Customer Reviews of Napletons River Oaks Honda
Review type:
Napletons River Oaks Honda has the best sales person!
Excellent Customer Service
by ShakaDaman on 05/01/2017For years my dream car has been the BMW 760li. I drove a 2007 for about 2 months on a really extended test drive, and opted not to buy it due to some mechanical issues, however after experiencing the vehicle, I knew I had found true love.… I recently found a black 2010 760li, in great shape (interior and exterior) with no major mechanical issues, at Ed Napleton's Honda dealership. With my Range Rover down with a busted tranny, I had been renting a 2017 Dodge Charger, nice car but not what I'm used to. I initially intentionally went to the dealership while closed to get a closer look at the vehicle. The next day I called to set up an appointment to test drive the car. When I arrived at the dealership I was introduced to DeMarco and was told he would be helping me throughout the process. DeMarco is a great salesman. He is professional, courteous, patient, and geniune. When buying a used car there are always questions and concerns, DeMarco was very attentive and responsive to my questions on the vehicle's features and mechanical wear. He was also instrumental in making the final deal happen, that ultimately led to my purchasing the vehicle. I would definitely recommend DeMarco to anyone looking to purchase a vehicle at Ed Napleton Honda. I would definitely work with him again if the opportunity presents itself.Thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Best experience buying a car
by scanmm on 04/29/2017I went to napleton river oaks Honda. I was greeted by the best salesperson I have ever had. His name was Quincy Johnson. He was honest and understanding and not pushy like most car salesmen are. He took me for a test drive and was… extremely knowable about all the features on the car. Gave me a detailed explanation of all the features of the car. Told me safety ratings and explain all the safety features. Told me all about the service dept. and the hours and how I could get a free car wash anytime. I felt like I was talking to a good friend instead of a salesman. After my test drive I sat down with him and he went over pricing and asked me what I wanted for my trade in. Then we talked about price of car. he then introduced me to the manger and other very nice people in dealership. I felt respected and in a real nice environment. I didn't hesitate to say yes to the deal as they understood and met my needs with no problems. I have to trade my cars in every 4 or 5 years due to traveling so far to work. But I want to say Quincy Johnson my salesman was by far the best and most knowable salesperson I have ever brought a car from. When I buy another car in 4 or 5 years I hope I can go back to Quincy. He is a big asset to river oaks napelton. I have told all my frinds about him to hope they get a car from him too. Can't thank you enough Quincy Johnson for a great experience in buying my 2017 Honda Accord coupe. And thank you to napleton river oaks Honda for hiring Quincy as you have a great person there. Mary sWe strive for 100% satisfaction, and it is great to see you had such a positive experience at Napleton River Oaks Honda. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service
by Hheeman on 03/27/2017Hello, my name is Heeman Humphrey and I recently purchased a car from here. And the service shown by James was excellent. Very informative and gave good advice throughout the process.Thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
Alvin helped me out alot
by TuneYM1 on 03/27/2017My hardest decision at the dealership was deciding which car I wanted everything else was smooth, easy, and quickThank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
Alvin got me my dream car
by MzAlicia2 on 03/22/2017I came into the dealership kind of on the fence on weather I'd be leaving with a car or not just due to past visit but Alvin my salemen was able to get the me a car. Thanks appreciate him alotThank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
THE BEST!!!!
by Msbrown92 on 03/16/2017Thanks to my sales rep Jessica Gilmore. She did a great job. She made it feel personal and she also made it quick and easy. I have been to other dealers and dealt with other sales rep and have spent almost a whole work shift. I spent all of… 3 hours and now have the car I wanted and the features I wanted. Thank youThank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
Bridgette was Amazing
by MRobinson64 on 03/14/2017My experience with Bridgette was simply amazing. Bridgette was concerned with making sure my needs were met. She listen to what I wanted & she did everything within her scope to make sure my needs were met. She was honest & up front about… the process. She made sure I was informed every step of the way. She did a follow up call as well.Thank you very much for sharing these comments. We always love to receive great feedback!
Buying a certified pre owned
by Fiero1991 on 03/06/2017John Buchanam is a very polite person , furthermore he made sure I was a happy customer.Thanks for the feedback! We strive to provide excellent service to our customers at Napleton River Oaks Honda. You really made our day today.
Service
by Cnspear92 on 03/01/2017I'm so happy I came there for my car. Such an amazing crew. Very helpful, very nice, and just over all amazing. I love I was able to get the car I always wanted. Bridgette Sheppard was great with assisting me. I would recommend any one who… wants a car to go here.Thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
Q and Alvin were my Great
by Shaffer on 03/01/2017Q was my original salemen. Me and my mom came in and we started the process with Q and the next day I finished up with Alvin. Both those guys were great. Even after the deal I came back a few times and they worked with me for the money… down.Thanks Shaffer, for leaving us this response. Wishing you a great day until the next time we meet.
Switching my lease
by RonaldK on 02/27/2017I took my van in at the end of the 3 year lease. I had already arranged with the salesman JP to go into a new van lease. JP contacted me in advance to make sure everything would go smoothly. They had the car ready to go and the paperwork… was ready to sign. The process took about 90 minutes since there were many steps to complete. A small glitch with a squeaky door was quickly fixed, and I was on my way. I feel that I got a relatively good deal and am now driving a new car. Mike in the service department has also been very helpful when I take the van in for servicing. Luckily, very little needs to be done except for oil changes. I feel satisfied with my experience and would recommend Napleton to my friends.Thanks for the feedback, Ronald. We strive to provide excellent service to our customers at Napleton River Oaks Honda. You really made our day today.
My Second in 6 Months from Alvin
by Ms_Barnett2 on 02/28/2017This would be my 2nd car I've purchased from Alvin. Him, Andrew always take care of me and treat me as family I will always buy cars from those 2Thank you so much for your 5 star review! We greatly appreciate your feedback and look forward to working with you again in the future!
Thanks for the feedback. We strive to provide excellent service to our customers at Napleton River Oaks Honda. You really made our day today.
Finally approved
by Chonte1 on 02/27/2017Thank you Jessica for all your hard work and patience I will definitely send you people I'm loving my Grand Caravan--ChonteThank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
New Car
by anitamorri31 on 02/07/2017Excellent service. Sles rep Jessica was very helpful and professional. Will definitely recommend to other family and friends.Anita, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet!
Salesman JP
by Dstarks9 on 01/26/2017JP was very helpful. He did everything to help me even though my credit isn't so hot. I really appreciated all he accomplished for me. Thanks a lot JP!Thank you very much for sharing these comments and kind words about JP. Wishing you a great day until the next time we meet!
Car Purchase
by Jeagilmo on 12/28/2016Jessica and the Napleton staff were extremely helpful! We were able to discuss our initial terms over the phone and they worked with us to get the car we desired. On top of all this, they arranged for us to have the car sent out of state… for us! Thank you Jessica, Larry (a real gift to customers too), and the entire Napleton team!Thank you for your kind review! It's wonderful to hear that you had such a nice experience with us. Our team is proud to go the extra mile for our customers. We appreciate your business, please let us know if we can be of service again!
Bought 2 Hondas!
by Nvogue1 on 12/22/2016We've always received great service at River Oaks Honda! They treat us like family, which is very important. Jeff Parham is our favorite Salesman there. He's awesome! We're loyal to him b/c he's very patient, honest, caring, outgoing and… has a great personality, Additionally, we love the FREE customer car washes and the summer BBQ lunches on Saturdays! All of these perks keepus coming back. We've already purchased 2 Hondas there!Excellent Customer Service
by plm1986 on 12/03/2016I came in yesterday not believing that I would walk, well drive out of there with a brand new car. The salesman Luiz Chikano Alejandro went above and beyond to help me get my first car. He was extremely kind and very knowledgeable about… the car I was looking at. Thank you Mr. Alejandro for all that you did for me yesterday!!! You are the best!!!Thank you for the five-star review! We're very happy to hear that Luiz was able to assist you with all your needs. Congratulations on your purchase!
Car purchase
by YvetteA on 12/01/2016Tyrone & Jeffrey P. provided excellent customer, service on my new vehicle purchase. They both took the time to make sure that this process went smoothly. I will definitely recommend my family and friends to Napleton Honda. Yvette… A.Hey, Yvette! Thank you for taking the time to leave us such a great review. We're happy to hear Tyrone and Jeffrey provided yo with an excellent experience. We appreciate your business and recommendation! Should you need anything, please let us know!
Chikano was the best Salesperson!
by napletonfan on 11/29/2016I purchased my car a month ago and I had best car buying experience even with Chikano,my salesperson! He was professional, personable and extremely helpful! He has proven to be the same even a month after the purchase of my 2017 Honda Civic… Turbo! I have called or texted at least 4 times regarding business about car. And he was diligent about getting all issues resolved. Last week he got a device installed on my car do I can receive an insurance discount. Chikano got me a deal thought didn't think was possible with my challenging situation! Thank Chikano for all your quality service! You are the BEST!!Thank you for the review! Chikano is indeed a great man and we are very happy to hear he went the extra mile to give you a fantastic experience. Please feel free to let us know if there is anything else we can do for you in the future. We hope to see you again.
Getting out of a lease
by Big_momma_V on 11/23/2016After purchasing several cars from JP (Jeff Parham), we decided to venture out and try leasing which didn't go as we thought it would. Returning back to Honda and JP has helped us out of that lease and back on the right track here. It was… our previous experience with JP treating us more like family and not just trying to get the sale that will keep us going back. Thank you JP and Napleton Honda of River Oaks.What a wonderful review! It is always a pleasure to hear our customers leave our dealership feeling very satisfied with their experience. We'll be sure to pass along your kind words to JP. Thank you for your business and we hope to see you again in the future.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Arabic
- Spanish
Thank you so much for sharing your recent experience with us, Jennifer! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
by Barry Lewis on 10/04/2023