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Buying my lease out from dealer
Written byon 10/26/2021
Did not explain properly ( until I brought it up) the additional charges of $800+ the dealer takes over the payoff amount. Handled very poorly and after I had put in writing the payoff amount. Unprofessional and typical used car salesman experience - I won’t recommend this dealer at all.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Audi Exchange on 10/26/2021
Dealer Response
We are sorry to see this review Mark. We looked back at our communication history and we see that we sent you a complete quote (which included the Illinois-required fees you mentioned) two weeks before you arrived at the dealership. We also see 11 emails back and forth between you and your Audi Brand Specialist after that. We are surprised to hear that you were surprised by the numbers. If you look at our other customer reviews, we feel confident that you'll find that we are an honest dealership that is very transparent when it comes to pricing and the overall buying experience.
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