Customer Reviews of INFINITI of Clarendon Hills
Review type:
Great experience
Excellent Service
by Kimberly on 11/30/2022Eddy Lindt/Joe Belmonte were Awesome! They made me feel at ease. Professional yet personable and friendly staff! I left driving a Beautiful vehicle!Thank you for your review! We appreciate your feedback. We are glad to hear that you had a great experience with us. Thank you for choosing Infiniti of Clarendon Hills, we appreciate you!
10/10
by Hannah Bulthuis on 11/22/2022Had a great experience buying a car at the Infinity dealership the other day. Great atmosphere and Eddy Lindt, my sales associate made the process and quick and easy as possible.Thank you for your review! We appreciate the perfect five star rating. Thank you for choosing Infiniti of Clarendon Hills!
A Great Car Buying Experience!
by Tom Lewis on 11/17/2022I was fortunate enough to be taken care of by Eddy Lindt, for my recent QX60 purchase. Eddy is courteous, friendly, helpful, knowledgeable and a pleasure to work with. I wholly recommend you ask for him, when looking to buy or lease an… Infinity.Thomas, thank you for your review! We appreciate your kind words regarding our staff and your experience! Thank you for the recommendation and thank you for choosing Infiniti of Clarendon Hills! We hope you love and enjoy your QX60 for many miles!
Informative
by Robqx50 on 11/04/2022Easy experience with my purchase. Eddy Lindt was very kind and courteousThank you for your review! We appreciate the perfect five star rating, We are glad to hear that our staff was able to provide you with such a great experience! Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business!
Great dealer to do business with!
by Satisfy buyer on 10/10/2022Jeremy and team were amazing with their services and answering all of our questions!Thank you for your review! We appreciate your kind words regarding our staff. Thank you for choosing Infiniti of Clarendon Hills, we appreciate you! Come see us again soon!
To find or not to find a QX55!
by Bob Toren on 10/04/2022I have bought my last 3 cars at Clarendon Hills Infiniti, but this time I had a new salesman I met during my last purchase who truly made a difference. He knows the inventory and how to look outside the dealership. Friendly, knows his cars,… knows the system at Infiniti. He worked behind the scenes to find me the car I wanted at the price I wanted and helped me boost the used car in value.Thank you for your review! We appreciate you taking the time to let us know about your experience. We are happy to hear that you had such a great experience with our staff! We work hard to ensure that each of our clients leave our dealership truly satisfied. We hope you enjoy your QX55 for many miles! Thank you for your continued business, we hope to see you soon!
Purchased 2021 QX50 Clarendon Hills
by Andrea Ramirez on 04/04/2022I just wanted to take a minute to rate my experience at Infiniti of Clarendon Hills. I recently purchased a 2021 QX50. This was a very smooth process from beginning to end. More specifically I would like to give high praise to my sales… person Andrea Ramirez. She was a true professional who helped me through everything. My only issue was that my windshield was cracked and I didn't notice it the night we test drove it, nor did we notice it when we picked it up the next night, being that it was during the evening. I called the following day to inform Andrea my windshield had a small crack on the passenger side. She check with service who informed her they were aware of it. Not sure why service didn't inform Andrea of this when they performed the inspection. Andrea contacted their used car repair man who came out to my home to repair the windshield surrounding my schedule, which was great. I'm not to happy with the repair that was performed on the windshield, being that you can tell where the windshield was cracked and repaired still. Other than that, everything else was great. LaKesha RuddLaKesha, thank you for your review! We appreciate you taking the time to let us know about your experience. We are glad to hear that our staff was able to provide a solution for you regarding your windshield. Thank you for putting such trust in us, we appreciate it! Please reach out to us if you need anything further!
Still Got Customer Service out there.
by Zang on 03/04/2022Great customer service... Andrea R. exceed my expectations.Thank you for your review! We are happy to hear that you had great service, Come see us again soon!
Hard Workers are Appreciated
by WB on 02/22/2022Andrea Ramirez was a great salesperson. Our vehicle was stolen just two months after purchase. She worked diligently with senior management to find us another vehicle. Kudos for a job well done!!!Thank you for your review! We appreciate you taking the time to let us know about your experience. We are sorry to hear about the unfortunate experience with your previous vehicle, but we are happy to hear that we were able to find you a new vehicle with ease. Thank you for putting such trust in us, we appreciate you! Please reach out if you need anything further!
Pleasant Experience
by Rosado Family on 02/15/2022We had the pleasure of working with Lisa Krop in the purchase of our latest family vehicle at Infiniti of Clarendon Hills. She was very pleasant and best of all NOT PUSHY! We told her the needs of our family and she did not try to push us… outside of the limits we had set financially and otherwise. I would work with her again and we highly recommend her to others. Thanks, Lisa 😊Thank you for your review! We appreciate your kind words regarding our staff. It's so awesome to hear that our staff was able to provide you with a pleasant and carefree purchasing experience. We pride ourselves on our excellent customer service and are glad to hear that you experienced such excellence! Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business. We hope you enjoy your vehicle for many miles!
Great experience
by Infiniti21 on 10/24/2021Andreas and Bill were great with all aspects of our new car purchasesThank you for your review! We appreciate your kind words regarding our sales staff. We work hard to guarantee that all of our clients experience excellent service! We are glad you had such a great purchasing experience. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business!
Most Ridiculous Service Experience I Have Ever Had!
by T3 on 07/26/2021• I was told my keys were lost while my car was at INFINITI of Clarendon Hills. I had to take an Uber, which costs $61.22, on 07/23/21 to bring a spare key and complete the tow. This dealership found my key after I completed the tow, so now… I will have to return (again) to pick my key up. • My vehicle was dropped off to INFINITI of Clarendon Hills on 06/29/21. Repairs were not started because the service center was unable to properly submit information to my insurance company. Vehicle was towed to another service center 07/23/21, which is 3.5 weeks later without any work done. In contrast, the current service center began work the next business day (ordering parts). • To make all of these mistakes right all I asked for was reimbursement for the uber. The owner Peter Korallus said I would not be reimbursed for the uber. By far, the most ridiculous service center experience I have ever had.Unfortunately, there was a misunderstanding by the staff at the towing company regarding the location of the keys to your vehicle. Our Service staff communicated clearly to the towing company where the keys to your vehicle were. We cannot speak for the towing company regarding this misunderstanding. We are disappointed to hear that this reflects negatively on us when we are not the one at fault. If you would like to speak further about your experience, feel free to call our Service department directly at (630)-468-9001 and our staff will be happy to discuss this with you. We truly value our customers opinions and thank you for bringing this to our attention. We hope that going forward we can works towards creating an exceptional business relationship with you. Thank you.
A great place to buy a new or certified infiniti
by Baughn on 04/02/2021If you're searching for a new or certified infiniti I highly recommend Lisa Krop at Infiniti of clarendon hills. She is a great person to work with and will continue to make sure you're happy even after the sell.Roy, thank you for your review! We appreciate you taking the time to let us know about your experience. We are pleased to hear that our staff was able to create an awesome experience for you. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business. We hope you enjoy your vehicle for many miles!
very happy w mini gem in lot!
by Denise Crampton on 04/01/2021Customer service on phone with Lisa Krop excellent! She got me in the door & surprised she wasn't a Sales Person.. SHE should be! No disrespect to Bill Mullarky ended up being my Sales Person: great guy on making sales transition easy😊 So… excited with my Mini Cooper S confirtable!Denise, thank you for your review! We are happy to hear that our staff was able to make your experience great from start to finish. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business! We hope you enjoy your Mini Cooper for many miles
Lisa is the best!!!!
by Brianna on 04/01/2021I can’t tell you how amazing Lisa is here at Infinity. She has the most inviting personality, that made looking for my first car such a great experience. She took the time to really get to know my needs and it was nice to see another female… face! She really brings such a good spirit to this place! Have so many nice things to say about her. All in all a beautiful and professional dealership!Brianna, thank you for your review! We appreciate your thoughtful feedback. We are so happy to hear that our staff was able to create such an awesome experience for you. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business! We hope you enjoy your vehicle for many miles!
Professional and pleasant to deal with!
by Songco on 03/07/2021The Clarendon Hills Infiniti dealer is easy to get to and has ample parking for customers. The facility was Spacious, clean and followed proper Covid19 guidelines. Our sales consultant was Andreas Korallus and he was very pleasant,… professional and patient with our endless questions and requests. He was a great person to know as well! All of the people we met at the dealership were professional and very friendly most especially Mr Peter Korallus, Bob Kauke and Jacob Lubinski. Our experience made our car buying easy - NO PRESSURE at all! It will definitely make us an Infinity Clarendon Hills customer again.Thank you for your review! We appreciate you taking the time to let us know about your experience. We are pleased to hear that our staff was friendly and professional throughout your experience. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business. We look forward to your next visit!
An amazing buying experience. Thanks Rudy!
by Yasir Khan on 02/20/2021Rudy was our guy who took care of us like nothing else. He deserved to be acknowledged. He went back and forth and facilitated the whole process for us and made it super easy. The finance gentleman was very helpful as well. All in all it… was a fun experience and since it was our first big purchase, the dealership personnel made sure that we trust them completely and did not force us into buying at all. I really appreciate their help and support in making our long time dream a reality. We thank you. Especially RUDY!!Yasir, thank you for your review! We appreciate you taking the time to let us know about your experience. We are pleased to hear that our staff was able to make your car buying experience a fun one! Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business! We hope you enjoy your vehicle for many miles!
Recently purchased a new Qx60
by Steve and Aimee on 01/30/2021updated 02/05/2021Recently purchased a new Qx60. ( Our 2nd one) Love the car & brand but Lisa Krop and Rishi Nath our sales rep were the Best!!! Made the whole experience a dream. I’ve purchased a lot of vehicles over the years & hate that Rishi didn’t… sell them all to me. Great guy, great car, great dealership, great experience. 👍🏼👍🏼👍🏼 GO SEE RISHI Signed, Happy new car ownerThank you for your review! We appreciate you taking the time to let us know about your experience. We are happy to hear that our staff was knowledgeable and helpful throughout your car buying experience. Thank you for your continued business, we appreciate you putting such trust in us. We hope you enjoy your QX60 for many miles!
4th vehicle leased from this dealership
by tjcpprhomes on 02/03/2021Just leased my 4th vehicle from this dealership. My prior sales person was no longer working there and Lisa Krop had given me a call because my lease was expiring in the next month or 2. She did a great job getting me into the vehicle I… wanted at a price that worked for me. Almost all paperwork was completed prior to me coming in to pick up the vehicle so I was in and out in less than an hour. She made the car buying experience just as it should be. Jeff Zeitler was also of great help completing the final paperwork. As long as I'm driving Infiniti, I'll always go back to this dealership.Thank you for your review! We appreciate you taking the time to let us know about your experience. We are pleased to hear that you had a quick and easy car buying experience. Thank you for your continued business, we appreciate you putting such trust in us. We hope you enjoy your new vehicle for many miles!
Lisa Krop at INFINITI of Clarendon Hills
by R Scott Browne on 12/31/2020Lisa was the person we met at this dealer. She helped make the process of buying a car a smooth transition. She was knowledgeable, helpful, kind, and understanding. This was definitely not what we experienced at other dealers. Thank you for… making this possible!Thank you for your awesome review! We appreciate you taking the time to let us know about your experience. We are happy to hear that our staff was knowledgeable and helpful throughout your car buying experience. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business! We hope you enjoy your vehicle for many miles!
Excellent customer service
by GaryB on 12/23/2020We had a great experience working with Rudy Escareno. His professionalism and customer service was top notch. His friendly demeanor was extremely welcoming and eased the stress of car buying. He was very knowledgeable in showing and… explaining the features of the vehicle. Lisa Krop and Gary Muller were very helpful with the initial online inquiry and following-up with us if we had any concerns. If it were not for Lisa's sincerity during a phone conversation and voicemails, we would not have been convinced to go to the dealership. Hats off to Lisa and Gary. Joe was very helpful during the negotiationThank you for your review! We appreciate you taking the time to let us know about your experience. We are pleased to hear that our staff was helpful and knowledgeable throughout your car buying experience. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business! We hope you enjoy your vehicle for many miles!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Arabic
- Spanish
Thank you for your kind review, MGB! We’re delighted to hear that Eddy, Joe, and Jacob provided you with a knowledgeable and efficient experience during your car purchase. At Infiniti of Clarendon Hills, we aim to make every visit seamless and enjoyable. Congratulations on your new car, and thank you for recommending us! Best, Customer Experience Manager
by Andreas Korallus on 11/20/2024