Customer Reviews of Packey Webb Ford
Review type:
vehicle experence
Great Experience so I purchased two new cars
by Jeff G on 09/04/2021Great experience because price of the automobile and extended warranties were discussed upfront. I knew what the entire cost of the vehicle was after license, tax, etc... I was never pressured into buying anything other than what I… wanted. When I picked up my new auto, I ordered the new Mustang MACH E GT performance edition for myself and I cannot wait for delivery. Misael was easy to work with and he delivered on his promises. He communicated to me everything important during the entire process. He wasn't selling me the auto, he was finding it and placing me into what I wanted.Hello Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Customer service
by Anita on 07/31/2021Thank you for the excellent customer service for my 2012 fusion. You don't know how I appreciated that you have a shuttle service. Keep up the good work. P.S. your counter people are well trained too. Knowing what to advise on - what… things overlap and not needed. You all care about people and not just the $$.Hi Anita, we're pleased to hear everything was completed to your satisfaction! Thanks again for your business! Take care!
Efficiency
by Ed McElroy on 07/30/2021I came for a scheduled oil change and told the service rep that I needed to be out of there in an hour because I had another appointment. He got it done with time to spare even though they were very busy. I call that efficient. Thank youHi Ed, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!
Only came in for service
by Greg N on 07/26/2021After some hiccups, Ryan (Service Mgr), Jake & Vincent (Service Techs) did an awesome job in explaining what needed to be done with my vehicle. They were professional about it and explained things in layman's terms. Very fair with the… pricing. Awesome job by all 3 of them!!Hi Greg, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you again for choosing Packey Webb Ford, and we hope to see you again soon!
Very satisfied as I've been in the past.
by Jim McGovern on 07/23/2021I bought my 2018 Escape from Packey Webb Ford in June of 2018 and was very pleased with Shaban Zejneli in sales. Since then I've had it serviced at Packey Webb and have been satisfied with numerous employees. Kaitlynn Barg was my service… advisor this past Tuesday and did a nice job. My vehicle was in for "The Works" and I was satisfied with the service. Nice dealership.Smooth transaction
by Chuck on 07/22/2021Pain-free scheduling for oil change and recall notice. Very friendly and efficient Service Advisor, Kaitlynn Barg. My first purchase and service with this dealership and only quibble is that the car wasn't vacuumed and washed like I'm used… to with other dealerships.We are happy we could make your experience a positive one! We hope you continue to choose Packey Webb Ford for all your vehicle needs! Take care!
Always a GREAT experience with DG Packey Webb
by Ford Truck Fan on 07/16/2021I have been brining my vehicles there for about a decade and i always receive GREAT service. I drop it off the night before for their drop off service and they keep me updated on when they check it in, follow up if there are any extra… things/fixes I need to make, & then let me know when it is completed. Another GREAT job DG Packey Webb - Thank you to the whole team!!!Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!
Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!
Quick Service
by Julie Hancher on 07/08/2021I liked the quick appointment and service time. I wish there wasn’t the turn around in service consultants. I also think the service consultants should know the features of each car.Hi Julie, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!
Stellar customer service by Vince
by Roach on 07/04/2021Vince is exceptionally knowledgeable and friendly, especially in stressful situations with vehicle problems. Thank you!Hi Roach, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Software update
by Tim Q on 06/24/2021Packey Webb did quality work. They did what was needed and let me know exactly what they were doing and how long it would take.Hello Tim, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Error messages
by 2021 Ford Escape on 06/18/2021Pakey Webb made it rightr.Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Service with a smile
by Kelly on 06/17/2021At Packey Webb I am always treated with a smile. I came in for a oil change and a noise that had started in front of truck. Bob my wonderful service man knew exactly what was wrong and even new complete history of my truck. I'm always… impressed with the helpfulness I receive and now I can enjoy seeing the smiles on their faces again. My only choice for service.Hi Kelly, thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know! Take care!
Wet moldy air filter and misfires
by fikefamily87 on 06/09/2021Claimed the vehicle was inspected and serviced - wet moldy air filter and misfires: I bought a used 2016 Ford Transit with 107k miles on it. At the time of purchased, the salesman assured me that the vehicle had been checked and serviced -… fluids had been changed. Less than a week after the van was purchased, the check engine light came on. Because I live over an hour and a half away from the dealer, I took it to my local Ford dealer who discovered the engine compartment was leaking water into the air filter compartment, over the engine, and wiring harness. It was at that point, we discovered the air filter was wet and moldy less than a week after purchase and no rain since. How can they say that it was inspected without noticing a wet, moldy air filter? Turns out the water leak is a common problem in Transits 2016-2019 and there is a TSB out about the issue. The first engine light was a bad sensor related to water in the engine, and now it is registering misfires in 3 cylinders with a flashing engine light. I've already dumped over $1500 into this vehicle and driven it less than 500 miles since it was purchased over 3 months ago. I explained these issues to Packey Webb used car manager and service manager. I asked them to fix the issues, and I was willing to pay their costs so they would not even be out any money. The best they could do was offer me a discount if I paid to have it towed there. So after knowingly selling me a lemon vehicle, they still want to make profit on doing the repairs for it. After I challenged them on this, the used car manager started to yell at me over the phone saying that businesses are supposed to make profit. I then left a message on the owner's voicemail and received no response in over 2 weeks. I would not recommend this business to anyone. Take your business elsewhere, because they clearly have no real concern for their customers.Friendly staff
by Rob on 06/09/2021Oil change and rotation done in 2 hour. Greeted by Ken who is an asset.. Waiting area very comfortable. Will be back.Hi Rob, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Ford F150
by Mike on 06/05/2021Fixed the issue quickly. Communication was greatHi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!
great service
by Larry on 06/04/2021i purchase all my fords here and they also service them all,Very professional staffHello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
no hassle service
by Ark on 05/21/2021Good service starts at Hello, they all greet you with a smile so you feel welcome I was given a discount coupon even though i forgot i was supposed toArk, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
Making appointment on-line!
by eZAK on 05/20/2021Although the service I received is great, ( I would have given 5 stars) I could not make an appointment online! I tried several times with-in the last few years. I always end up having the call the dealership.Car is ready for summer!
by Deb Eckstom on 05/20/2021My car is ready for the summer. I waited in the nice waiting room for under 2 hours before Nick waved me in (I’m deaf).Hi Deb, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
good friendly service, pick-up service free car wash
by jim r on 05/20/2021clean, great prices, knowledgeable staffJim R, our Staff works hard to go the extra-mile for our valued guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Friendly and Fast Service
by JRZYbob442 on 05/12/2021The staff was knowledgeable, friendly and the service was quickly accomplishedJrzybob442, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Since 1962, the Webb Family has provided award-winning service, an outstanding vehicle selection, and a friendly, no-hassle car buying experience. For over 60 years, our vehicles have been reconditioned and competitively priced with live market analysis. Our family-owned team is ready to assist with a fast, easy, and transparent purchase process.
Visit Packey Webb Ford’s state-of-the-art facility, featuring 40 total service bays, an Express Service Lane, and mobile service with pick-up and delivery options. Our Express bays allow us to perform oil changes, tire rotations, and brake inspections in under an hour, no appointment necessary!
A technologically advanced car dealership and a customer-first mentality is the ideal combination for your next car experience. Please be our guest and see it all first-hand. No matter your vehicle needs, we invite you to let our family serve yours! Located at 1815 W. Ogden Ave, Downers Grove, IL. Call 630-598-4700 for more info.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Polish
- Spanish
- Greek
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
by Andy James on 07/16/2025