McGrath Lexus of Chicago
Customer Reviews of McGrath Lexus of Chicago
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The following reviews are more than two years old. They are not included in the overall rating.
60 sales reviews
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McGrath Lexus a Class Act
by Demetrious on 02/06/2022Donte was a straight shooter which I appreciated and he was very punctual.Great service!
by Alex on 12/15/2021Buying process was smooth. Kristal C. provided fast service. Overall great experience. Plus free exterior and interior car washes. Highly recommend.Very efficient. Very accommodating.
by Richard on 11/05/2021See comments above.It's the Little Things...
by Mike on 10/20/2021No gimmicks. No surprise fees. Straightforward process. Exactly what I expect from a luxury car dealership. Would buy from here again.Conversion persuasion
by Bob Hartfield on 10/05/2021updated 10/12/2021Great. And patient good listening staff.Dealer of Choice
by GBlitz on 08/21/2021I am a long standing client of McGrath Lexus. The Sales and Service departments are excellent. Today, I purchased my 5th Lexus. The only negative is that the process and paperwork took a couple of hours on an all cash deal.Julie and Michael are Dynamic!
by Julie Hill and Michael Angello on 07/31/2021Customer service and customer satisfaction are top priorities for each of these two stars of sales! I came to the service department across the bridge and left the dealership with a 2021 Lexus NF Sport vehicle. Thank you, Julie (for… facilitating the acquisition of my third Lexus in twenty years. Thank you Michael for making the numbers work!Ideal service
by Foy Conway on 05/05/2021Top rated dealership. Bought new car from Brent Mathews. He could not have beencar more helpful. This experience represented the gold standard fordealerships.Beyond Excellent!!!!the best dealership I have ever experienced!!this deske
by Sharon Dean on 02/02/2021updated 02/08/2021This dealerships goes the extra mile to make certain a persons needs are met. I had found the perfect car for myself three times. Each time due to unavoidable circumstances I lost each one. Then I found the best one at this dealership .… Not only did I find the best vehicle it was even better. I am grateful the dealership was willing to do what it took to help me make the car mineBuying new vehicles
by Maurice Loggins on 01/29/2021My only complaint is the waiting. But every thing else was greatVery happy with McGrath
by Eric Rowlee on 01/20/2021updated 01/27/2021Gary Sowell has sold us three RX 350s over the past six years and he will be the one we will turn to when it’s time to trade again. He is very kind and helpful. Unlike other dealerships there is no pressure.Safe Experience- Highly Recommend!
by Maro on 01/25/2021I think out of all of my car shopping, what kept me coming back to look at McGrath was the overall cleanliness and safety precautions taken due to the pandemic. There was sanitizer everywhere, the cars were kept clean- everyone wore their… mask! (Crazy to think that’s still a problem, but most of the dealerships I’ve been to in two months just don’t take these precautions) It’s just nice that they’re doing that to keep their customers safe (and have our best interests at heart). It’s also a very low pressure environment- I went to look at one thing and didn’t end up buying a car until the fourth time I went to look at several different kinds of RXs. The sales staff is very patient, very helpful, and are focused on you making an informed decision over just making another sale. I will be back to purchase my next car (whenever this one breaks) :)Extremely Excellent
by Albert Reese parrillo on 01/25/2021Very knowledgeable and fairGreat dealer
by Chad Miller on 01/16/2021updated 01/22/2021Thanks McGrath Lexus, it was a great experience. Recommend Steven Harris our Salesperson, great to deal with.New 2021 RX350
by Ray on 01/13/2021updated 01/20/2021Excellent sales. Wonderful staff. They cater to all your needs. Beautiful placeAward Winning Service Dept
by Award Winning Service Dept on 01/18/2021A great, all around experience like no other. Friendly, knowledgeable, and respective of your time. These guys are great. Ask for Robert Zuniga (by name) Our whole Lexus family have been going to him for years. You wont be disappointed.… Thanks again Team Mcgrath Lexus ChicagoGreat dealer
by Chad Miller on 01/16/2021Thanks McGrath Lexus, it was a great experience. Recommend Steven Harris our Salesperson, great to deal with.Ben the great pretender
by Ben the pretender on 01/11/2021It was not the experience I expected John was my salesman Ben got involved because I found a cheaper truck at Naperville Ben said he would work with me what we spoke about was totally different when I got to finance he was a pretender . I… started to leave I thought about how nice John had been and how truthful he had been.Great experience
by Giovanni on 01/09/2021It's was perfect did most of it on the phone came in test drive and finished took a little longer because it was busy but over all greatThanks Mike Tumilty at McGrath Lexus
by Thanks Mike Tumilty at McGrath on 12/31/2020Thanks Mike Tumilty and the Team at McGrath Lexus The reason why I keep going back to McGrath Lexus in Chicago is because of the excellent customer service provided by their personnel. I only speak to Mike Tumilty when my car leases are up… and I have gone to him over several years during this process. Mike Tumilty is excellent and he truly cares about the needs of his customers. He goes up and above the call of duty every time I have sought his assistance when selecting my Lexus cars over the years. He personally makes sure that I experience nothing but convenience and I am very satisfied (Out Right Happy) when it comes to leasing a car. He takes the time to know what you are looking for and what you may not like. And he works his magic to make sure I am satisfied if leaving the showroom and/or working through the challenges facing us all during this Pandemic, he went up and above the call of duty by our going through the major part of the process by remote technology. Doug Bell is also great as he not only listens but provides great advice so that you can make an informed decision when it comes to your financing needs. They make a great team. It’s like a family and I feel confident that they are always considering my best interest at heart. You can't buy the type of service and commitment to quality and excellence that these individuals provide. Please note that I have had a number of cars from this McGrath Lexus over a couple of decades and I am blessed not to have ever had any issues with any of their cars and that has to do with which dealership that you go to when you are making such an investment. You not only invest in a car but the Team behind the car. This is the dealership and the Go-To-Team and their commitment to excellence is consistent. Ask for Mike Tumilty when looking for a Lexus. Mike Tumilty and Doug Bell represent both McGrath Lexus and Lexus Financial Well!McGrath Lexus
by Lexus SUV on 12/31/2020I recently purchased a Certified Lexus SUV and the customer service was exceptional. Treated professionally, with respect and totally pampered. McGrath Lexus has an efficient eye to detail culture down to a science. Would highly recommend.
About our dealership
When You Do The Math, You Choose McGrath!!
McGrath Lexus of Chicago stands out for its unwavering commitment to delivering an exceptional customer experience, characterized by luxury, trust, and personalized service. Located in the heart of Chicago, this dealership combines the elegance and sophistication associated with Lexus with a deep-rooted connection to the local community. Our team is passionate about ensuring every customer feels valued, whether they are purchasing their first Lexus or returning for maintenance.
With a dedicated staff of seasoned sales and service professionals, McGrath Lexus of Chicago offers a seamless car-buying journey and top-tier vehicle care. Our state-of-the-art facility includes comfortable lounges, complimentary amenities, and a transparent, customer-focused atmosphere, creating an environment where clients feel both welcome and well-informed.
What sets us apart
An indoor showroom is a tremendous asset in Chicago, Imagine walking into a climate-controlled environment, free from the harsh elements, where you can comfortably browse vehicles without worrying about snow, rain, or extreme temperatures.
At our dealership, we understand that convenience extends beyond the showroom itself, which is why we offer free parking for all our visitors. No meters!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (8)
- English
- Russian
- Polish
- Tagalog