Elgin Hyundai
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Dealership Service Review
service Rating
They made a mistake but they owned it.
Written byon 07/15/2025
I was there today because, as it turns out, the service team damaged a tire pressure sensor a few weeks ago when replacing one of my tires. So the fact that I was there at all was very annoying. But I was treated courteously, given a reasonable expectation of how long it would take, (that time estimate was accurate) and a clear statement that the problem was due to an error by the service department. I appreciate that acceptance of accountability. The oil change and car wash was nice, too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Elgin Hyundai on 07/16/2025
Dealer Response
Thank you for sharing your experience with us. I appreciate your understanding regarding the tire pressure sensor issue, and I'm glad to hear that our team treated you courteously and provided accurate time estimates. We take accountability seriously at Elgin Hyundai, and I'm pleased you felt that acknowledgment. Thank you for your feedback, and we look forward to assisting you again in the future!
Tony Joson | ajoson@blautogroup.com | (847)888-8222 Ext. 12226.
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