Gerald Subaru of Naperville
Customer Reviews of Gerald Subaru of Naperville
Review type:
Trish and Subaru are great
by Patrick on 06/10/2025Service department was friendly and kept me well informed.Gerald Subaru 10/10 would recommend
by Tamara on 06/08/2025Service and repairs are always done on time. Associates are always professional and courteous. The waiting area is comfortable and gives people space.Thank you, Tamara, for your truly exceptional review! We're glad to hear that you consistently receive professional and courteous service at Gerald Subaru of Naperville and that our waiting area meets your needs. We appreciate your feedback and look forward to serving you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Subaru Ascent Maintenance
by Maria on 06/01/2025The technician assigned to was great. She took care of my vehicle & service was prompt.Thank you, Maria! I truly appreciate your kind words about our technician and the prompt service you received at Gerald Subaru of Naperville. We're glad you had a great experience, and we look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Routine service 2018 crosstrek
by Jan on 05/26/2025Fast efficient service nice polite staffThank you, Jan, for your kind words! We're thrilled to hear that you experienced fast and efficient service with our polite staff at Gerald Subaru of Naperville. We strive to provide truly exceptional service to all our customers. We look forward to seeing you again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Satisfied Subaru Customer
by Laurie on 05/22/2025I worked with Joe and Jacob both days. They were both very cordial and helpful. I also appreciate the technicians for their solid work on our cars.Thank you, Laurie, for taking the time to leave such a wonderful review! We're thrilled to hear you found your experience with Joe and Jacob to be truly exceptional, along with our technicians' solid work on your cars. We appreciate your kind words and look forward to assisting you again at Gerald Subaru of Naperville! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Good service, but they did not listen to my details
by Christina on 05/16/2025I was welcomed and met with promptly upon entering the garage. The staff member I worked with was friendly and answered all of my questions. The work was done when he said it would be.Thank you, Christina, for your review! We're glad to hear that you felt welcomed and that our team was friendly and responsive to your questions. At Gerald Subaru of Naperville, we strive for truly exceptional service, and it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Satisfied Customer
by Michael on 04/16/2025Good professional communication, comfortable waiting area, great service.Thank you, Michael, for your wonderful review! We truly appreciate your kind words about our professional communication, comfortable waiting area, and great service. At Gerald Subaru of Naperville, we strive to provide a truly exceptional experience for all our customers. We look forward to welcoming you back the next time you need assistance! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Service revt
by Anthony on 04/13/2025Everything was done properly and in a timely fashionThank you for your wonderful review, Anthony! We're thrilled to hear that everything was done properly and in a timely fashion during your visit to Gerald Subaru of Naperville. We take pride in providing truly exceptional service and look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
regular maintenance
by Frank on 04/12/2025friendly professional service advisor. Great waiting area. in and out without any problems and free car wash.Thank you, Frank, for your wonderful review! We're thrilled to hear that you experienced truly exceptional service from our friendly and professional team at Gerald Subaru of Naperville. It's great to know you enjoyed our waiting area and appreciated the complimentary car wash. We look forward to assisting you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Great service and experience.
by Ryan on 04/10/2025Working with Matt and your service department was very easy despite a hold-up on some difficult to find parts. Everyone I have dealt with is very professional and courteous.Thank you for your fantastic feedback, Ryan! We're thrilled to hear that your experience with Matt and our service department at Gerald Subaru of Naperville was truly exceptional. It's great to know that our team was able to assist you, even with the hold-up on parts. We appreciate your kind words about our professionalism and courtesy. We look forward to serving you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Routine Maintenance appointment
by Dawn C on 04/08/2025Advisor Joe Adams was very helpful. Service was performed in a timely manner. Waiting area was very clean and nicely stocked with thoughtful amenities for the customers.Thank you, Dawn! We're thrilled to hear that your experience at Gerald Subaru of Naperville was truly exceptional. Joe will be pleased to know he made a positive impact, and we take pride in maintaining a clean and welcoming waiting area for our customers. We hope to see you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
month 36 maintenance
by Pam And Mike on 04/06/2025Found a defect in the battery (without my request, since battery seemed to be operating ok) and dealer replaced it with minimal wait time (at no charge since warranty!). Much less time than I have experienced at a different-brand… dealership for a replacement of something. Also had an excellent discussion with your finance manager regarding extending my maintenance plan.Thank you, Pam and Mike! We're thrilled to hear about your truly exceptional experience at Gerald Subaru of Naperville. It's great to know that our team was able to efficiently address the battery issue at no charge and that you had a valuable discussion with our finance manager regarding your maintenance plan. We appreciate your feedback and look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Excellent Customer Service
by Victor on 04/01/2025Scheduling an appointment was easy. Customer service was excellent.Thank you for your wonderful review, Victor! We're glad to hear that scheduling an appointment was easy and that you received excellent customer service at Gerald Subaru of Naperville. Our team strives to provide truly exceptional experiences, and we appreciate your feedback. We look forward to seeing you again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Great Service
by Carmen on 04/01/2025My service advisor Leonardo Vazquez did an excellent job informing me when my car was finished. It was completed on time and clean when I picked it upThank you, Carmen! We're thrilled to hear about your positive experience with Leonardo at Gerald Subaru of Naperville. It's wonderful to know that your service was completed on time and that your car was clean upon pickup. We strive to provide truly exceptional service, and we appreciate your feedback. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
good service
by Mary on 03/29/2025Written and verbal explanation of service needed.Thanks for the great rating, Mary. We're pleased that everything went well for you. The team is happy to hear that you received truly exceptional service. Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
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by Patricia on 03/31/2025Clean facilities Easy to make appointments Friendly staffThank you, Patricia! We truly appreciate your kind words about Gerald Subaru of Naperville. It’s great to hear that you found our facilities clean, our appointment process easy, and our staff friendly. We strive to provide a truly exceptional experience for all our customers. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Gerald Subaru Stays on TOP
by Katie M on 03/24/2025The entire Gerald Subaru Service Team consistently provides for persistently above and beyond quality experience that is not only sound on all quality and technical grounds but also is delightful and a joyful stop each time at this… dealership. Chuck Dziak, Collin Miranda and Jose Mercado make up this professionally the most equipped and strongest Subaru Team and each is always a pleasure to work with. Thank you all!Thank you so much for your kind words, Katie! We're thrilled to hear that our service team at Gerald Subaru of Naperville, including Chuck, Collin, and Jose, consistently provides you with a truly exceptional experience. It's always our goal to go above and beyond for our customers, and we're glad to know you find joy in visiting us. We look forward to serving you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
GEORGIA
by Georgia on 03/08/2025updated 03/17/2025My appointment was kept service was quickThank you for your feedback, Georgia! We're glad to hear that your appointment was kept and that you experienced quick service at Gerald Subaru of Naperville. We strive to provide truly exceptional service, and we look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Worth the Money
by Robert on 02/28/2025updated 03/10/2025Done on time and wonderful lounge to wait in and do work while waiting. First class service rep.Thank you, Robert, for your wonderful review! We're thrilled to hear that you enjoyed our truly exceptional service and found our lounge comfortable for waiting and working. We appreciate your kind words and hope to see you again soon at Gerald Subaru of Naperville! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Service Review
by Herbert on 02/27/2025updated 03/06/2025As always, friendly and knowledgeable staff.Thank you, Herbert! We appreciate your feedback about our friendly and knowledgeable staff at Gerald Subaru of Naperville. We strive to provide truly exceptional service to all our customers, and it's wonderful to hear that you had a great experience. We look forward to seeing you again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Subaru service
by Cheryl on 03/05/2025Prompt attention to reservation timeThank you for your 5-star review, Cheryl! We truly appreciate your feedback about the prompt attention to your reservation time at Gerald Subaru of Naperville. We're glad to hear you had a positive experience with us. We look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Subaru Crosstrek
Subaru Outback
Subaru Forester
Thank you for your wonderful review, Patrick! I'm thrilled to hear that you found our service department friendly and that we kept you well informed. We strive to provide truly exceptional service at Gerald Subaru of Naperville. We look forward to welcoming you back next time! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
by Gerald Subaru of Naperville on 06/10/2025