The Audi Exchange
Today 9:00 AM - 8:00 PM
Customer Reviews of The Audi Exchange
Review type:
Very professional and friendly dealer
by Tuck on 08/30/2024
Very well trained Salesperson, Cesar.
From sales to financing to delivery, this was a first rate experience!
178 reviews
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Great purchase experience during the pandemic
by JPZ on 05/12/2022Spouse's 14-year old Lexus RX passed away during the pandemic, and we needed a replacement right away. Looked at Lexus RX, Honda CR-V, Subaru Forester, Volvo XC60, and Audi Q5, the latter at Audi Exchange, which appears to have the best… local supply in stock. Tough choice between the Volvo and Audi, but went with the Audi in the end (in part over concerns with Volvo reliability and bugs in "the screen." From the very start, the experience at Audi Exchange was informative and very pleasant. Our sales rep, Brian Dunton, could not have done a better job. No pressure at all, extremely responsive to our inquiries, and very generous with his time. He is a great guy to work with. Brian worked with us on pricing, which we felt was reasonable under the current (May 2022) supply chain conditions. We purchased wheel, tire, dent, and lost key coverage, as well as Audi Care. We had never visited Audi Exchange before, and we're glad we did. Highly recommended.Excellent Buying Experience!!
by Ray W on 04/25/2022I recently purchased an Audi from The Audi Exchange. The buying experience was extremely satisfying. Chris Lopez was my Audi Brand Specialist and he made sure all of my questions were answered and provided EXCELLENT customer service! I… would NOT hesitate purchasing another vechicle from The Audi Exchange.Audi Q8 purchase experience
by Jeanty on 03/16/2022Overall experience was positive. But website financing numbers were based on MSRP, not actual dealership price. I find that somewhat misleading. Also the sales attempt of extended warranty was too hard.Amazing
by Lil Bits on 03/04/2022I purchased a Audi S5 last week from Audi exchange. The process started out via internet which led to the most awesome salesman, Manos, reaching out to me. He was truly the most sincere and honest person. He displayed so much care and… professionalism that I was drawn to him as if I had known him forever! His knowledge and expertise is exceptional. He made the purchase of my almost new vehicle easy, hassle free, and fast! If anyone goes to Audi exchange in highland park, Il please seek Manos….You can thank me later!😊Happy customer
by G on 02/20/2022Very professional Made purchase painlessFun Time at the Audi Exchange
by Merle on 02/19/2022Scott Okamura, Dan and Juan made our experience painless. We love our new car.Sold a car with no oil
by Clarence S on 01/06/2022I purchased a used Volvo XC60 from Audi Exchange only to discover 11 days later that the car had no oil in it. The manager claimed that they either forgot to put oil in the car or that they skipped over checking the oil before selling it. I… have contacted Audi Exchange to address the situation, but they have failed to do anything to rectify the situation. In fact, they are ignoring me. I feel incredibly taken advantage of by Audi Exchange. I highly suggest you do not purchase a vehicle from Audi Exchange.Good sales person, good dealer.
by In Iowa on 12/28/2021Helpful, patient, knowledgeable. Willing to work with customer.Extremely Poor Customer Experience - Damaging Audi Brand!
by sp84 on 12/15/2021Extremely Disappointing Experience! Reason for the stars instead of 0 is the Brand Specialist, Iryna, who was simply exceptional. She wasn’t pushy, patient, a great listener, and empathetic. She, the fact that we really liked the color of… the car, and that we Were exhausted with the perfect car search were the only reasons why we ended up buying the etron. Background/ Context Right from the get go, the Dealer’s Sales Manager misrepresented information. I used TrueCar’s member benefits program from my company for both trade value and also the price of the car. The Sales manager at the dealer said the program quote “meant nothing” and came up with his own sale price and trade in value. That individual was condescending, boorish, and made it appear as he was doing us a favor. Furthermore he said the Audi Financial special interest offer on Audiusa.com would not apply to me which may be a viewed as violation of the FAIR Credit Act. I thus ended up paying cash for the car. All round he just provided a terrible customer experience. The delivery of the car was also rushed. There are scratches (albeit light) that were pointed out but brushed under the rugs. The MyAudi App doesn’t work.. it’s been 4 days. My e tron hasn’t been configured or personalized as a result of the tech issues. Overall, the car is great BUT this dealership is harming the Audi brand. I would avoid them. There are individuals at that dealership who give car dealerships / sales-personnel a bad rep! Like mentioned above I would’ve walked away and in hindsight I probably should’ve. People should look at other dealers in the area Or perhaps out of state Audi dealers. I recommend the etron to a friend and he just finalized a deal with a dealer in Texas. Even with shipping costs of $1500 it works out a better deal. Final tangential side note , our politicians in Illinois should improve supplementary sticker disclosure laws similar to those in California. We pay CA state taxes but get none of the consumer protections that our fellow citizens our west get, which is a shame!Buying my lease out from dealer
by Mark on 10/26/2021Did not explain properly ( until I brought it up) the additional charges of $800+ the dealer takes over the payoff amount. Handled very poorly and after I had put in writing the payoff amount. Unprofessional and typical used car salesman… experience - I won’t recommend this dealer at all.We are sorry to see this review Mark. We looked back at our communication history and we see that we sent you a complete quote (which included the Illinois-required fees you mentioned) two weeks before you arrived at the dealership. We also see 11 emails back and forth between you and your Audi Brand Specialist after that. We are surprised to hear that you were surprised by the numbers. If you look at our other customer reviews, we feel confident that you'll find that we are an honest dealership that is very transparent when it comes to pricing and the overall buying experience.
Great service from both sales and finance!!
by KJ on 09/25/2021Very easy to work with.Great job
by Aaron on 09/20/2021The Audi Exchange, and our sales person George, we’re great! They made the process easy and even brought the car to us for a test drive. Thank you!Great place to buy a car.
by KBK on 08/29/2021Everyone I worked with was terrific and very professional. It was a quick and painless experience. I love my new (to me) car.New car purchase.
by Ronald Kelly on 08/22/2021Everyone I worked with were very helpful and knowledgeable. Everything went smoothly. Enjoyed my car buying experience very much.Buying out my lease
by j William Gimbel on 07/22/2021The process was was made easy and fairly simple. All done nicely. They were warm and friendly.Very easy transaction for leasing a new Etron.
by Eric Gould on 05/26/2021Very easy transaction for leasing a new Etron. Johnny was a terrific help. One of the smoothest processes I’ve had in the car business.Smooth process
by SJW on 05/24/2021Kenny was easy to work with. Friendly, no pressure personality. Even though there is a general industry shortage of cars, I was able to still get a deal I was happy with.Great experience
by Mangan Jim on 05/14/2021Jezel / Manos and staff were professional and courteous during the entire process... such a delight. I moved my business over from another dealer due to that dealer's less than desirable sales practices... so pleased with Audi Exchange.… Great experience...Very Professional
by Chip on 03/17/2021updated 03/23/2021Not your usual dealership experience. Very professional and efficient as well.Awesome Team! Great Car buying Experience
by Tom on 03/11/2021Great dealership to do business! Ask for Trent he is awesome. He made the car buying process go very smoothly! Happy with my purchase will highly recommend!Great experience!
by SC on 03/04/2021Enjoyed the purchasing process at Audi exchange. Brian (sales rep) and the rest of staff were very helpful and accommodating! Would def consider come back in the future.
About our dealership
The sales GM of the dealership reached out and these issues have been resolved and corrected to my satisfaction.
by sp84 on 02/21/2022