INFINITI of Clarendon Hills

• I was told my keys were lost while my car was at INFINITI of Clarendon Hills. I had to take an Uber, which costs $61.22, on 07/23/21 to bring a spare key and complete the tow. This dealership found my key after I completed the tow, so now I will have to return (again) to pick my key up. • My vehicle was dropped off to INFINITI of Clarendon Hills on 06/29/21. Repairs were not started because the service center was unable to properly submit information to my insurance company. Vehicle was towed to another service center 07/23/21, which is 3.5 weeks later without any work done. In contrast, the current service center began work the next business day (ordering parts). • To make all of these mistakes right all I asked for was reimbursement for the uber. The owner Peter Korallus said I would not be reimbursed for the uber. By far, the most ridiculous service center experience I have ever had.