AutoNation Hyundai O'Hare
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Dealership Service Review
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Service Appointment
Written byon 06/01/2023
The service rep that checked my car in and the rep that checked me out were both friendly and helpful. One thing they was frustrating was that I did not receive a call when my car was ready for pickup. My service appointment was for an oil change and tire rotation. The car was dropped off around 10am and I tried calling multiple times throughout the day to check on the status and no one was available to answer the phone. I finally got through to someone around 4pm when the shop closes at 6 and I was told my car has been ready. I had to leave work early to make it to the dealership in time before they closed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Theo Sanders on 06/04/2023
Dealer Response
Hi Peter, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 346-0144 to discuss what we can do to help.
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