Customer Reviews of Napletons River Oaks Honda
Review type:
Napletons River Oaks Honda has the best sales person!
Not Satisfied with my purchase or customer services
by Mike on 04/16/2018I went to Honda to trade my car in and buy a new Honda Civic. They sold me a Burgundy Night car and said it was Black. I asked if I could exchange it and they kept telling me to call back or they would call me and nothing. My sales man… name was Steve. He told me I would receive a watch and I didn’t get one. I’m also paying 34k for a 20k car. I am very unsatisfied. I’ve been a Lansing resident for 29 years! I’m a veteran and now I feel like my own howetown robbed me of money. Never again will I shop at that Lansing Illinois Ed Napelton on Torrence Ave. I am now stuck with a car that wasn’t the color I wanted and paying Thirty Four Thousand Dollars and they couldn’t care less!!! They also told me to leave a good review for a 100$ gas card. Well, they can stick that card where the sun don’t shine!My new CR-V
by BuentaCole on 04/03/2018Best experience ever, Ernest Norman was my sales guy. I went to have my 2016 CR-V service and walked out with a 2018. This one of the best experiences ever. Thanks to ERNEST NORMAN best sales guy in the US.We're glad to hear our Staff took such great care of you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! We hope we can continue to be of service to you down the road!
Earnest
by Prettynurse on 04/02/2018Earnest is an excellent salesman. He got me the deal I needed and wanted. I would recommend him to people that really need help.Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very pleased with experience
by Kdonaldson32 on 04/02/2018I enjoyed my visit at River Oaks Honda. My salesperson Ernest was very efficient and really took the time to find the right car for me. He wasn't just trying to sale me something just so he could make a sale. I encourage anyone whose… interested in purchasing a car to go to River Oaks Honda and ask for Ernest. He's the best!Thanks for this great feedback! We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
Best experience i've had in a long time
by kevin_McTear on 04/02/2018Went in looking to buy. Spoke with sales assoc Earnest Norman..and the rest was history. This was the easiest sale i have ever been in. He made it simple, went over every option i had. Gave me the deal i was looking for. Very professional… and was honest. And that is very hard to find. I will surly send more people to River Oaks Honda. But i will surly send more people to Earnest Norman.. Excellent sales assoc..Thanks so much for this perfect 5-star review! Kevin, we appreciate you choosing Napleton River Oaks Honda! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Have a great day, see you soon!
2018 honda fit very good sales work by Ernest
by jamespj on 04/03/2018The sales person Ernest went out of his way to make me happy with the purchase the vehicle is just what I neededThanks so much for the 5-star review! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton River Oaks Honda and we hope to see you again!
Great Service
by AunyaRN on 03/01/2018Earnest is an excellent salesman. Very experienced. I was able to purchase a reliable and affordable vehicle.Congratulations on your new vehicle! We are happy to hear you enjoyed working with Earnest! Please don't hesitate to reach out if there's anything additional we can do for you!
Happy Customer
by TiffanyB on 03/01/2018I went looking for a car and was pleasantly surprised. My salesmen Earnest was honest and very helpful. He was able to get me into a nice car and worked with my down payment. Ill definitely bring my friends and family back!Tiffany, we are so pleased you enjoyed your visit to our dealership! Congratulations on your new vehicle! Please let us know if there is anything else we can do for you; we are more than happy to help!
New sales Purchase
by Rodgers on 02/01/2018Ernest was very helpful and knowledgeable with the vehicle and I was very comfortable purchasing from him. Larry was very helpful and he showed me everything I need to know about the vehicleWe're happy you found Ernest and Larry to be so helpful and knowledgeable during your buying experience! If you have any further questions, please give us a call. We're always happy to help!
Great Service!
by Mari788263 on 01/30/2018I walked in just to take a look at the new Accords! Micheal Johnsaon was very helpful in answering all my questions! If youre looking for a car & want great service go talk to MJ!We are pleased to hear that Michael took such good care of you! We look forward to your next visit! Take care!
Thanks
by Treaves on 01/04/2018I really had a great car buying experience with Earnest. Thanks to you and all the staff.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton River Oaks Honda and we hope to see you again!
Thank You
by Kayb2020 on 12/01/2017I truly had a great experience being a first time Honda customer. Thanks to Earnest and all of the staff at this dealer!!!Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton River Oaks Honda as your first choice for all your vehicle needs.
James is the best yes yes!!
by Bajans2Sweet on 11/29/2017James was very knowledgeable and understanding of costumers needs,I highly recommend everyone go see him. One of the best experiences ever!! Thank you James!!We are so happy to read such a great review about Napleton River Oaks Honda! We'll be sure to let James know about your feedback and five stars! Thanks again for the recommendation, and have an amazing day!
Excellent
by Sweetsteph86 on 10/18/2017Oliver was very polite and professional during my visit at Napleton Honda. Will be returning for future business. Go see Oliver Marin for your next new car.Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience, and we'll be happy to pass your feedback on to Oliver! We hope to see you again!
Great Customer Service
by Gbarraza on 10/13/2017I came in just to look around, not quite in the market but Ill have to admit the customer service here is great! Oliver was pretty helpful in answering all my questions and showing me around! Definitely be getting my next car from here!Gbarraza, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton River Oaks Honda! We're glad to hear that we earned your trust! We look forward to your next visit! Take care!
BEST HONDA DEALERSHIP EVER!
by Art_Man_84 on 10/13/2017If you're looking for a new/used Honda, James W. Bell is your man! He was absolutely amazing! He was humorous, personable, professional, understanding of my financial situation, and he did everything in his power to ensure that I left with… a Honda Accord that I love and worked hard to get my monthly payment lowered to where I could afford to make payments. Everyone I came into contact that worked there was very friendly and accommodating. The Delivery Manager, Larry Chambers, was also great at his job and did a wonderful job showing me everything the vehicle had to offer and how the control panel, remote start, and other things operated. He was also friendly, very thorough, and great at his job too.Gbarraza, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton River Oaks Honda! We're glad to hear that we earned your trust! We look forward to your next visit! Take care!
Great place
by Ashk1998 on 10/01/2017I came in just to look around and Oliver was so friendly and helpful. He answered all my questions and more, thank you so much!We appreciate you choosing Napleton River Oaks Honda! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Love my new Honda!!!!
by Iamjaeali on 10/01/2017I recently went into Napleton and was helped by a wonderful salesman JP. I wanted to trade my car in and get a 2017 civic, at an affordable price. Im now riding smoothly in my new Honda at a price I can afford. Thank you allIt is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Napleton River Oaks Honda and we hope to see you again!
Bruno
by Angel1324 on 10/01/2017My brother bought a car from Bruno yesterday Oct 30 took very good care of my mom and him answered all question and overall make us feel comfortable thank you again for the information BrunoWe appreciate you choosing Napleton River Oaks Honda! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Oliver Marin is #1!
by marcuswalsh on 09/25/2017Oliver Marin sold me a new Civic! He knew his product and gave me a great price. Im not shopping with anyone else! Thanks a lot Oliver!Thanks for letting us know what a great job Oliver has been doing! Congratulations on your new Civic, and please don't hesitate to call or stop by if there is ever anything that we can do for you. Take care!
Just purchased my 5th Honda!
by cdebortoli on 09/04/2017Great car buying experience at Napleton River Oaks Honda! Rhyan was so helpful and knowledgeable. No pressure or games. I got a great deal!Congratulations on your new Honda! We're glad we provided a positive car buying experience! Thank you for choosing Napleton River Oaks Honda and we hope to see you again!
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Arabic
- Spanish
Thank you so much for sharing your recent experience with us, Jennifer! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
by Barry Lewis on 10/04/2023