Customer Reviews of Ed Napleton's Kia Of Elmhurst
Review type:
My Optima
by elaine_m3 on 02/29/2016Best experience ever. Very knowledgeable and helpful staff.Bought my 2014 Optima from Napleton and Nick was my salesman.Will recommend him to all my friends who are looking for a vehicle.Finance manager Rick was very helpful also.Great service
by GianaDSanchez on 02/24/2016First car I bought all on my own. Jim Steele made the process very easy to understand. He gave me some simple options as far as the budget we had to work with. I went on 2 test drives and ended up falling in love with a car I wasn't even… going to consider before! The dealership made me feel very comfortable. I'm glad I did business at Ed Napleton Kia of Elmhurst and I will definitely be referring them to family and friends.Thank you for allowing us to earn your business. We send our customers $100 for anyone who purchases and mentions their name, keep 'em coming! Will Mulcahy, General Manager
Great job
by peter145 on 01/30/2016Good buying experience , our sales Nick was very helpful too.Thank you for allowing us to earn your business. Nick is a valuable member of our team and we are glad to have him on the front line. Please let us know if you ever need any assistance in the future, we are help. Will Mulcahy, General Manager.
Great Dealership!
by ballkk0817 on 02/02/2016I have been in the process of car shopping for several months. I had my eyes on the ILX for a long time but ended up not getting it due to price. I worked with Tim and he was professional, welcoming, and down to earth. I felt bad having to… decline because of all the work that Tim and Napleton Acura went through with me, but we just decided otherwise. Perhaps for my next lease! I would recommend this dealer to friends.We are undergoing construction on our new Acura facility and when you are ready for your next lease, we will be ready to serve you and your family. Thank you and we look forward to helping you in the future. Will Mulcahy, General Manager
Would Buy Again
by jtalos50 on 02/02/2016Bought a car from Ed Napleton's Kia on 1-29-16. the experience was great, salespeople were courteous and knowledgeable. Took their time to show the cars I wanted to see and where not pushy when it came to the sale. Kyle Gonzalez… was my salesman and he was outstanding. Knowledgeable about all aspects of the car and offered me coffee or water multiple times ensure my visit was pleasant. if you are looking for a Kia talk to Kyle [non-permissible content removed]!Kyle is a great asset. Thank you for everything and we hope you enjoy your new vehicle. Come back and see us anytime for a free carwash! Will Mulcahy, General Manager
Best Dealership in Chicago
by CurtGalusha on 01/19/2016I am not one to send businesses accolades. I rarely if ever do what I'm about to do, but I simply cannot express how utterly pleased I am with my experience at Napleton Kia. I'm a single dad with many demands. The last thing that I… needed during this last holiday was for my Audi A6 to go sideways. I found a used vehicle that I was very interested at Napleton Kia and worked with a bright, young man to schedule a drive. I live in Geneva and with the dealership in Elmhurst there were logistics to work through and my own family schedule to work around. The Saturday morning of test drive my two teens and I spent over an hour to get to the dealership. Guess what? The car that we drove to see was sold just before we arrived. Arghh! Really? Bait and switch? Did they just play 'the game' with me? Hardly. What I found was that my Sales guy, David Angel Wetherston, and his Sales Manager, John Res, were two of the most honest and upfront guys in business. John and David worked hard together to quickly find me yet another great, great car - a slightly used 2015 Kia Forte ES - and gave me a very, very good deal. Then, because I'm trying to get back on my feet financially, Napleton's Finance Team worked with me to get me an AMAZING loan despite my once-great-but-now-not-so-great credit. Wow. I love my Kia, but more importantly I am impressed with this business and the openness and honesty of the people who run it. If Napleton's other folks are like David and John, then this business will be around for a long, long time. When the time is right, I'm heading back to Napoleon and David & John for a new Cadenza or K900. I hope that you head there, too. Curt GalushaA lot of people don't think cars get sold the night before but it is an unfortunate reality of the car business. Thank you for your understanding and willingness to work with us to find something that worked for your family. We will of course be happy to help get you into your next dream vehicle also. Let us know if there is anything we can do to help you or your family again in the future. Will Mulcahy, General Manager
Great service
by Tonylucas95 on 01/01/2016I walked in as a first time buyer not knowing What I wanted or was able to get. Kyle introduce him self and helped me to see what I was able to get with my budget he didn't go over it and listened to what we wanted. He took his time to help… us to a range where we were comfortable too, I ended up leaving that night very stastfied And with a new 2016 KIA that I didn't think I was able to get I would recommend everyone to go thereKyle is a valuable member of our team and we appreciate you letting us know that he is standing up to the standards we strive to provide our customers. Please let us know if there is anything we can do to help you or your family again in the future. Will Mulcahy, General Manager
Kyle is a valuable member of our team and we appreciate you letting us know that he is standing up to the standards we strive to provide our customers. Please let us know if there is anything we can do to help you or your family again in the future. Will Mulcahy, General Manager
Excellent
by Garyspickerman on 12/31/2015The professionalism of Tim McLean was exceptional. He made the process for my girlfriend personal and smoothly. Thanks Tim Happy New YearThank you for sharing your experience. Tim is one of our most valuable team members and I assure you we will always help him help his customers have the best possible service. Thank you again. Will Mulcahy, General Manager
Thank you for sharing your experience. Tim is one of our most valuable team members and I assure you we will always help him help his customers have the best possible service. Thank you again. Will Mulcahy, General Manager
WOW!!! Unbelievable!!
by Big_Richie_C on 12/13/2015Will Mulcahey and Vince are incredible!! As are the rest of the managers and staff. I've never seen a dealer work SO hard to earn a customer, and I used to work for a few!! Outstanding care taken to meet my needs. I'd recommend these guys… to EVERYONE!!Thank you so much. We try to set ourselves apart from the typical dealer experience and I am so happy to hear you were pleased with yours. Please let us know if there is ever anything we can do for you, your family, or your friends in the future. Don't forget about our great referral program, if anyone purchases a car and mentions your name, we will send you a check for $100! Thank you again and Happy Holidays! Will Mulcahy, General Manager
The whole staff was amazing
by Drish23 on 11/04/2015updated 11/18/2015The staff that work here were wonderful and they all deserve 10 stars. They helped my out in extradinary ways. Vince was great, and very patient with my father and I. We had him going in circles and never once did he get mad or inpatient. I… will recommend family and friends here. John the sales manager, was amazing as well. He really wanted to help me out as much as he could. He's a great manager. Thank you for helping me buy my first car.I am glad to hear you had such a stellar experience with us. If there is anything we can help you with again, don't hesitated to call or stop in anytime. Thank you again and congratulations on your new vehicle! Will Mulcahy, General Manager
[non-permissible content removed] Service
by Ant_Banks on 11/14/2015Napleton Kia of Elmhurst is [non-permissible content removed]!! They will give you the red carpet treatment, but only until you've given them your money! And afterward, they hound you to write a good review although the service is mediocre… at best. I bought a vehicle from Napleton Kia of Elmhurst in March and by November or the same year (2015) I experienced problems with the driver side window not letting down/up. Called Napleton Kia of Elmhurst and scheduled an appointment for service because I purchased an extended warranty. I was scheduled for a 9:30am appointment only to arrive and be advised that they could not inspect nor service my vehicle. To add insult to injury, I found that the carfax disclosed by the salesman Kyle Gonzalez weren't accurate and outdated. The vehicle I purchased was actually in a collision and had been salvaged. I wouldn't recommend this dealership to my worst enemy. DO NOT SPEND YOUR MONEY WITH NAPLETON KIA!!As we discussed previously, the vehicles history report (CarFax) states the vehicle is a one owner with no accidents reported. We are doing everything in our power to help rectify the situation and we look forward to seeing you on Thursday, where we hope to find a solution to this problem. Will Mulcahy, General Manager
Dealership Magic
by CharleneR on 10/21/2015updated 11/11/2015Excellent and efficient car buying experience. Vince is by-far the most helpful salesperson I've ever worked with. He is very straight-forward, and I am confident that he did his absolute best to find the most affordable options for me.… Thank You for working with me.Thank you and congratulations on your new vehicle! Please feel free to call or stop in anytime if there is anything we can do for you again in the future. Enjoy your drive. Will Mulcahy, General Manager
Great experience!
by Hennipen930 on 10/02/2015Recently purchased a 2016 Kia Sorento from Ed Napleton dealership. I have to say everything from setting up test drive to purchase of the vehicle was smooth and painless!! The Sorento itself is one of the best 3rd row option SUV's out… there for the price! Lots of different options to add or subtract to get to the price range you need. Also test drove Hyundai Sante Fe & Toyota Highlander and loved the Sorento the best. Highly recommend Nick @ Ed Napleton Kia!!! He was very informative and patient with me during test drive, all questions, and concerns I had, and making sure my must have list was met.Congratulations! We are very grateful to have been the ones to earn your business over such highly attributed competitors. If there is ever anything we can do to help you again in the future, please do not hesitate to call 630-782-9300 anytime and we will be happy to help. Thank you again and we hope you enjoy your new vehicle! Will Mulcahy, General Manager
another vehicle bought
by KIAFAMILY on 10/01/2015just bought my third vehicle from Vince. Always a pleasure to work with Vince and the staff at Elmhurst Kia. They treat you right. No haggling a great price always!! They get it!! If you are looking for a Kia, call Vince you won't be… disappointed.Thank you for your continued trust in Ed Napleton Kia. Vince has been part of our "KIAFAMILY" for over a decade and we value his dedication to his long time repeat customers. Please let us know if there is anything Vince or myself can help you, your friends, or family with in the future. Will Mulcahy General Manager
Best Experience Ever
by Fabianno on 09/30/2015We initiated our service online first so the sales associate already knew what we were interested in purchasing. When we arrived a vehicle was available for us immediately to look at. The sales associate left us alone without pressure to… buy or test drive the vehicle. When we were ready we approached the associate with our intent to buy and immediately the ball started rolling, negotiating was no problem, there was no hassle in waiting for paperwork; this was by far the easiest car buying process I have experienced ever. The manager and associates were helpful and working together to make this a seemless process. We are happy with our pricetag, service and vehicle. The family atmosphere sold us immediately and I would recommend Napleton Kia of Elmhurst hands down to both my family and friends!Congratulations on your new vehicle! Let us know if there is ever anything we can help you with again in the future. Will Mulcahy General Manager.
Easiest Car Buying Experience EVER!
by nickabar1 on 09/01/2015Went in for a test drive, my salesman Vince was great to work with, no pressure, told him I was going to test drive a couple different makes, again no pressure. A week later, called him on the phone, told him I was ready, he had the car… ready to go and all of the paperwork ready to be signed. Was there for 45 minutes. Signed the paperwork, Vince took me around the store, showed me the service dept. Showed me all the gadgets on my new car answered any questions I had without hesitation. He was great to work with, extremely knowledgeable and friendly. Will definitely be recommending him to my friends and family.Thank you for sharing your experience with us. We are proud to have Vince on our team. If you ever have any questions, concerns, or know anyone looking for a great deal in a friendly atmosphere, feel free to call us anytime at 630-782-9300. Thank you again and I hope you enjoy your new vehicle! Will Mulcahy, General Manager
Worst experience ever!!!
by pete_s1 on 08/15/2015Worst experience ever!!! Saw the car we wanted on Autotrader, listed for $10,491. Contacted the dealer through e-mail. Erik Briskey reached out and said it was available and when would I like to come out and test drive. I asked what the OTD… price would be, he said figure to add 10% for tax, title and misc fees. i told him we have an autistic son that has issues when it comes to waiting in same place for a long period of time. He understood, his nephew is autistic and would make the experience as short as possible To speed things up i filled out the Pre-qualify application for financing. Credit not the best. He said he received it and his manager said we could make things work, come on in. The day before we came in we took our current car to carmax to get it appraised. Carmax gave us a $4000 trade in value or would buy it for $3,710. I told Erik That carmax will give us a $4000 trade in and I have $3000 to put down. He said come on in. Luckily my daughter was able to stay home with our son so we went off to meet Erik and test drive the Soul. Once we arrived the first person who met us (we were barley out of the car) was Theo. I told him we were here to meet Erik, he said great I'll call him. Theo directed us to a cubical and called Erik. Erik came by and said hello and then left. Apparently the person who I was dealing with won't be our salesman.Theo took us on our test drive, we liked the car and was ready to purchase. After 2hrs of sitting in a cubicle and theo coming in once in a while saying just five more minutes just waiting on the finance dept. How can we be waiting on the finance dept when we didn't agree on the price of the car or my trade in? After another half an hr he comes into our prison cell, I mean cubical and says "Great News, we got financing....$359 for 72 mos" I said no way, what was our trade in worth...."Um....2...3...4...I don't know" We say no, we are way off, does that include the $3000 we are putting down also? He had know Idea that we were doing a down payment. Runs back to finance dept, they say figure $20 for every $1000. We say no thanks and I shake his hand and ask for our keys. No NO... this is only the begining of the negotiations, let me see what the finance dept says. I ask him again what our trade in was, he ignored me and runs out. At this time our daughter is telling us we need to come home ASAP because our son is melting down. When Theo comes back with another "offer" I tell him no, we are way off and we have to go because of our son, I demand our keys back. He says no..no give me two more minutes I want to earn your business. They were basically holding us hostage by not giving back our keys. luckily we brought the extra set of keys, Because we were ready to buy. We stormed out as he was yelling WAIT..... When we got home we did the math. Instead of financing roughly $4500 we were going to finance $13,250!!! I think we were paying them to take our car.Hope they send our keys backWe would like to apologize again for your unsatisfactory experience. We've tried to offer you a resolution, if you would like to call us and discuss the details, we will be happy to do what we can to help make the situation right. Will Mulcahy, General Manager
Outstanding customer satisfaction
by Drew2591 on 08/02/2015Great service, just bought my new car, all thanks to Vince Balachia! Great help, did everything in his power to make sure he found the best he could with my budget and affordability. So thanks to him, i am a proud owner of a brand new 2015… kia Forte! Definitely didnt have high hopes walking in, But they sure changed my mind.Thank you for sharing your experience, customer satisfaction is our number one concern and Vince is one of the best in the business. Please let us know if you ever have any questions or concerns in the future, we are always happy to help. Will Mulcahy, General Manager
Outstanding service
by Jack_kostus on 07/22/2015I bought a car at Elmhurst Kia and Margaret Puzanowska was very helpful and professional. For the first time I felt like I was not pushed to make a deal. She guided me through the whole process and I was very happy with my new car. The… whole staff was also very helpful and friendly. Five stars for outstanding service.Thank you so much for allowing us to earn your business. Margaret has some of the highest customer satisfaction scores in the country and I am thrilled to hear the she continues to provide that level of service day after day. Please let us know if you ever have any questions or concerns in the future. Will Mulcahy, General Manager
Cliff johnsen
by Cjohnsen22 on 07/01/2015I had a very good experience at Ed napleton Kia today. Vince Balachia was very very helpful. He was one of the best salesman I ever dealt with. He was straightforward from the get go. Unlike other dealerships promise you the world and… deliver nothing. He got me the exact car that I wanted and did everything you could for me. Thank you to Vince Balachia and everyone at Ed Napleton KiaVince epitomizes what we in the Ed Napleton Auto Group see as the perfect sales person. He is incredibly knowledgeable about his product, he is hard working, and his customers satisfaction is goal number one! If we can ever do anything to help you or any of your friends or family in the future, be sure to tell them to see Vince for a quality experience. Thank you again for allowing us to earn your business. Will Mulcahy, General Manager
2014 kia sour +
by yola125 on 06/01/2015I had issues with my brake, its a brand new car, 10,000 miles and my brakes sounded terrible. No-one was communicating with me very well while I was without my car for a week. Finally after trying to get ahold of someone, Tony Fajardo from… service took and control and made sure I was up to date with everything going on with my car and did the best he could to help my bizarre situation. You guys go threw a lot of employees in that dealership, but he needs to be kept around!! Thank you so much Tony!!!- HeidiWe hope you continue to choose us for all your automotive needs! Take care! Our team is available should you require any extra help. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
At Ed Napleton KIA, we are not just about cars, but about the community and the complete customer service experience. We have been family-owned since 1931 when Edward W. Napleton started a small automotive-business on Chicago’s South Side. Since then, the Napleton family and automotive business have grown and expanded across the country, with more than 50 dealerships in five states. We have always been based on a simple premise: that hard work and common courtesy can make their mark and help our business and our customer's relationship thrive. In more than 80 years of business, that simple idea has never been proven wrong. We welcome you to our dealership, as we would welcome you to our homes. Welcome to the Napleton Family! Direct to Our Client Care Center: 630-782-9314
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Automated Car Wash
- English
- Bosnian
- Arabic
- Gujarati
Thank you for your feedback, we strive to improve everyday and the more we know, the better we get. Please let us know if there is anything we can help with again in the future. Will Mulcahy, General Manager
by jstorr83 on 03/08/2016