Elgin Hyundai
Customer Reviews of Elgin Hyundai
Review type:
They made a mistake but they owned it.
by vbock on 07/15/2025I was there today because, as it turns out, the service team damaged a tire pressure sensor a few weeks ago when replacing one of my tires. So the fact that I was there at all was very annoying. But I was treated courteously, given a… reasonable expectation of how long it would take, (that time estimate was accurate) and a clear statement that the problem was due to an error by the service department. I appreciate that acceptance of accountability. The oil change and car wash was nice, too.Best Service Center Ever
by Lyle on 05/18/2024Ron was very helpful and kept me up-to-date on my vehicle.Thank you for sharing your experience with Elgin Hyundai, Lyle! We're thrilled to hear that Ron provided you with excellent service and kept you informed throughout. We appreciate your feedback and look forward to assisting you again in the future. Best, Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Recall Work Performed
by Carol on 05/15/2024Able to get an appointment when I wanted, and the car was ready when it said it would be.Thank you for choosing Elgin Hyundai, Carol! We are delighted to hear that your appointment experience met your expectations. Timely service is our commitment to you. We look forward to serving you again soon. Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
last service visit
by Judy on 05/03/2024efficiently did exactly what they said they'd doThank you so much for your glowing review, Judy! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Regards, Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Service good…sales not so much
by Tony on 04/05/2024The free service offered by Hyundai is great. The facility is new and clean. The service and sales staff are professional and courteous. Very little wiggle room when trying to negotiate a new car deal. Lost my business to Rosen because of… it. I was told loyalty was the GMs priority…that’s a joke. Shop around before buying here.Thank you for providing us with this feedback, Tony. At Elgin Hyundai, we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. I would like to speak with you about your time with us so we can work to improve our sales experience, so please contact me directly at your convenience. Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Service 5 Stars…Sales -5. Wasn’t sure if I’d be given an opportunity to express my disappointment other than this survey…never again will I purchase a car from Elgin Hyundai. They lost more business than just mine. I’ve recommended two people there who bought cars…they won’t be going back either…
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by Leonard on 03/05/2024I was greeted right away by a service rep. He took my information and showed me your very nice waiting area. My car was ready in a reasonable amount of time an was washed when it was done. Very good service.Thank you for visiting our service department and for leaving the kind words, Leonard. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Happy Customer
by Terry on 02/25/2024Professional attention to my questions and needs.Thank you for your wonderful feedback, Terry. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Outstanding Service Department
by Dora on 02/23/2024Service was outstanding. They got me in right away and didn’t have to wait long. Andy explained everything very professionally. The new location is beautiful!Thank you for providing this amazing feedback, Dora! Our team really appreciates your comments and we hope that you will visit us again soon! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Space age building
by Steve on 02/16/2024Service techs were very helpfulThank you so much for your excellent input, Steve! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Hyundai
by Maryann on 02/08/2024Courtesy, work done when promised, felt taken care of, trust in the people working there.Maryann, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Melissa
by Melissa on 02/02/2024Great customer service. Very good at talking to someone so doesnt understand automotiveMelissa, I am ecstatic to hear about your positive experience with us! I will share your feedback with my team and hope to see you again soon! Sincerely, Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Always Great Service
by Tiffany on 02/02/2024I have only been there twice so far but both times have been very smooth with great service! Andy, my service advisor, was just as great as the last time. He is super patient with me and I appreciate it greatly! I am always working while I… am waiting for my car so I'm always on the phone or in a meeting and Andy never interrupts or rushes me out. He is very pleasant and always makes sure my service needs are met.We love hearing from our customers, so thank you for taking the time to write this glowing review, Tiffany! It's wonderful to hear that our staff at Elgin Hyundai was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Regards, Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Satisfied!
by V on 01/26/2024Great customer service and quick repair.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are satisfied with the overall experience. We look forward to working with you again! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Great Service
by Banu on 01/25/2024Quick and pleasant experience. Detailed report on services doneBanu, I am ecstatic to hear about your positive experience with us! I will share your feedback with my team and hope to see you again soon! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Very Pleased
by Robert on 01/17/2024Great people great service treated respectfullyWe appreciate the kind words, Robert. We look forward to seeing you again in the future! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Great Warranty Service!
by Regina on 01/16/2024Everything was done professionally and in the time window given.Thank you for your outstanding rating about our service department, Regina. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Awesome service
by Erick on 01/05/2024The agent in the Service Department is an awesome person that explains everything in detail and make you feel like home!We love hearing from our customers, so thank you for taking the time to write this glowing review, Erick! It's wonderful to hear that our staff at Elgin Hyundai was able to provide you with an awesome service experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
GREAT DEALS AND GREAT SERVICE!
by Michael408_ on 01/05/2024Jorge always takes care of me in the service department and he handles things for me with kid gloves. My wife and have been leasing cars at this store since 2007 ever 3 years for both of us 50 % of our decision to lease at this store is… because great service department because of Jorge and good deals.We sincerely appreciate your feedback. Each employee is a valued member of the Elgin Hyundai team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Warranty work
by Jeffrey on 12/24/2023Staff is polite and informativeWe appreciate you for letting others know about your experience, Jeffrey! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Great communication
by Julie on 12/20/2023I liked the transparency, they let me know exactly what was happening with my car and how long it would take.Thank you for providing this amazing feedback, Julie! Our team really appreciates your comments and we hope that you will visit us again soon! Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Great Service Experience
by Sandra on 12/14/2023It started with the person checking me in (Bob) Truthfully I will be back because of him. He listened. He really heard me that I am struggling financially and did not pressure me at all. I had stopped coming there because I had the same… person check me in more than once and they pressured me to the point I said okay to things I could not afford. If everyone was like Bob in the Service Field and didn't try to take advantage because I'm a female the world would be better for it. I've since ran into problems and my car got towed to another dealer. It's been 2 weeks and very stressful. I have consulted Mike a couple of times and he was extremely nice and helpful.Sandra, we sincerely appreciate your feedback. Each employee is a valued member of the Elgin Hyundai team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Hyundai Tucson
Hyundai Elantra
Hyundai Palisade
Hyundai Santa Fe
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Gujarati
- Urdu
- Korean
Thank you for sharing your experience with us. I appreciate your understanding regarding the tire pressure sensor issue, and I'm glad to hear that our team treated you courteously and provided accurate time estimates. We take accountability seriously at Elgin Hyundai, and I'm pleased you felt that acknowledgment. Thank you for your feedback, and we look forward to assisting you again in the future! Tony Joson | ajoson@blautogroup.com | (847)888-8222 Ext. 12226.
by Elgin Hyundai on 07/16/2025