The Chevrolet Exchange
Customer Reviews of The Chevrolet Exchange
Review type:
New Car from Best Chevy Dealer EVER!9
It’s been a pleasure doing business with you!
Lost in a Space
by Bill M on 04/10/2021Oh were do I start: I purchased a new car at the Chevy Exchange dealership and it’s been 6 weeks and the loan is still not finalize I have no plates, BMV says they have no paperwork oh let’s not forget the first month car payment is… late. Now let me tell the details. 4 weeks after the Purchase I call GM Financial on the phone 50 minutes only to be told the loan was sent back 4 weeks ago to dealership because loan was not properly filled out. I call Chevy Exchange to tell them they fix it and send back to GM. So let me say this what dealership just let’s a $75000 car drive off with out being payed for a month who’s checking this stuff. So a week later I call GM Financial they said the loan was sent back again and funding held up waiting on a response from Dealership, again I have to call dealership to inform them if they don’t respond the loan will be rejected. Omg how much work do I have to do to get these people to understand I need them to actually do some work. So now it’s 6 weeks I still don’t have any paper work for my car so I can get plates. And get this the dealership wants me to pay them the first months car payment to them what the heck you have not done anything to be paid. Probably good people there but the financial employee surly must be the owners relative who else’s would put up such mismanagement. If your going to pay cash or do your own financials you may be ok. If you want to be treated like your not important finance with the Chevy Exchange.Bill, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
2021 Corvette
by A Very Happy Customer on 04/05/2021Mr Johns factory ordered me my Corvette and Mr Trujillo reviewed every feature on this special vehicle at delivery time The Chevy Exhange organization is first class to deal with Many ThanksThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Great place
by Chris Loniewski on 03/30/2021Great salesman Samuel Cervantes. Helpful manager.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Always happy with sales and service
by C DeRose on 03/05/2021Chevy Exchange Lake Bluff has been the only place we take our cars for many years. Sales and service staff are always very friendly, helpful and honest.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Service Visit
by Chuck G on 04/29/2020As always, I’m happy with the Chevy Exchange’s Service Department. The service writers, and mechanics are courteous and professional.Chuck, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Great experience!
by Sebastian on 12/28/2019Moody is my sales rep and was very nice and professional. The General Manager Rafa was very accomodating and eager to help. Baha the finance manager was very easy to work with. Overall a 5 star experience! SebastianThanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Great service
by Great dealership on 11/26/2019updated 12/06/2019I'll never take my car to another dealer I always get a friendly service Tech I was get my card taking care of the way I want it in a time frame I want they have the best service department I've ever dealt with and I'm 65 years oldWe really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Equinox Service
by Equinox Service on 11/01/2019The service on our Equinox was great. Everyone was on time, friendly and knowledgeable. The service was spot on. I highly recommend the Chevy Exchange.Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left The Chevrolet Exchange satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Best, Rafat Alamawi | General Manager | rafat@chevyexchange.com
Great service
by Marc Abbagnaro on 10/13/2019Our sales rep Cass was fantastic and very personable and attentive to our needs.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Cassandra assisted you in such a detailed and customized manner. Give us a call if you have any further questions!
Excellent Shopping Experience
by Reiner08 on 04/29/2019I purchased a vehicle from The Chevy Excange and was impressed with the excellent knowledgeable stafff. From deciding which vehivle from there extendive selection thru the entire oroceds the staff made the experience easy and stressfree.… I will be going back for another vehicle.We are very pleased to hear that our team could make your car shopping experience so pleasurable and stress free, and we believe that's how every car buying experience should be. If you need anything else in the future please feel free to come back and visit us any time! Take care and congratulations!
Excellent service
by ChuckGG on 03/09/2019i have no complaints about the Exchange's Service Department. The service writers are friendly and explain what work needs to be done. And just like the waiting area, the Service Department is spotless.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.
Great Service!
by Newcar123 on 10/13/2018It was a great experience. They were super efficient and my car was serviced. I was in and out. I expressed I had a child I needed to get down for a nap and they said they would do their best and they did. Will be going back there!Thanks for the great review! Please stop by again if there is anything else we can help with. Rafat Alamawi | General Manager | rafat@chevyexchange.com
Happy again
by Ushi_the_cat on 09/28/2018They did some minor warranty work. They weren't sure they will finish in a day so they gave me a loaner. When I got the car back it was fully charged (I brought it in 1/3 charged), and washed. Way to go, Chevy.It is so great to hear that you were able to leave our dealership with such a positive experience. Please don't hesitate to reach out if there is ever anything else we can do. Rafat Alamawi | General Manager | rafat@chevyexchange.com
Simple and honest
by Reviewers on 03/30/2018Met with an experienced and knowledgeable sales person who patiently explained all options and various packages. Helped me get the right car at the right price.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please donÂ’t hesitate to contact or visit us if you need anything else. Regards, Chevy Exchange Team
Pleasant Buying Experience
by Railsr4me on 12/05/2017No pressure, honest salesman that was very knowledgeable about a new product (electric car). Ask for Dan Trujillo, a great salesman.Great service
by Cbrownjr01 on 11/28/2017Friendly staff they always treat you well and are very detailedShockingly Superb!
by ryple on 11/10/2016Absurdly good customer care. Better than expected. Better than pricey import dealer customer service! Please send me postcards to hand out to friends, colleagues, strangers! THAT GOOD! (No really, send me postcards I want to tell… everyone.) Nick, Rafat, Rick, everyone was tops. Patient, kind, problem solving, car getting (challenge!), insanely responsive, very generous, I could effuse on an on, but the box is coming to an end. (Get me some promotional material quick!)Excellent sales team
by KLWChicago on 10/30/2016Dan Trujillo and the entire team at Chevy Exchange were the most impressive team I've ever worked with. The process for trading and purchasing were simple, honest and left me feeling good about the deal! I buy a lot of cars from many… dealerships and this one is top notch. I highly recommend giving them a chance if you're in the market for a Chevy.No different from a luxury car dealership
by vitaskrutas on 09/03/2016I brought my car to Chevrolet Exchange for the first service and my experience exceeded my expectations! Having owned a few luxury cars in the future from Lexus, BMW, Audi, I did not expect a similar service experience from Chevy, but I was… pleasantly surprised. My service advisor, Rick, addressed all my concerns, was very knowledgeable about the car, provided me with a loaner car, and delivered the car back as on time, exactly as promised. He was super professional, friendly, and courteous. What else can you ask for? Strongly recommended!New tires from a great dealership; where the rubber meets the road!
by carlitosm on 02/26/2016The service staff, especially Dan H, are top notch. Wonderful service with not only a smile but true concern for the customer. I love this place.Great experience
by smmedina on 02/13/2016Overall experience was superb. Time there was very lengthy. However, best experience I have ever had at a dealership. I will definitely be back here when I am looking for my next car.
Chevrolet Trax
Chevrolet Silverado 1500
Thank you so much for your wonderful review, Hope! We're thrilled to hear that you had such a positive experience at The Chevrolet Exchange, especially with your new 2025 Chevy Trax. We pride ourselves on providing outstanding service and ensuring our customers feel valued, and it’s great to know that our team, including Fuad, made a lasting impression on you. We truly appreciate your loyalty and look forward to assisting you with any future needs. Thank you for sharing your experience! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com
by The Chevrolet Exchange on 05/01/2025