Customer Reviews of AutoNation Honda O'Hare
Review type:
POOR AUTO RADIO
by gregory on 05/20/2025Was in for recalls and poor radio sound. service installed a new antenna.The radio stills sounds scratchy sounding. I'm very disappointed in my radio. It is the worst radio i ever had in my life. I have owned new cars going back to 1968… and this is by far the poorest quality sound of all of them. I DONT IN ANYWAY REGUARD THIS AS A SERVICE PROBLEM. I BELIEVE ITS A HONDA PROBLEM. Service people were great.Amazing
by Ashley D on 05/06/2025My Experience during this visit was nothing short of amazing, Demarco was such a joy to work with. He thoroughly explained all of my vehicles current needs as well as answered all of my follow up questions regarding what he explained during… the overview. He was the experience! Very Knowledgeable and professional. Because of him I’ll definitely return to this location for future maintenance and repair. Thanks Demarco, you’re the BEST!Hi Ashley, we are pleased to hear you had such a positive experience with us! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at AutoNation Honda O'Hare!
Excellent Service
by Jamesyl on 04/18/2025Kim, my service advisor was very communicative regarding what needs done on my car. She’d send a reminder about my upcoming service appointment and would schedule both a Lyft ride from the dealership to my office and then from my office… back to the dealership to pick up my car. During my last service visit, she was able to apply a coupon that I had to my total invoice. I would definitely recommend AutoNation for all your service needs.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
My Fit and I Needed Help
by Timoncat on 03/12/2025The service I received from Kim Soto at AN Honda OHare was OUTSTANDING. I hit a pothole and got a flat tire. Then my spare tire went flat and had to have the Fit towed to the dealership. Kim immediately took great care of me. My car was… finished (including any multi point inspection) in a very timely fashion. Both tires were repaired and the car washed and waiting for me. The best part is my bill was SO low. Thank you AN and especially you, KimHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda O'Hare! If you ever need help, just give us a call. Happy motoring!
Fast, professional service.
by LGZ on 02/08/2024Was it expensive? Sure, but car service is expensive. I had a lot done. They were able to take me in right away and were finished surprisingly quickly. While they were working, they kept me informed, including sending me a video of what… they found.Hello, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great service
by Chris Miller on 01/11/2024Great fast serviceHi Chris, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Yuriy Z
by Yuriy Zhy on 12/11/2023Very good and fast service.Hi Yuriy, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Service Review-Jasmine
by Flor M. on 12/04/2023Jasmine was very professional.She assisted me very well and answered all my quiries.Good job.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great service center in Des Plaines
by Kamille on 12/01/2023This is my first time going to the service center and my first time doing a car service. They are very accomodating especially Jasmine, my service advisor. She listened to my concern and explained in detail the things I needed to be aware… of. and I'm very satisfied with the service they did with my car and the facilities they offer for those customers waiting for their cars. They went beyond my expectation and I will definitely come back for my future car services.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by iamksam on 11/29/2023Jordan walked me through the options, service timeline, and kept me informed through the whole process. It felt like a service center that cares, not like a sales pitch, like some other places seem to be. They had a complimentary ride… service take me home and back so I didn't have to wait the entire time at the dealership. I'll be coming back for all my auto servicesHi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service!
by MakoRufus on 11/28/2023This Honda has been good to my car. They haven't tried to oversell me services and kept it running smooth. And they clean it up after servicing it more than I expected. I enjoy bringing my Civic here. Everyone on the team is excellent in… every way.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Helped when other Honda dealers wouldn't...
by MomofMany on 11/26/2023I had a large repair recently, and the service manager I worked with was able to make the experience as tolerable as possible. I am not happy with Honda in general right now, but AutoNation has earned my business going forward.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Good service
by LG on 11/15/2023Friendly and professional service personnelHi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Recall Service on my Odyssey 2018
by danbogdan on 11/13/2023This is an excellent place to service your car. Very professional and caring personnel. Expedient and attentive to customer service needs.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Service People
by edmunds on 11/09/2023They are so rude and don’t have any sense how to talk and guide people. They don’t have any welcome smile on there faces and looks like they are tired of there jobsHi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 474-4048 to discuss what we can do to help.
Jade was great!
by Ana on 11/07/2023Jade was great during my service. She communicated and updated me as needed.Hi Ana, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Not happy
by RB97000 on 11/06/2023I have my car serviced on September 30th and was told that everything was fine. 2 weeks later my car battery dies and I needed to jump start it will stop and then another 2 weeks later it died again and the battery was completely unusable.… Why was I not informed when I had the car fully serviced? On top of that, when I got the battery replaced, I was informed that the battery was not even a Honda manufactured battery . I have a 2019 Honda passport that I brought brand new. How is that even possible??!! The actual experience of going in and getting the car serviced was easy and they were very accommodating in providing ride share options for me to get to work and back while the car was being serviced. But what's the point in having that convenience when there are faulty issues with the car that they did not recognize and that I had to deal with 2 weeks later?Hi, we are deeply disappointed by your experience at AutoNation Honda O'Hare. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 474-4048 to discuss what we can do to help.
Piston Ring issue
by augievee on 10/30/2023A few days prior to the scheduled maintenance, my wife complained that the car was shaking and little sluggish. Then, the check engine light came on. Diagnostic came out that there are bad piston rings causing misfire resulting to bad… vehicle performance. Jordan explained the issue and the consequences if the issue is not addressed immediately. He also arranged a loaner and give me a ton of discount to lower my bill. I would say that Jordan and the whole dealership made my day. Thank you all.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Oil Change and Tire Rotation covered by warranty.
by ShaunD59 on 10/09/2023Not good, had to wait over three hours for the service. Was told hour and a half. Brought in 10 to 15 minutes early than appointment. Was told twice another ten minutes at an hour and a half. Then told another ten minutes after two and a… half hours. Assume understaffed.Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (847) 474-4048 to speak to our manager directly.
Great customer service
by Prettyshy on 10/02/2023Marcus Link was really helpful. Good customer service. He was able to answer all of my questions or find the answer of something he wasn’t sure of.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
by Rob on 09/27/2023The people at autonation Honda are friendly and quick. Thank you.Hi Rob, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Gregory, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (847) 474-4048 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
by Aurora Saccone on 05/22/2025