Customer Reviews of AutoNation Hyundai O'Hare
Review type:
Easy to work with
Good
by sonata1 on 09/23/2023Much better than prior dealership experience. They could use additional staff for how it is though.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil/Filter Change & Tire Rotation
by Steveka1 on 09/19/2023Matthew the service advisor assisted me with all my warranty coverage, including my tire being replaced. Great team at AutoNation Hyundai O’Hare!Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent Car Dealership
by Steve Kachnowski on 09/19/2023From the start, this car dealership has been very professional. Darren, my sales rep, was outstanding on working with me in finding a car and working with me to make the transaction happen. He was not pushy in any way, but more… understanding and helpful. Johnny, the sales manager, has also helped me on numerous occasions and has always been accommodating. I have worked with both Matthew and Michaela in the service department. Both have been extremely helpful in making sure my service has been covered under my warranty. My service has always been prompt and handled very professionally. Overall, this dealership is hands down the best Hyundai dealership I have been to. Highly recommend. I have been very satisfied with my purchase!Hi Steve, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Hyundai O'Hare and we hope to be of service again in the future.
Service Desk Randy
by Tucson owner on 09/15/2023Randy at the Service desk is a pleasure to deal with. He is friendly, nice and makes you feel comfortable. He is definitely an asset to this business. I came in for a routine recall this time and he was helpful and professional too.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
service
by saphire on 09/12/2023Service at this location is always pleasant and up to date. The waiting time at this location was a little bit slower than usual but having patience was a must.Overall all went well and the personal was upbeat and very pleasant.Hello Saphire, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I love my new Elantra N and everyone was so helpful in helping me out
by Matthew on 09/07/2023I have never purchased a new car before and to have someone like Matt as my salesman he made it very easy. Matt walked me through everything and showed me the best options. Everyone was great from the managers Brent and Johnny to the… Financial rep Stephan. I’d definitely recommend this place.Hi Matthew, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai O'Hare. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service visit
by Zster46 on 09/02/2023Kayla Houston provided professional assistance with my service visit. In conjunction with the service tech, she reviewed my service record. They discovered that a number of important items had not been checked on previous visits to the… dealership over the years. This could have resulted in serious performance problems with my vehicle. I thanked her & told the service manager what a “treasure” she was. For example, I honestly don’t keep track of when my drive belt should be replaced. I count on the dealer’s service team to check things like that. Good job on this visit, Kayla.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Needs to work on customer service
by Tiana S on 08/31/2023Tuesday August 29th, 2023 I came in for an oil change and recall service. I arrived 10 minutes late and this added 60 minutes to my overall estimated time. During my wait, I noticed that the small waiting area was getting full. I stood up… and waiting for 30-45 minutes after being told my car is almost done. When I checked out and paid for the services I waited an additional 15-20 minutes because no one took my car from service area to the pick up area outside and the customer service rep had to physically drive my car out. It is frustrating to wait for a car to be serviced but to see a crowded waiting room and having pointless delays such as a car just needing to be moved for pick up is frustrating. What frustrates me more is the lack of professionalism from the staff. A male customer service rep was complaining about a customer in front of me to another staff who was identified as the supervisor…the irony is that the supervisor was doing a training with their door open without headphones and the training topic was customer service…the only individual that performed customer service was Michaela and I’m grateful for her to drive my car out of the service area because if I didn’t say anything I would have been there all day. I’ve been a customer of this facility for over 10 years. I’ve seen bad service but it’s getting worse.Hi Tiana, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (847) 346-0144 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great service!
by Kathleen on 08/09/2023Took my car in for the steering wheel recall....Matthew was prompt, friendly, helpful & provided the estimated time frame which was on schedule. I am very pleased...bravo!Hi Kathleen, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Confidence
by Trustee on 08/04/2023I have used AutoNation Hyundai for almost all oil changes since I purchased my 2015 Hyundai Sonata new at AutoNation. My latest Service Consultant Kyle is customer focused and friendly.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai O'Hare. If you need more help, our team is available to talk -- safe travels!
Satisfied
by Satisfied on 07/27/2023Quick and efficientHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by JoshandFelix on 07/23/2023Brought in vehicle for routine service that was included complimentary with my Hyundai vehicle purchase. Great attitude, no attempts to sell or push extra services and we’re very professional.Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Steering wheel lock
by Imflygirl on 07/19/2023Called parts dept, spoke with nick, to see if I could get the steering wheel lock for my santa fe. Nick was so kind and told me he had 3 available. Nick explained the process to get one. I arrived at service dept, we wrote up the order… and took it to Nick. My lock was waiting for me on the counter. Easy and so friendly. Thanks guys!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service--Really Helped Us Out!
by HappyCustomr on 07/18/2023We were in a jam and Service Advisor Kyle really helped us out by squeezing us in even though they were booked up a long way out. The AutoNation team did a great job for a great price, and we will always be grateful! Thanks Kyle and Team!Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
A great experience!
by K-Rockman on 07/11/2023Working with Auto Nation for my new Hyundai Tucson N-line purchase was the best car buying experience I have ever had. Evan Keefe, my salesperson, made the whole experience effortless and he was very attentive in getting back to me with any… questions that I may have had about the process or schedule for my delivery. I would highly recommend this dealership, and especially working with Evan!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Hyundai O'Hare and we hope to be of service again in the future.
Service on Vehicle
by Bettino on 07/06/2023Great 👍 experience 👏.. the service associate assisting me was very conscious of my time and my vehicle. Recommended work that should be done on my vehicle and I appreciate that..Hi Bettino, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
deceitful
by Disappointed on 06/08/2023Brought my car in as service light on and riding rough on 5/22. Told the engine block was cracked and would cost $12,000 to fix. I said it was under warranty but they challenged that. I went in thinking I had to buy a new car. After… talking and looking at my paperwork they agreed it was under warranty and said they would fix it and provide a loaner. I am a single senior woman with no other means of transportation. I asked about renting a car and they all said don't do that we will get a loaner. They have had my car for over two weeks now. I contacted Hyundai corp. Headquarters and they gave me a case number and investigator. He has done nothing. Everyone keeps making excuses for this dealer ship. They are remodeling and are backed up. They should have planned better. I have been told more than once that I'm not their only customer. So much for customer service. I burned a whole week of vacation time waiting for a loaner. Am now renting a car and have spent $700 +. I guess I am naive for believing all the promises this dealer has made. I bought the Hyundai for it's warranty in the first place but will never purchase another. I would never recommend this dealership. Unfortunately if they won't fix my car I am stuck with buying another car from them as they have me over a barrel at this point. It's really disheartening for me as a woman and a senior with no one to stand up for me to have to deal with this. They were all so nice to my face when I came in but have treated me like crap since. I don't know where to turn at this point.Hi, we appreciate you taking the time to respond. The staff at AutoNation Hyundai O'Hare take our reviews very seriously. Please call our General Manager at (847) 346-0144 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Service
by Car service on 06/05/2023The service rep explained the work they were going to do when I arrived. Overall satisfied with the process. The time it took to complete the work was longer than they had told me and I didn't get an update from them.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Super service
by MaryDol on 06/02/2023AutoNation Hyundai in Des Plaines provides great service and quality work.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
review for autonation
by saphire on 06/01/2023The associate was pleasant and performed the service I needed done in a timely manner.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Service Appointment
by Peter G on 06/01/2023The service rep that checked my car in and the rep that checked me out were both friendly and helpful. One thing they was frustrating was that I did not receive a call when my car was ready for pickup. My service appointment was for an oil… change and tire rotation. The car was dropped off around 10am and I tried calling multiple times throughout the day to check on the status and no one was available to answer the phone. I finally got through to someone around 4pm when the shop closes at 6 and I was told my car has been ready. I had to leave work early to make it to the dealership in time before they closed.Hi Peter, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 346-0144 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Ted, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/08/2025