Brilliance Subaru
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Dealership Service Review
service Rating
Flat tire
Written byon 07/19/2024
My two week old Forester suffered a flat tire about five miles out of town, on the tollway. The tollway emergency truck stopped and put on my spare for me no charge. I went to Brilliance, & found out that there's no road hazard guarantee on the tires of a $34,000 vehicle. They pulled a nail out of it, & put a plug in it, for $20. I was in ,& out in about an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
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Jim Daluga on 07/22/2024
Dealer Response
Thank you for the review and feedback, I am sorry that you had a flat tire so soon, but happy that we got you back on the road.
Jim DaLuga
General Manager
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