Customer Reviews of Packey Webb Ford
Review type:
Ms.
Happy with my service
by Linda E on 11/23/2021Had a list of things to have the service team check out while my car was in and Ken made sure everything was checked off.Service
by Kathy krug on 11/14/2021Fast service,associates are alway pleasant and helpful ThanksHello Kathy, thank you so much for the positive feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Bob Marks and Crew Excellent
by JSS on 11/11/2021What we appreciate is making an appointment, bringing in one of our Fords, getting a reasonable time estimate, and having the work completed. Bob Marks has ALWAYS delivered on this.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Great team
by Mick on 11/06/2021Nick was very helpful and kept me updated on my vehicleHi Mick, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
A fine introduction.
by Mark F on 11/04/2021I got my first oil-change for my Ford F-150 on Tuesday and it was a smooth, effortless experience. This makes me more confident that I will receive excellent service in the future.Hello Mark, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Very helpful and truly clean.
by Liz on 11/02/2021Very helpful with getting the support I wanted. I was so glad with what I received, that I'm referring a friend. I leased my suv from you for the 3rd time.Hello Liz, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Have a great day!
Only came in for service
by Greg N on 11/01/2021Just wanted the coolant changed, nothing else. They did that.Hi Greg, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Great Service
by Dan on 10/31/2021Service was performed in a timely manner, cost of service was reasonable.Hi Dan, thank you for leaving such a great review and high star rating. Thank you again for choosing Packey Webb Ford, and we hope to see you again soon!
Ryan doesn’t care about his customers
by Jw on 10/26/2021Very poor experience w this dealership.went in to service my vehicle only to have appointment canceled stating that they have no obligation to service my vehicle only to have my brakes soft and squeaking 2 1/2 months after servicing my… vehicle at this dealership.bottom line dealership does not honor there workmanship not to mention barely any desired vehicles on there lot and a chippy attitude from there staff and how they talk to paying customers.zero out of five stars hereExcellence and thorough!
by Lisbeth Webb on 10/24/2021Excellent customer service. Thorough and timely!Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Outstanding customer service
by George K on 10/21/2021This was my first time purchasing a Ford vehicle. Having purchased almost exclusively new European automobiles throughout the years, I didn’t have very high expectations of the customer experience from an American car dealer. I was very… surprised by level of attention and care displayed by this dealership. From management through the car sales person to the finance manager, all were extremely friendly and very responsive to my questions and requests. The marketing manager, Maggie, was very supportive and positive about my purchase and seemed generally excited for me. She reached out several times to make sure things were going well as we waited for our vehicle (2021 Bronco). The sales person, Brandon, was very helpful and patient even though we changed our order multiple times in the process. Finally, the finance manager, Nandos, really surprised me with his knowledge and recommendations regarding warranties, etc. I was expecting a very hard handed approach but he was very honest and I thought he really listened to me and did not try to just pressure me into a sale . I was so impressed and satisfied with my experience and purchase that I have ordered several more vehicles from Ford. I never thought I would be driving American made automobiles but this experience has completely changed my mind. I have already recommended this dealership to several people who really liked my Bronco and are considering buying one.Hi George, thanks for taking the time to leave us this information about your recent visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
good deals at Packey Webb
by T Vejvoda on 10/15/2021updated 10/22/2021Know what you want and search for fair prices and negotiate with their sales staff.Much better experience than at other Ford Dealers, work with the Mateo's
by Bill Hamel on 10/16/2021I enjoyed my shopping experience with Packey Webb immensely...granted the $2750 in incentives were the biggest selling point, it seems like the other dealers didn't offer them or wouldn't mention them. I was able to pick out my vehicle from… an existing inventory of incoming deliveries. You can also build, price, and purchase a car in the dealership as well. I picked a 2021 Escape SE in Anti-Matter blue...with added option of CoPilot Assist360. I didn't need a $2000 panoramic moon roof, not did I want or need synthetic leather (it gets hot in summer). Long story short, the 1.5L 3 cylinder EcoBoost 4x2 FWD was all I really needed, and it has excellent gas mileage 28cty/32hwy and an avg of 30mpg. I am currently only getting 23mpg even in Eco mode and drive very carefully especially since I am using the Progressive Snapshot discount. I picked what I needed, not what I "wanted", I took the advice from my fiancé, She picked out a 2018 Toyota Rav4 Hybrid, and while being nice and relatively fully loaded, I would rather buy domestic, plus the Escapes have the Hybrid and Plug-In versions as well. she regretted her decision after seeing my vehicle and the numbers and mileage, but then again in 2018 this Escape wasn't available. TAKE AWAY: buy what you need, not what you "want" especially if you are financing any rate above 3%. Also, they gave me an OK deal for my trade-in, but was disappointed because I had just purchased the used car I had back in May and got les then half of what I paid for it, and only put 4.5k miles extra on it, with a total of 81k miles and brand new Bridgestone Ecopia tires, battery, and and extra clean interior with a new replaced bumper too since the 12 year old one was starting to fall off... OVERALL: the experience was easy and relatively quick. While did not NEED to purchase an additional 2 years/75k miles bumper-to-bumper warranty, I did so because I plan on keeping the car as long as repairs are cost-free under such warranty.Packey Web
by Dean Jarog on 10/14/2021Great service, good service representative got me in and out in timely manner, very courteous, explanation of services and cost was excellent.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Easy peasy
by Mosquitohead on 10/10/2021No sweat service.Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Great experience. Kaitlynn Barg was my Service Writer
by Giovanna on 10/01/2021I got a flat tire on interstate 294 on my Explorer. I reached out and got an appointment right away to get the tire changed. My Service Advisor was Kaitlynn Barg. She was friendly and was able to turn a nightmare of a day into a pleasant… experience. Great service and it was refreshing to see that Packey Webb puts women in these positions at their dealership. Kudos to the Webb Boys!Hello, Kaitlynn is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Super service
by Dan on 09/23/2021My experience with Eric Finlon and the dealership was all I could have expected. I could hardly believe that my ordered vehicle was delivered weeks before I had thought it would arrive.Hi Dan, thank you for taking the time out of your day to tell us about your experience. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
My Favorite Car Yet and Another Excellent Packey Webb Ford Sales Experience
by Lynne Danekas on 09/16/2021My sales experience was seamless! Ernie helped me to find the car I wanted and had me in and out of Packey Webb Ford in record time! Chris clearly explained financial aspects and Abby did a great job going over “the extras” packages for my… car. I highly recommend Packey Webb Ford and Ernie, Chris, and Abby! Make an appointment to go to Packey Webb soon!Hi Lynne, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Ordered a new Escape
by Leann on 09/16/2021Nick Pettas did a great job answering all my questions, giving me information I needed to know without being pushy and allowed me to contact him personally if I have questions. His customer service was excellent.Hi, we appreciate your feedback of our Staff's outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!
Great Experience so I purchased two new cars
by Jeff G on 09/04/2021Great experience because price of the automobile and extended warranties were discussed upfront. I knew what the entire cost of the vehicle was after license, tax, etc... I was never pressured into buying anything other than what I… wanted. When I picked up my new auto, I ordered the new Mustang MACH E GT performance edition for myself and I cannot wait for delivery. Misael was easy to work with and he delivered on his promises. He communicated to me everything important during the entire process. He wasn't selling me the auto, he was finding it and placing me into what I wanted.Hello Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Customer service
by Anita on 07/31/2021Thank you for the excellent customer service for my 2012 fusion. You don't know how I appreciated that you have a shuttle service. Keep up the good work. P.S. your counter people are well trained too. Knowing what to advise on - what… things overlap and not needed. You all care about people and not just the $$.Hi Anita, we're pleased to hear everything was completed to your satisfaction! Thanks again for your business! Take care!
Since 1962, the Webb Family has provided award-winning service, an outstanding vehicle selection, and a friendly, no-hassle car buying experience. For over 60 years, our vehicles have been reconditioned and competitively priced with live market analysis. Our family-owned team is ready to assist with a fast, easy, and transparent purchase process.
Visit Packey Webb Ford’s state-of-the-art facility, featuring 40 total service bays, an Express Service Lane, and mobile service with pick-up and delivery options. Our Express bays allow us to perform oil changes, tire rotations, and brake inspections in under an hour, no appointment necessary!
A technologically advanced car dealership and a customer-first mentality is the ideal combination for your next car experience. Please be our guest and see it all first-hand. No matter your vehicle needs, we invite you to let our family serve yours! Located at 1815 W. Ogden Ave, Downers Grove, IL. Call 630-598-4700 for more info.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Polish
- Spanish
- Greek
We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
by Maggie Webb on 04/14/2025