Customer Reviews of AutoNation Hyundai O'Hare
Review type:
Easy to work with
Easy to work with
by Ted S on 07/03/2025Darren and Evan were easy to work with, responsive, fair, and didn't attempt to play games.Hello Ted, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Everything was fine
by Satisfied on 05/14/2025Went in for a tire and oil change. Came out with a tire and oil change done. No pressure of selling of anything etc.Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Schedule maintenance
by ChiaraDV on 02/24/2025I scheduled an appointment in person the week before, very professional representative. But 2 and a half hours is way too long for an oil change and tire rotation…also, my Blue Link wasn’t connecting for about 10 days and nobody knew how to… fix. I had to call them and waited 30 minutes on hold to reset it in 30 seconds just pressing a little hole on the screen.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 346-0144 to discuss what we can do to help.
Amazing service!
by AKolenda on 07/19/2024Such a great experience! Everyone was so kind and helpful. Truly made my experience so smooth and easy. Also very responsive to all of my questions about the car after I went home and drove it for a few days. So appreciative for the great… customer service, specifically Stepan and Norberto!Hi Akolenda, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
A splendid buying experience
by Danny P on 05/16/2024I've been watching the 2024 Hyundai Santa Fe for some time now ever since the announcement by Hyundai Motors. Watching many YouTube reviews and other media online. I was intending on buying a 2024 Honda CRV Touring Hybrid to replace my 2015… Honda CRV Touring vehicle and I decided to wait and I'm sure glad I did. Honda's are a very good car, but when I saw the new Santa Fe in person I was blown away. Especially all the technical advances that have been made since having my 2015 Honda. I had decide then that this was the vehicle I wanted. I decided on the Calligraphy Hybrid model. I'm very pleaded with the vehicle overall. The only things I dislike are the "EYE SPY" device that's on the column of the steering wheel. Its very sensitive when the driver is wearing sunglasses. When you have cruise control engaged it will shut off after two audible beeps Apparently it doesn't like sunglasses and also if your hand is resting on the top of the steering wheel while driving. Very annoying to say the least. I travel with a bike rack attached to the tow hitch. When backing in reverse it takes several steps in order to back up the vehicle. I realize theirs somewhat of a learning curve with this vehicle, but overtime I should overcome and gradually figure it out. However, I'm still pleased with my choice of vehicle and I'll will more than likely have many years of enjoyment.Hi Danny, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Honest Folks
by Greg Smith on 04/24/2024I dealt with John to buy my Hyundai Tuscan. Buying a new car can be tiresome. But I didn't feel any high-pressure tactics at all, and was very happy with my experience. As my wife said before we picked up the car (did all of the… negotiation online), "I'll believe it when I see it". The shoe never dropped. We got what we wanted, and felt comfortable doing it. I had dealt with other dealers before I purchased this, and I always felt the others were misleading or wouldn't give me the price I knew I could get. I didn't have this feeling here. Thank you!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchased a vehicle
by Hyundai on 01/31/2024The overall experience was good. I will say that the process to get to an acceptable final cost/payment for a particular vehicle is exhausting. I stated upfront what my max.monthly payment could be and it took 2 hours to get to that… point. I could have left and gone to another dealer but I didn't. I didn't appreciate the back and forth with the finance dept prior to them agreeding to my terms.Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (847) 346-0144 so we can assist you further.
Terrific experience
by Nancy L on 12/20/2023I just purchased a car long distance from AutoNation Hyundai. Fantastic experience easy to deal with and the best part was they didn't sneak in unwanted fees like another dealer did it was transparent it was easy and upfront. I had my car… shipped to me on time, and could not be happier, I will be buying from them again.Hi Nancy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service
by Iron883 on 12/11/2023Service advisor was great, very polite and helpful. The only negative thing is when calling in long time to answer phone by switch board or who ever answers the phone.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (847) 346-0144. We hope to hear from you.
Bought 2 cars from Zack and Brent!
by RobinP2 on 12/04/2023Nicest guys to deal with at Autonation Hyundai O’Hare! No sales pressure from them and I was thankful for that. Highly recommend them if you are looking for a car. Two of the finest! Thanks guys for all your help!Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2020 Hyundai Elantra SE
by Mary Edward on 12/01/2023Hi I was having inside engine even though I paid an outrageous diagnostic fee that I can't get back . I appreciate the mechanic making it possible for me to get my car home.Hi Mary, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (847) 346-0144 so we can assist you further.
Great service desk
by EmilySF on 12/01/2023Every time I’ve had the best experience with the service desk helping explain everything and being great to work with. Easily the reason I keep coming back.Hi, thank you for taking the time to leave a review for us at AutoNation Hyundai O'Hare. We're happy we could meet your expectations! Drive safe, and we'll see you on the road.
Mr. Michael A. Prokop
by M A Prokop on 11/30/2023I came in to have the anti theft devise installed on my 2013 Sonata. It was part of a factory recall, so there was no charge. The service manager said this would take a bout half an hour and it did. I am happy.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Service!
by Mr and Mrs G on 11/12/2023Al Pukhovich (salesperson) was awesome and so helpful! He tried to help as much as possible and made the process smoothly. He was very knowledgeable and his insight made us confident that we made a good decision on buying our new 2024… Hyundai Palisade. Great service!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Pramodk on 11/08/2023Service was performed in time and in Professional manner!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall service-undercoating
by Carolb1 on 11/06/2023Waited for 2 1/2 hours for a service that took 20 minutes at most. Was at dealer 15 minutes early for an 11 am appointment. Was told it will take 2 hours. Assuming the process would take 2 hours. My car wasn’t even out on the rack until… 12:50 and was done at 2:10. How is it my time is not given any value? Where is the honesty in the process? What is the point of making appointments if you are intentionally making me wait 2 hours for a 20 minute process? Why have appointments when it is all a lie?I would have been more satisfied if I was told the truth and could have planned my time accordingly! Tell me that the process is about an 1/2 hour and that my car will be serviced at about 12:30 or whenever! It is a total disregard for your customers!!!Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 346-0144 to discuss what we can do to help.
Oil change and general service
by Rellm1120 on 10/26/2023Efficient and friendlyHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great customer service
by Dan. I. on 10/22/2023I had an oil change and waited in the lounge. Randy provided excellent customer service; professional and friendly.Hi Dan, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai O'Hare. Feel free to stop by if you ever need any more help.
Warranty Service
by Ray Lawando on 10/18/2023Michaela was extremely helpful with the whole process. We were very pleased with our experience!Hi Ray, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai O'Hare. Feel free to stop by if you ever need any more help.
Be prepared for a potentially long wait
by Fitzeys on 10/08/2023We brought our car in for an oil change at 10AM on October 3rd. We we're told that due to overbooking it would take one hour and 45 minutes, it took 3 hours and 45 minutes. At 11:45 we asked about the car and were told 15 minutes. Forty… five minutes later I was told they were just finishing. FYI, there is a screen on the wall showing a real time view of the bays with the cars. Keep in mind that we were told they were finishing up. We'll, at 1:15, I saw the car was just pulled into the bay. They were kind enough to comp the oil change, but you shouldn't be telling a customer they're finishing up when the work hadn't started. I did like the idea of filming the undercarriage so I could look at the details underneath.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 346-0144 to discuss what we can do to help.
Good
by sonata1 on 09/23/2023Much better than prior dealership experience. They could use additional staff for how it is though.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Ted, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/08/2025