The Audi Exchange
Today 9:00 AM - 6:00 PM
Customer Reviews of The Audi Exchange
Review type:
Very professional and friendly dealer
by Tuck on 08/30/2024
Very well trained Salesperson, Cesar.
From sales to financing to delivery, this was a first rate experience!
178 reviews
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friendly service
by frombmwtoaudi on 10/01/2016I have a two years old car, yet it already accumulated four recalls, tree of them were software updates. I finally decided to let dealer deal with the recalls and was pleased with how friendly and attentive staff was. I was quickly… greeted, provided with a brand new loaner car, offered starbucks coffee and fresh cookies. Later I dropped off the loaner and picked up my car, with clean interior and exterior wash provided for free by the service department, what not to like?A5 Service
by JeffreyNH on 09/30/2016Service writer, Tom, was excellent understanding my needs and getting it fixed in a timely manner, thanks to your techs, etcAudi Exchange Review
by ChiWolve on 09/30/2016On time car pick-up as part of no charge valet service. Things done right the first time. Easy to set up appointment.great experience at The Exchange
by davidfalter on 09/20/2016updated 09/30/2016our salesman, David McCann was professional and knowledgeable, but relaxed and all about us making the vehicle choice that was right for us.Excellent Service Experience!
by Johnwinget on 09/21/2016updated 09/30/2016I thought the service rep, Greg, who helped me was outstanding at his job. The entire experience went beyond expectations.Audi Exchange of Highland Park Review
by Stevencg on 09/22/2016updated 09/30/2016I am always greeted right away. Automotive technicians do a great job! Car always washed when done. Everyone friendly and professional.Audi exchange review
by Jwilcoxjr on 09/15/2016updated 09/26/2016They gReet you by name, nice loaner car, coffee - water and bagel - cookie option, super friendly staff, regular and timely updates.Sept
by Michx877 on 09/15/2016updated 09/26/2016service folks very friendly, timely, prices were a little steep but probaby typical for dealership repairs, etc.Car was cleaned inside and out, looked great!Best in the business
by MHWLisa on 09/16/2016updated 09/26/2016Nothing beats the attentiveness, competence, and concern for the needs of the customer than the Audi Exchange: the best car experience I have ever had. Yesterday I dealt with Greg Wiens, Jason Burgess, and Ken Lewis. They treated me as… if I were the most important customer they've ever had. And I'm not. I only drive an A4. But they act as if I have a fleet of S8s. That should tell you a lot.25K service
by mightylakota on 09/13/2016updated 09/26/2016Overall experience was professional and timely. No surprises. Timely turn around on the scheduled service. I am very satisfied by the service experience.Great Servicd
by Riggo_42 on 09/10/2016updated 09/19/2016Service reps promptness and courtesy I also like when you pull in that your car and name are recognized on the boardGreat service
by RandyQ5 on 08/25/2016updated 09/08/2016My loaner car was ready when I got there at 7:00 AM. I was out of the dealership by 7:10 AM. First class service from everyone!45000 maintenance service
by LanaMangio on 08/23/2016updated 09/08/2016Billy was very welcoming, explained everything in detail, and was very reassuring (called back with pricing and condition on the car). Thank-you!Purchase of a Used Audi
by Galen_Winchip on 08/23/2016updated 09/08/2016Sales person that treated us with respect and was not pushy and did not argue or tell lies. He was helpful and perceptive of our needs and descires.Inviting Experience from Greeting to Drive Off
by ChicagoShannon on 08/23/2016updated 09/08/2016From the moment we walked in the door and was greeted by Scott to Darrell's, demeanor, patience and professionalism to help us find just the right car to Shawn in finance. Every customer touch point was warm and personal. We were deciding… between the Q5 and the Discovery HSE and the driving experience, paired with the Audi service was hands down.Excellent Service
by Djoseph61 on 09/01/2016Very prompt courteous and informative service experience. Jason Burgess was great to work with on discussing the needs for the 35K check-up and additional items that needed repair. We really enjoy the Q5.A better way to buy a new vehicle
by BrianMP on 08/28/2016It was a unique and refreshing car buying experience. Bobby was straightforward, professional, highly competent, responsive and an overall pleasure to work with.Professional
by Christine3714 on 08/09/2016updated 08/24/2016The experience we had at The Audi Exchange was very professional. Our salesman and the finance team were extremely helpful and they got us our with our new car in a very short time.First service
by LincolnPark on 08/07/2016updated 08/22/2016As a first time Audi owner I am extremely impressed, and it is well worth the drive from downtown Chicago to service my car at the Audi exchange. The added touch was when I had a nick on my bumper the service team went out of there way to… help make the best of it (it was too deep to buff out, and not enough to repair).Great buying experience
by Engacorp on 08/07/2016updated 08/22/2016Harold was an exceptional salesman. Gave me a price I could agree with very quickly. Time spent in the dealership was minimal exactly how it should be. When receiving the vehicle Harold went through all the features and then concentrated on… the most of the popular features of the car and made sure I knew how to use them. The entire staff was very friendly and very informative of their products.Excellent Customer Service
by gdaileg on 08/19/2016I appreciate John Hinojosa for reaching out as soon as I submitted for inquires on pre-owned vehicles via USAA. I had little to no experience with a dealer on a personal level whatsoever. I purchased my first vehicle through a military… liaison overseas and communicated via email 95% of the time. I was pressed for time and made my liaison decide what vehicle suits my next duty station. With Mr. Hinojosa, he made sure I knew what I should expect and educated me on the financial terms. He doesn't [non-permissible content removed] at all and didn't make me feel rushed. In fact, he encourage that I take my time in making any decision. I made the decision to purchase my vehicle because he took the time to literally explain all the fees and all other FYI. Everyone else that worked there didn't turn me away as soon as I entered considering that I was wearing work out clothes. My co-workers saw my vehicle and I bragged about my experience and shared all the information I learned from Mr. Hinojosa.
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