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Brilliance Subaru


1500 N Randall Rd, Elgin, IL 60123 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (18) No (0)
Service Rating
Recommend:
Yes (121) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Service on our Subaru Outback
Written by Kevin Campbell on 02/08/2024

Adam the Service Manager was very communicative and kept us up to date on the status of the service needed. He was able to find a component that unknown to us was still covered under warranty by a recall. At this point we are very satisfied with the experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Jim Daluga on 02/21/2024
Dealer Response
Kevin, Thank you very much for the 5 star review and feedback. I am glad to hear that you enjoyed working with Adam - he has been providing exceptional customer service since we opened Brilliance Subaru in 2014. We look forward to your next visit. Jim DaLuga General Manager
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