M'Lady Nissan
Today closed
Customer Reviews of M'Lady Nissan
Review type:
Easy process!
by Dan on 09/23/2024
Eddie made the process easy and worked with me to meet my and my families needs. I would absolutely do business with him again.
183 reviews
Sort by:
Easy process!
by Dan on 09/23/2024Eddie made the process easy and worked with me to meet my and my families needs. I would absolutely do business with him again.Dear Dan, Thank you for your kind review! We're delighted to hear that Eddie made the process easy and was able to meet your family's needs. Your trust and willingness to do business with us again mean a lot. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com
Great Dealer and Salesman!
by J Kell on 06/01/2024One of the best dealers that we have delt with in a good while!!! The entire experience from start to finish was extremely pleasant! Rony (our salesman) is one of the last classy and professional salesmen around! The dealership is lucky… to have him!Thank you, J Kell, for your positive feedback! We're thrilled to hear that you had a great experience with us and that Rony provided you with exceptional service. We strive to maintain professionalism and ensure a pleasant experience for all our customers. If you ever need anything in the future, don't hesitate to reach out. We appreciate your business! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan
Finally bought a new vehicle after 16 years
by Rico on 05/14/2024Likes - low key - not a lot of pressure - seem genuinely nice - sales associate very helpful and sincere Dislikes - paid too much and was duped a bit with numbers presented in multiple ways which was cleverly doneThank you for sharing your feedback, Rico! We're glad to hear that you found our dealership to be low-key and pressure-free, and that our sales associate provided helpful and sincere assistance. We appreciate your insights and will take them into consideration to ensure we continue to improve our customer experience.
Absolutely disgusted with my experience here!
by Drupadh on 01/12/2018Do yourself a favor and stay away from this dealership. Read their Yelp reviews which paint a more accurate picture of how customers are treated here. They attract you with lower prices and then rush you through the whole process while… adding several fees along the way. I purchased a 2018 Nissan Maxima from this dealership and the advertised price ($34k) is nowhere what I ended up paying ($41.5k). The whole process is not transparent. They rushed through the documentation and the documents are riddled with several hidden fees. I did ask several questions throughout my purchase and later realized that the answers were all blatant lies. Like other reviewers here, we were talked into getting extended warranty too. No luck yet trying to get that canceled. I was lied straight to my face that it can't be canceled for 6 months. I visited the dealership twice already but the finance manager is not willing to cancel it. Message for M'lady Nissan: Please address the serious issues in your finance department. It does not make sense to skimp on a $3k warranty from a customer who just purchased a $41k car from you. You just lost all future business/referrals from me.first time buyers with this dealer
by nova169 on 01/02/2018This was our first time buying from this dealer. did our internet search. They were very friendly. took a little over an hour to complete the transaction. I would recommend this to my family and friends. Thank you,Awesome New Car
by MyGreatCar on 06/12/2017I have just purchased my second car from this dealership. I purchased the 1st one 10 years ago. I brought the older car in for all of its service needs. The staff is always considerate and polite. They don't overcharge me or try to sell me… service I don't need. They weren't pushy about selling me my new car, and they listened to what I needed.A bunch of [non-permissible content removed]
by Jmoskal on 06/01/2017Ended walking out on a deal because of the general manager Sam Harraz. We just wanted an apology for how he spoke to me on the phone prior to our arrival. He has no idea how to deal with people. He had his entire staff lie to my husband and… me that he wasn't in. He is a prideful coward. If that many people can look you in the eye and lie straight to your face that is not the kind a dealership I want to be involved with. All over a simple I'm sorry. They lost a repeat customer. When I received the car I was supposed to trade in back it was missing the plates (they destroyed them without even having the title to my car) all of my floor mats were missing and so was the owners manual. I didn't think it was ok or even legal to remove personal property from a vehicle from a deal that wasn't finalized. I would love to hear from Jim M'Lady himself.Good Experience
by Rogueowner on 06/01/2017Had a good experience again with M'Lady. Second Nissan Rogue through them. They worked with us to get the deal done. Would recommend them to family members and friends.Used Nissan Rogue
by jebber17 on 05/30/2017We just purchased a 2016 Rogue and had a very positive experience. They were helpful, respectful and willing to negotiate.Vehicle pricing
by Dream2life on 05/07/2017They all lie about the price on vehicle. Not honest at all about the pricingPleased
by philw123 on 05/01/2017After initial push to get us back to the dealership, the experience was pleasant. Product specialist, Jay, was very helpful and was really the salesman in the process. Had to have a sales person involved but that was more perfunctory and… not value added. The Finance guy was a hoot and a pleasure to work with (even though I had to give him my hard earned money. The process of give and take is what I expected and is usually the same at all car dealers. Mlady made me feel important and treated my wife and I as we expected. The only downside to the entire process was the online quote which didn't represent a "real" price. It was loaded with discounts I didn't qualify for. This took a while for us to understand what I qualified for and didn't qualify for. We got past this and bought the car.Friendly!
by jaysee4 on 04/29/2017Everyone I experienced there was extremely friendly. I usually don't enjoy these types of experiences but this one was actually pretty quick and painless. 10/10 would recommend.Wonderful Dealership
by AbbeyPro on 04/29/2017Today I leased my first car from Nissan. The employees, Eddie and Bryan, that I worked with were professional and efficient! The efficiency of the employees is what makes this location wonderful. I came in knowing what car I wanted and left… with that and a wonderful experience.Thank You!!
by miss_j_money on 01/10/2017I had a 2013 Nissan Juke that sadly got totaled and it was really hard not to have. All the staff at M'Lady Crystal Lake went above and beyond for me and my new 2016 Nissan Rogue that I absolutely love. I would recommend them to anyone and… everyone who's looking to buy. Thank you!!Great Experience - 2nd time
by Lee___H on 01/03/2017This was my 2nd lease purchase from M'Lady. Just as with my first purchase the experience was pleasant, smooth, and professional. During my first 3 years, the service department did a great job of maintaining my Altima and getting me in and… out on a timely basis. Once the car was in for an overnight servicing and I was very pleased to be given a new Altima for a loaner. Overall a great place to do business! BTW the coffee in the service department is great!Greatest Experience
by diaz425 on 12/18/2016Jay Alvarez did an excellent job explaining me what the 2017 Pathfinder S does. Even after I was done transferring my junk from old to new vehicle, he stayed there to explain more details of the pathfinder. Excellent salesperson. Greatest… experience overall that I have ever had from a dealership.A great experience that cant be matched.
by smcarlson192 on 12/11/2016A great experience that cant be matched. Ive been shopping cars for the last couple of months. Several agents at MLady have been gracious while I kicked tires time after time. When I finally found the exact car I wanted, I mistakenly… went to Libertyville thinking they were all the same. Well, theyre not. Just before I signed, I double checked, and found the MLady lifetime oil changes, car wash, and pricing just cant be matched across dealers. What a relief I made that call. MLady gave me the red carpet treatment at their closing hour. Kamil had my car out front, took the time to walk me through every feature, Scott happily walked me through aftermarket deals and protection options, and Abe gave me an outstanding finance deal. I got a price and rate the other dealer wouldnt get near. Thanks for treating me like my business matters!! What a Win Win!!!Leo's New Versa
by LeoEnglish42 on 12/08/2016Great place to buy a car. They listened to me, heard me, and sold me what I asked for at a fair price. During the entire process I never felt uncomfortable or that I was being upsold. An honest car dealership! I highly recommend for new car… buyers. They have a loyal customer in me.Great Experience
by Natacha on 12/05/2016I purchased a vehicle from MLady Nissan on Thanksgiving eve, and it was easily one of the best purchasing experiences Ive ever had. My primary contacts were Kamil, Russ, Tom and Bryan, and they and everyone else I came in contact with… that evening were pleasant and professional. The whole process was fairly quick, painless and efficient. I would highly recommend MLady Nissan to all my friends and family.Happy Customer
by sjdkjd123 on 10/29/2016Fabulous people to deal with. No pressure sales. Great deals. Love my new car!!!!GREAT Experience, Listened, did what they said and so much more!
by davehink on 10/01/2016M'lady should be your FIRST stop if you want a Nissan. Matt Ripley and his Managers did what it took to earn my business. this was my second Nissan dealer and 4th dealer I walked into. the other Nissan Dealer was awful. I went in to M'Lady… expecting to discount them and get the same feeling. I went just to check them off my list and go to Cadillac and Infiniti and buy a used Q50 AWD or a New Cadillac ATS AWD I wanted the Maxima but they do not offer AWD (Knock Knock Nissan... You can use the same AWD as you do on the Q50. It's basically a fancier Maxima) but back to M'Lady :) I was warmly greeted, never pushed, LISTENED to, given exactly what was advertised and then some as well as a very fair price on my trade-in. Want a Nissan? Go there first. Ask for Matt Ripley
Nissan Rogue
Nissan Kicks
Nissan Sentra
Nissan Pathfinder
About our dealership
Dear Dan, Thank you for your kind review! We're delighted to hear that Eddie made the process easy and was able to meet your family's needs. Your trust and willingness to do business with us again mean a lot. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com
by Kamil Zlahoda on 10/01/2024