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M'Lady Nissan


5656 Northwest Hwy, Crystal Lake, IL 60014 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Absolutely disgusted with my experience here!
Written by Drupadh on 01/12/2018

Do yourself a favor and stay away from this dealership. Read their Yelp reviews which paint a more accurate picture of how customers are treated here. They attract you with lower prices and then rush you through the whole process while adding several fees along the way. I purchased a 2018 Nissan Maxima from this dealership and the advertised price ($34k) is nowhere what I ended up paying ($41.5k). The whole process is not transparent. They rushed through the documentation and the documents are riddled with several hidden fees. I did ask several questions throughout my purchase and later realized that the answers were all blatant lies. Like other reviewers here, we were talked into getting extended warranty too. No luck yet trying to get that canceled. I was lied straight to my face that it can't be canceled for 6 months. I visited the dealership twice already but the finance manager is not willing to cancel it. Message for M'lady Nissan: Please address the serious issues in your finance department. It does not make sense to skimp on a $3k warranty from a customer who just purchased a $41k car from you. You just lost all future business/referrals from me.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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