M'Lady Nissan

Ended walking out on a deal because of the general manager Sam Harraz. We just wanted an apology for how he spoke to me on the phone prior to our arrival. He has no idea how to deal with people. He had his entire staff lie to my husband and me that he wasn't in. He is a prideful coward. If that many people can look you in the eye and lie straight to your face that is not the kind a dealership I want to be involved with. All over a simple I'm sorry. They lost a repeat customer. When I received the car I was supposed to trade in back it was missing the plates (they destroyed them without even having the title to my car) all of my floor mats were missing and so was the owners manual. I didn't think it was ok or even legal to remove personal property from a vehicle from a deal that wasn't finalized. I would love to hear from Jim M'Lady himself.