Customer Reviews of Brilliance Subaru
Review type:
I love my new car
Excellent service
by JTG12 on 04/16/2024In and out in less than 30 minutes for an oil change and tire rotation that included an inspection and fluid top off. I wish all dealers were as efficient and customer focused as this one.JTG12, Thank you very much for the 5 star review and feedback, we appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager
Service Rating
by Service rating on 04/07/2024Great service. The whole entire service was about one hour. Everyone was very nice and helpful from Kevin who talked to me first, then the lady who came and explained what they did to my car, to the cashier. I really like my Subaru and… the people that help me, to main my car.Thank you for the amazing review, I am glad that you had a great experience at Brilliance Subaru. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Don”t know what this is
by Ann Kerber on 04/01/2024They solved my problem regarding my battery, and in the time given by them. Communication was excellent as I was texted every thing going on with my vehicle.Ann, Thank you very much for the 5 star review. We very much appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager
Regular service call
by MB49 on 03/28/2024Fast and efficient as always. Addressed all my concerns and resolved any issues. Friendliest staff I've ever dealt with from the time you walk in to the time you leave.MB49, Thank you very much for the 5 star review and your loyalty to our Service Department. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service
by 5 stars on 03/28/2024Great Dealership! Fast and courteous service.Thank you for the 5 star review. Jim DaLuga General Manager
Exceptionally Awesome
by JBBLUEJ on 03/27/2024Once again Service Manager Rich and his team did a fantastic job on my brake job and oil change. Consumer costs are crazy but yet they gave me a fair price! They are extremely knowledgeable and very customer oriented. I bought this 2018… Forester because of past experiences with awesome team.JBBLUEJ; Thank you very much for the amazing 5 star review. I am glad to hear that our team took great care of you and we look forward to your next visit. Jim DaLuga General Manager
first time service
by first service on 03/27/2024Got me in right away and in no time at all it was finishedfirst time service, Thank you very much for the 5 star review and feedback, we look forward to visit #2. Jim DaLuga General Manager
Always Perfect
by John on 03/26/2024I came in for a simple Oil Change/Rotation, along with a previously-recommended rear brake service. As usual, the service was performed in no time at all and clearly explained beforehand. Thanks for all you do!John, Thank you very much for the 5 star review and feedback. We appreciate your loyalty to our dealership and look forward to your next visit. Jim DaLuga General Manager
Oil Change
by Russ on 03/16/2024Good Quick ServiceRuss, Thank you for the 5 star review. Jim DaLuga General Manager
Awesome honest service
by Chris on 03/13/2024I came in for an oil change and they are always straight forward and not pushy about other services needed.Chris, Thank you for the 5 star review and feedback. We really appreciate your loyalty to Brilliance Subaru and look forward to seeing you next time. Jim DaLuga General Manager
Reliable Service Department
by Ray Michalski on 02/23/2024All the service advisors are great. Everything is explained, and just as important as selling you what you need, they don't try to oversell you. I trust them to let me know what I need, to get the services done right, and to buy only what… is needed.Ray, Thank you very much for the5 star review and your feedback. We really appreciate your loyalty to our Service Department and we look forward to your next visit. Jim DaLuga General Manager
Great job
by AM on 02/08/2024Kevin and Adam are a pleasure to work with, no surprises. I have been in the automotive industry since 2005 and this is the best experience I have had and appreciate them and the dealership.AM, Thank you very much for the amazing 5 star review! I am happy to hear that you enjoyed working with both Kevin and Adam, they are outstanding employees! We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service on our Subaru Outback
by Kevin Campbell on 02/08/2024Adam the Service Manager was very communicative and kept us up to date on the status of the service needed. He was able to find a component that unknown to us was still covered under warranty by a recall. At this point we are very… satisfied with the experience.Kevin, Thank you very much for the 5 star review and feedback. I am glad to hear that you enjoyed working with Adam - he has been providing exceptional customer service since we opened Brilliance Subaru in 2014. We look forward to your next visit. Jim DaLuga General Manager
Customer
by Amy on 01/20/2024I feel the team works to keep my car safe for me and my family. I appreciate options!Amy, Thank you for the 5 star review and your trust in our Service Department. Jim DaLuga General Manager
Brilliance is the best.
by Christine Z on 01/17/2024Brilliance always does exceptional work with fantastic communication. I recommend them to everyone!Christine, Thanks for the amazing review! We appreciate your loyalty to our dealership and look forward to your next visit. Jim DaLuga General Manager
Regular Maintenance
by Krueger Lawrence on 01/12/2024Prompt low pressure service visit.Krueger, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Forester
by Optimist on 01/05/2024Service was fast and thorough. Periodic updates given during service. Staff was friendly and helpful.Optimist, Thank you very much for the 5 star review, your business is much appreciated. Jim DaLuga General Manager
Brilliance Service
by Cisco on 01/03/2024Quick, easy and fantastic service.Cisco, Thank you for the 5 star review. Jim DaLuga General Manager
Fast and informative.
by Dandy 1 on 12/30/2023In and out in 40 minutes.Dandy 1, Thank you very much for the 5 star review, see you next time! Jim DaLuga General Manager
as always, great service
by b4354 on 12/14/2023Dan in parts was great help with his knowledge & recommendations. Adam in service, also, was very good. I have been a fan of brilliance subaru's service for years. I highly recommend using their service team. Thanks to everyone in parts &… service.b4354, Thank you very much for the wonderful review and feedback. We really appreciate your loyalty to our Parts and Service departments and look forward to seeing you next time. Jim DaLuga General Manager
Great Service Experience
by Harry Elgin IL on 12/13/2023Derek was our Service Advise and provided exceptional service. He communicated in a timely and effective manner. He took extra care that the Service was completed by our required pick up time. Always a pleasure to do business with Brillance… Subaru!Harry, Thank you so much for the amazing review. Derek has been providing exceptional customer service since we opened Brilliance Subaru in 2014, and I am glad that he is taking great care of you. Jim DaLuga General Manager
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Ascent
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
Maria, Thank you for the amazing review. We really appreciate the business and I am happy to hear that you enjoyed working with Phil. Enjoy the new car and we look forward to seeing you down the road for your service needs. Jim DaLuga General Manager
by Jim Daluga on 05/17/2025