Customer Reviews of Ed Napleton's Kia Of Elmhurst
Review type:
Purchase of a new car
by Milena666 on 10/31/2018I Had a great experience purchasing my new kia sorento at Napleton Kia.Nick was pleasure to work with. I will really recommend this place.Great Sales Professional
by JulieAndW on 09/30/2018Nick was great! He worked with us to make a deal that works for both us and them. He was professional and helpful. I highly recommend Nick and Napleton's Kia.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ed Napleton's Kia of Elmhurst! If you're ever in need of more help, please let us know! We hope you have a great day!
Positive experience
by TA555555 on 09/29/2018Excellent dealership. Nick is a great sales guy! Deal was done quickly and papers were signed in about an hour. Friendly staff, nice showroom, A+.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My experience!
by Tameika on 09/17/2018I had the pleasure of working with Nick N. As my sales representative. He was very friendly and kind. He did all he could to make sure I got at least close to what I arrived looking for. Nick was patient with me and insuring that I was… satisfied! My first time purchasing a Kia vehicle and I am pleased! Thank you!We're glad to hear our Staff took such great care of you, Tameika! We hope we can continue to be of service to you down the road!
Fabulous service!!!
by Paolinho on 08/01/2018Fabulous service! " Ed Napleton Kia has been a go to dealership for my family. This was my first purchase and everything was so easy! Nick Nikolov was very transparent and worked tirelessly to ensure that I was happy with the car. I… enjoy the more relaxed atmosphere of the dealership as I never felt pressure to buy a car. The dealership went above and beyond to help me!Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Kia 2019 purchase
by Yordan1974 on 07/31/2018Had an awesome experience purchasing my 2019 Kia Sorento from Napleton Kia.My salesperson Nick went above and beyond and exceed my expectations .Will definitely recommend this place to all my friendsWe're glad to hear Nick took such great care of you! We hope we can continue to be of service to you down the road!
Amazing Service, thanks to Nik!
by Jenaro77 on 07/30/2018This place is beyond incredible! Thanks to Nik for putting us in a brand new 2019 Kia Sorento!! We were very picky in what color we wanted, the rate we were looking for and the price, and Nik , oh man, he got us all of that ! Couldn’t be… happier with his service. This place is awesome and I will be purchasing all of my vehicles from here from now on. Thank you to all of the staff and especially Nik.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Congratulations on your new 2019 Kia Sorento! Thank you again for choosing Ed Napleton's Kia of Elmhurst and we look forward to working with you again down the road!
NEVER USE NAPLETON KIA SERVICE!!!
by KevinT2016 on 07/30/2018The service department at this location makes me never want to own a Kia again! The service is terrible! Roger the manager is the most unprofessional manager I have seen in a business environment. I own three Kia's, all purchased from this… dealer, my most recent purchase was a Kia stinger! MY STINGER has been facing a lot of issues that other stingers are also having which is a paint chipping issue. Roger was the one that was handling this as he is the Service Director and is the manager who must work directly with the dpsm and warranty department. Two months ago I submitted a claim to Kia Corporate who they told me to go see Roger to take photos so they could be sent to corporate. After of the photos were taken I left Roger more than 13 messages in four weeks and still never got a callback. I finally spoke to him 3 weeks ago and said he would call me in a few days with claim results. I have now been trying to get a hold of Roger again for two weeks for a status, and left 5 messages. I have talked to him briefly three times which he says he will call me back within an hour and never calls back. He probably says that so he doesn't have to deal with a pissed off customer. I regret ever owning a Kia as I never thought it would be such an issue to get good service. I understand the paint chip is a warranty issue however customer service is The worst I have ever seen. As much as I love my Kia's, I will never own one again thank you to Roger and his team and their proof to how crappy of customer service they have. Not worth the headache! I will be looking for other cars in the near future not by Kia! I will make a positive note that the sales team and especially Kyle, here does a terrific job, however I don't want to buy a car from somewhere that I can't take it for service!If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 782-9300 and we will do our best to make this better.
KIA NERO HYBRID
by JofQuin on 07/07/2018I was extremely satisfied with Kyle Gonzalez's assistance and guidance. He was very professional and objective. I did not feel pressured to buy something I did not need or wanted & he was able to provide the info I needed to make the best… decision possible.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again!
BEST CAR DEALER EVER!
by appletree123 on 06/26/2018We came here after playing bait and switch with another dealer ( McGrath Arlington Kia). Everyone at Ed Napleton Kia of Elmhurst is top notch! We did purchase a car. They stand behind what they say and deliver. There is no high pressure… sales here they actually want you to be happy. A special thanks to our salesman Kyle also Eric, Patty and Paul and who ever else was behind the scenes to make this happen. I highly recommend Ed Napleton of Elmhurst top notch with no pressure! Donna MWe appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Great Experience
by megan_11 on 06/26/2018Nick was very helpful and informative when I bought my car from Napleton Kia. This was my first car and he made the process efficient while being friendly and professional. He answered all my questions throughout the process. Nick was easy… to work with and provided a wonderful experience. I love my new Kia Sorento!We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again!
Salesman Kyle
by tashamommy3 on 05/24/2018He is wonderful Kia is lucky to have him they've benefited from two sales from us just because of him honestly I would work with him anytime every time no matter what dealership he is very easy going never puts pressure on you and just… overall a wonderful salesmanWe're so glad that Kyle provided such a positive experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!
Great experience and even better car!
by Dominic on 04/30/2018Kyle did an awesome job with us. We never felt pushed. He listened to our needs and helps us find a win win solution. We are extremely pleased with the car and overall experience!Dominic, we're happy to hear you had such a great purchasing experience with our team! We're so glad that we were able to meet your expectations! Congratulations on your new vehicle. Take care!
Great Experience!
by ShetalP85 on 04/04/2018We recently purchased our Kia Sorento from Niveen at Ed Napleton's Kia in Elmhurst. Our initial experience at this dealership left us questioning if we wanted to purchase a vehicle here. Our initial experience forced us to leave the… dealership due to the fact that our requested pricing information had not been prepared and the person in charge of pricing had left for the day, despite our existing appointment. We returned to the dealership 1 week later and had the most flawless experience we could have imagined. Not only were we given a fantastic deal on our brand new car, but we were treated with the respect and kindness that we had hoped for. Our experience the 2nd time around more than made up for our 1st experience. If you are in the market for a car, Niveen is your girl! She is pleasant to work with and will work to earn your business. We look forward to our next vehicle purchase with Niveen!We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. If you have any further questions, please don't hesitate to reach out! Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again!
New Kia Purchase
by rwhdpm3121 on 02/25/2018Just purchased our 2nd Kia Sorento from Napleton's. Friendly dealership and very nice experience. Nikola was very helpful and understanding when we were trying to pick out the perfect vehicle. We will surely return for service and future… car purchases.We understand it's a big decision where you purchase your vehicles from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again!
Great Experience
by kinpal1 on 02/21/2018Stopped in last week to look at the new GT2 Stinger. Nick Nikolov took us thru the showroom model and out for a test drive. Nick was fantastic. Answered all my questions and we ended up leasing the car that day. Great experience, thanks… Nick for making this so easy.We're glad to hear Nick took such great care of you. If you have any further questions about your new GT2 Stinger, please give us a call. Safe travels!
Best Customer Service
by SoulMan1017 on 02/07/2018I recommend asking for Kyle Gonzalaez as he made me feel super comfortable. Didn’t feel pressured to buy anything, felt like I could walk away at any moment. Thank god I didn’t as he helped me get into the car that caught my eye when I… walked in the dealership. Thank you for the car !Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Smooth sailing
by Tony1237 on 11/27/2017Arturo Moreno was super. He explained all options and went through with us what to expect in purchasing a new car. We highly recommend Arturo and Napelton Kia for your next car.Hi Tony! We're so happy we were able to help you out! Arturo is a great asset to our team and we'll be sure to let him know about your kind words and five stars. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great experience!
by Carolina on 10/25/2017After having my 16 year old car breakdown, I was test driving different SUVs before making my decision. Besides loving the Kia Sportage, another big factor that influenced my decision to purchase from this dealership was the treatment from… our salesperson Kyle Gonzalez. He was so patient, respectful,answered all my questions, and made my car purchasing experience an excellent one! I will definitely refer friends and family here! Thank you again.Congratulations on your new car, Carolina! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
best car dealership and salesman i have ever encountered
by sonax82 on 09/15/2017All around excellent experience from the time I walked in the door. My salesman Nikola was very helpful in getting the deal I wanted for the car I wanted. At no time did I feel pressured or lied to like I had at previous dealerships I… visited just days earlier.Thank you for the fantastic review! All of us appreciate you coming out to see us and for taking the time to leave a review.
Best experience EVER!!
by Natalie on 05/10/2017I came here just to see my options, and left with a brand new car. Wow, my first brand new car and my experience was more than excellent. My experience with the sales rep, Kyle, was awesome! He thouroughly explained my options, what I'd be… gaining or losing with every option that was available to me. I thought maybe a small car since I owned a small Honda. I was thinking very small and left with a big deal that saved me more money than I was paying for a 2012 and left with a 2016 and I'm paying just about the same amount. I mean wow these people are so awesome and so respectful.. I haven't had one problem yet with them! I wouldn't ever go anywhere else,What a fantastic review! Thank you for giving us the chance to assist you with your car needs. Please be sure to let us know if we can help you with anything in the future as well.
At Ed Napleton KIA, we are not just about cars, but about the community and the complete customer service experience. We have been family-owned since 1931 when Edward W. Napleton started a small automotive-business on Chicago’s South Side. Since then, the Napleton family and automotive business have grown and expanded across the country, with more than 50 dealerships in five states. We have always been based on a simple premise: that hard work and common courtesy can make their mark and help our business and our customer's relationship thrive. In more than 80 years of business, that simple idea has never been proven wrong. We welcome you to our dealership, as we would welcome you to our homes. Welcome to the Napleton Family! Direct to Our Client Care Center: 630-782-9314
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Automated Car Wash
- English
- Bosnian
- Arabic
- Gujarati
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by isellcars64 on 11/03/2018