Customer Reviews of Brilliance Subaru
Review type:
I love my new car
by Maria L on 05/13/2025
I had a great experience at Brilliance Subaru. Phill our salesman, made us feel like friends and family.
The process was quick, easy, and no pressure. I’d highly recommend anyone looking for an honest car dealer to work with them. Thank… you!
628 reviews
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Great Service Experience
by Harry Elgin IL on 12/13/2023Derek was our Service Advise and provided exceptional service. He communicated in a timely and effective manner. He took extra care that the Service was completed by our required pick up time. Always a pleasure to do business with Brillance… Subaru!Harry, Thank you so much for the amazing review. Derek has been providing exceptional customer service since we opened Brilliance Subaru in 2014, and I am glad that he is taking great care of you. Jim DaLuga General Manager
Exceptional Service
by JD on 12/12/2023I always enjoy working with the Brilliance team, everyone is super friendly.JD, Thank you very much for the 5 star review and feedback, we look forward to seeing you next time. Jim DaLuga General Manager
Positive Experience
by Joe Scudder on 11/16/2023I wanted to have my car serviced and checked out before a long trip next Monday. I didn't have an appointment, but I was encouraged to come in on a walk-in basis. It probably took about 30 minutes longer than when I have an appointment, but… they informed me of that. They have a pleasant waiting room with plug-ins for computers. Plus, they once again have new models of most of their line-up. That is good to see.Joe, Thanks for the fantastic review and feedback. I hope that you had a pleasant trip! We look forward to your next service visit. Jim DaLuga General Manager
Car Maintenance
by Barbara Mendez on 11/12/2023Absolutely wonderful. Only thing is they forget to set my clock. But no big deal. I’ll figure it out.Barbara, Thank you for the 5 star review. Sorry about not taking care of your clock, if you need help, give us a call and we can walk you through the process. Jim DaLuga General Manager
Great Service
by Todd Hardt on 11/11/2023Always a pleasure coming here. Very accommodating environment and friendly people.Todd, Thank you so much for the 5 star review and kind comments. Your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager
Excellent Service
by Very Satisfied Customer on 11/03/2023Received excellent service from booking the appointment to completion of the work which was done earlier than promised.Very Satisfied Customer, Thank you very much for the 5 star review and feedback, we really appreciate your business. Jim DaLuga General Manager
Great service!
by John on 10/28/2023Really nice and helpful!John, Thank you very much for the 5 star review. Much appreciated. Jim DaLuga General Manager
Recall notice
by JP on 10/22/2023Was informed on my recall via the infotainment system. I was able to schedule the service and the work performed was done on time. Very friendly staff.JP, Thank you very much for the 5 star review, we appreciate the business and look forward seeing you next time. Jim DaLuga General Manager
Subaru Car Maintenance Service
by Car Maintenance Service on 10/19/2023Prompt expert exceptional service. I highly recommend them. I feel confident having this Subaru Dealership Maintenance Department taking care of my vehicle.Service rep and technicians
by Brilliance Subaru on 10/16/2023Kevin and his team of technicians were professional and knowledgeable of their services. Was very happy with the service I received. I will always bring my Outback to them for it's scheduled services or any unexpected services I may need.Oil change, tire rotation and a new puppy.
by Mike T on 10/15/2023Dropped off my SUV for regular maintenance. Service was excellent as usual. Lisa Kilhefner in the Service Department did a great job keeping me informed of the progress. Happened to schedule the service on the same weekend as a pet… adoption event at the dealership. While I waited, I figured I'd check it out. One hour later, I left with my serviced SUV...and a new puppy.Great Subaru Forester
by Suby Phil on 10/13/2023Very pleasant satisfying experience. They even countered with a better price than I requested. That's never happened to us before. Personnel were very knowledgeable and helpful. Service was quick to make final adjustments before delivery.recent purchase
by Richard Anderson on 10/12/2023positive experience, no high pressure tacticsSubaru Crosstrek 60,000 Mile Service
by Brilliance Subaru Elgin Il on 10/12/2023I’ve been servicing my 2015 Crosstrek at Brilliance Subaru for many years. Terrific Service Staff & At the Cashier. Everything is gone over with you before & after Service. Recently worked with Adam & Lisa. Both very knowledgeable &… friendly. Thank you.Long Term Satisfied Customer
by Venla on 10/11/2023I have been taking my Subaru to Brilliance for regular oil changes and miscellaneous maintenance since I purchased it about 4 years ago. The staff are friendly, helpful, and thorough in their explanations of service. The mechanics are also… good at what they do as I've never had to bring it back because an issue wasn't resolved. I plan to continue to get my service done at Brilliance and plan to buy my next car at there when that time comes.Service
by Herb Schlatter on 10/06/2023A lot of car dealers I hate to go for service but Brialliance Subaru has been a pleasure. They do not try to sell you something I do not need at the time of service.Great Service!
by Eric Randle on 10/05/2023Always friendly people, and a great service experience!Squeezed me, in late in the day, to fix a tire issue.
by Pat T on 10/01/2023Needed to run an errand but found that I had a flat. It was late in the day, and I didn't have an appointment, but the service department squeezed me in. It was a nail and they plugged up the hole quickly at a very small cost.3 car purchased
by Matt Sebo on 09/29/20234 th subaru third purchased from brilliance my special order arrived early and the deal was painlessExcellence in Service
by Astrid on 09/27/2023Great job and efficient in getting both my wife & I in and out for maintenance and multi-point check.Service Department
by Gina on 09/24/2023Brilliance Subaru in Elgin has exceptional customer service. This location is the closest to my work and home. This department excells with ensuring that my vehicle is working at it's proper safety standards.
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Ascent
Videos
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Maria, Thank you for the amazing review. We really appreciate the business and I am happy to hear that you enjoyed working with Phil. Enjoy the new car and we look forward to seeing you down the road for your service needs. Jim DaLuga General Manager
by Jim Daluga on 05/17/2025