Elgin Hyundai
Back to Service Reviews
Dealership Service Review
service Rating
Service good…sales not so much
Written byon 04/05/2024
The free service offered by Hyundai is great. The facility is new and clean. The service and sales staff are professional and courteous. Very little wiggle room when trying to negotiate a new car deal. Lost my business to Rosen because of it. I was told loyalty was the GMs priority…that’s a joke. Shop around before buying here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 2 comments
Sort by:
Tony H on 04/09/2024
Service 5 Stars…Sales -5. Wasn’t sure if I’d be given an opportunity to express my disappointment other than this survey…never again will I purchase a car from Elgin Hyundai. They lost more business than just mine. I’ve recommended two people there who bought cars…they won’t be going back either…
ReportElgin Hyundai on 04/09/2024
Dealer Response
Thank you for providing us with this feedback, Tony. At Elgin Hyundai, we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. I would like to speak with you about your time with us so we can work to improve our sales experience, so please contact me directly at your convenience.
Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
Report