Wickstrom Chrysler Jeep Dodge Ram
Customer Reviews of Wickstrom Chrysler Jeep Dodge Ram
Review type:
Such an amazing experience
Great experience!
by Mackenzie Smith on 02/20/2024I had a great experience with Jamie. He was very helpful with any questions that I had but was also straightforward, which you don't find to often when purchasing a vehicle. The whole process from start to finish was a breeze. David also… made the process super easy when it came to financing - he explained everything in great detail and also answered any questions that we had. I would definitely purchase another vehicle from Wickstrom, as well as, send my family and friends there!Smith, it's fantastic to know Jamie and David were able to make your shopping experience at Wickstrom Chrysler Jeep Dodge Ram a breeze. Thank you for trusting us with your business! We're here for any future vehicle needs you or your family might have! Have a great ride!
Buying a car at Wickstrom is always stress free
by Katie T on 01/29/2024This was the 2nd car I bought with Wickstrom and both times were seamless and couldn’t have asked for a better experience. Both times I worked with Eric Jensen and he remembered things from the first time I bought from him. I 100%… recommend Wickstrom and if you can, ask for Eric Jensen.Hi Katie! It's fantastic to know that you had two great experiences with us at Wickstrom Chrysler Jeep Dodge Ram. We're glad Eric was able to provide such memorable service! Thanks for recommending us and we look forward to seeing you again in the future.
Poor service
by Graham on 01/09/2024We purchased a Ford Explorer from a different dealer about 18m ago. It was a factory reconditioned vehicle which we were assured had completely resolved the issue. Wickstrom were the nearest dealer to us and when we identified an issue with… the paint we were initially pleased with the support provided. Since then, this vehicle seems to have had perpetual small quality issues (seat cover not fitted correctly, window switch covers had the silver coating peel off and other similar type issues). However, although I have had the vehicle serviced only at Wickstrom since then, I have subsequently found that one of the gas bonnet struts had a fitting broken (presumably by them as it was not broken when the car was purchased and they have been the only service centre to open the bonnet). The wing mirror has also lost its settings and has to be reset every time we get into the vehicle. More importantly, the rear camera has an intermittent fault that has affected the whole series of this vehicle and the manufacturer has taken 18m to acknowledge and now find a solution that is a recall for all similar models. I took the car into Wickstrom about a month ago and Mark booked a service call but did not provide any clarification on what they proposed to do or cost. As such, my wife took our car into the dealership today and was treated like an idiot as well as charged $189 for a diagnostic checkup for a known problem that has been a problem well before our warranty period passed. I wish to warn other owners that if you happen to purchase a dud vehicle, then Wickstrom will use the opportunity to charge you at every opportunity and let you know after they do the work rather than give you the option. Rather unsurprisingly, the wing mirror issue is now worse since they ran their diagnostics than before they did (it now happens with all the seat positions rather than just the one that was previously affected!) I for one will never use them again!!Relaxed car buying process
by DR23 on 12/30/2023Don DiPaulo was a huge help in my car shopping experience. I am very please with my new Jeep Grand Cherokee and I highly recommend Don to help. I honestly do not like the car buying process but Wickstrom and Don DiPaulo were never pushy and… treated me with honesty and respect. Highly recommend!! This is my 2nd experience with Wickstrom and Don and I am just as happy with my experience as the first time.We're glad to know that Don was able to assist you in your car shopping journey at Wickstrom Chrysler Jeep Dodge Ram. Thank you for trusting us with your business! We appreciate your recommendation, and we look forward to serving you again! Enjoy the new Jeep Grand Cherokee!
I highly recommend Wickstrom Cars, especially Jared
by Denis Kozlov on 12/08/2023Roughly a year ago, I turned to Wickstrom Cars Dealership for my car purchase, and I couldn't be happier with my decision. The highlight of my experience was the exceptional service provided by Jared. His assistance didn't stop at the sale,… though. Since my purchase, Jared has consistently been available to address any questions I've had, offering his valuable advice and opinions, irrespective of whether it leads to another sale. I highly recommend Wickstrom Cars, especially Jared, for anyone looking for outstanding service.Denis, it's great to know that Jared and our team at Wickstrom Chrysler Jeep Dodge Ram have been there for you consistently since your purchase. We appreciate the recommendation!
Jeep Purchased
by John G on 12/01/2023Outstanding Experience!!! No pressure and treated with great respect. I highly recommend this dealership and ask for Keith Miller. Thanks so much Keith for taking the time to answer all our questions. My wife is very happy with her… purchase.Thank you for the review, John! Keith & the team are thrilled to hear you're wife is enjoying her purchase and hope to see you again next time here at Wickstrom Chrysler Jeep Dodge Ram!
My go-to Salesperson
by Holly H on 11/28/2023I had another great experience at Wickstrom. The salesperson Jared Nelson was fantastic to work with, very polite and straight forward. The deal was way better than any of other places I've been to. The finance specialist Denise Serrano was… also great to work with and the buying process was super smooth. This will be my go-to dealer for years to come. Highly recommend!Holly, we're so glad to know that Jared and Denise made your experience at Wickstrom Chrysler Jeep Dodge Ram a fantastic one. We appreciate the high recommendation and look forward to serving you for many years!
Jamie does it again!
by Greg on 11/25/2023Our 2nd Jeep vehicle purchased at Wickstrom Jeep. Jamie Weinberg is a pleasure to work with. Thanks to both Janie and their highly service team. Season's Greetings!Greg, we're so glad to know Jamie & the team continue to earn your support! Enjoy your new Jeep and we'll see you next time here at Wickstrom Chrysler Jeep Dodge Ram!
best dealer experience
by Richard on 11/06/2023This was the best dealership experience I have had. I have bought many new cars over the 50 years I have been driving. Eric Jensen was great, very informative and absolutley no pressure. I was able to take the car home for a couple days to… check it out. I will most definetly buy another new car from Eric at Wickstrom in Barrington.Hi Richard! We're delighted to know that you had a great experience with Eric at Wickstrom Chrysler Jeep Dodge Ram. We appreciate your kind words and look forward to assisting you again!
5 Star Sales Service
by Mia on 10/13/2023I have been in five star customer service with extensive Forbes training for over 20 years. I have to say that Jamie WOW’d me from the time I expressed interest over the internet up until I walked away with my brand new vehicle. The… experience was impeccable and I am still in awe of the service I received. And can you believe I only spent a little over an hour at the dealership. You guys are amazing. If you you’re shopping for a car, go see Jamie if you’re lucky enough you’ll be able to let Denise do your paperwork. Thank you so much!Mia, we're thrilled to hear that Jamie and Denise provided you with such an exceptional experience here at Wickstrom Chrysler Jeep Dodge Ram. It's great to see our team recognized for their hard work! Enjoy your new vehicle and please don't hesitate to reach out if we can be of service again in the future!
Car shopping made easy!
by C Boullion on 09/29/2023We recently visited Wickstrom Auto group in Barrington, looking for a minivan. Our Salesperson, Jamie Weinberg, was great! He listened to us describe what we were looking for and found us the exact vehicle for our needs. No high pressure… sales or car sale pricing games! Thank you!We're so glad to know that Jamie was able to help you find the perfect minivan at Wickstrom Chrysler Jeep Dodge Ram. We strive for a pressure-free and transparent car buying experience, so it's great to see we hit the mark with your visit! Safe travels in your new vehicle!
Jeep Gladiator purchase
by Steve K on 09/29/2023This dealership is excellent. Andrew Nichols and the rest of the staff at Wickstrom are also excellent. I highly recommend them. This was one of the smoothest transactions I have ever had.Steve, we're delighted to know that Andrew and the rest of our team at Wickstrom Chrysler Jeep Dodge Ram provided you with an excellent experience. We appreciate your recommendation!
Fantastic buying experience
by D Ramsdale on 09/29/2023If youd like to be treated with utmost consideration and respect, and feel a genuine desire to conclude a deal at terms youre happy with, then Wickstrom in Barrington is where you should go. Our contact there, Don DiPaulo is a great… listener, and we didnt have to explain multiple times what we were looking for. He got it, and worked for us to make it happen. The process was friendly, quick, and uncomplicated, and the outcome was great. We feel we made a great choice.We're delighted to know that you had a positive experience with Don DiPaulo and our team at Wickstrom Chrysler Jeep Dodge Ram. We always aim for efficient, friendly service and it's great to see we hit the mark! Enjoy your new vehicle!
Jeep shopping made easy with Jamie Weinberg @ Wickstrom
by MK on 09/27/2023We just received our 2024 Jeep Sahara 4xe. This is our first purchase of a Wrangler and safety was important to us with a new driver in the family. Jamie Weinberg was great to work with as when we began exploring options, we really had no… idea what model would fit our needs the best. Jamie quickly helped to eliminate the one I thought I wanted to go with and steered us toward one that would actually make us happy and more comfortable on a daily basis. We initially considered used but then he informed me of the safety overall Jeep did on the Wranglers and we could not pass these changes up; we ended up ordering a 2024. We are so happy with our purchase. Jamie made the purchase easy, something that was important to my husband as he doesn't enjoy sitting at dealerships going back and forth on all the options. The entire process took less than 30 minutes and we were out the door with our new vehicle. It's been a pleasure doing business with Wickstrom and I highly recommend working with Jamie who will give honest advice and guide you toward what will truly make you the happiest and be the best decision for yourself or your family.Hi MK! We're delighted to know Jamie was able to guide you towards the perfect Jeep Sahara 4xe for your family's needs at Wickstrom Chrysler Jeep Dodge Ram. We appreciate your recommendation and are glad that the process was efficient and enjoyable for you. Enjoy driving in your new vehicle!
MY JEEP NO. 13
by BBCRUISER on 08/21/2023Just took delivery of my new 2024 jeep rubicon x. what a great improvement over previous years.! The great team at wickstrom, from sales, finance, car prep, and parts service helped to make this an excellent experience. The sale pro jared… nelson orchestrated the process and helped his team members to provide a 10+ experience rating. Jared and wickstrom dealership is a top notch go-to, on the ball outfit!We're delighted to know you had a 10+ experience with our team at Wickstrom Chrysler Jeep Dodge Ram, especially Jared! We hope you enjoy every mile in your new 2024 Jeep Rubicon X. Thanks for the stellar review and happy driving!
Caring salesmen who work with you not for themselves
by Jarold Boullion on 08/20/2023Very professional and interested in more than just making the biggest saleJarold, thank you so much for the kind feedback about your recent experience with our Wickstrom Chrysler Jeep Dodge Ram team! We appreciate your business and hope we have the privilege of working with you again in the future!
Total VIP Experience
by Molly D on 07/26/2023Working with Wickstrom Auto Group was a great experience and Eric Jensen really made it wonderful all around. We told Eric the car we were looking for and our price range and in a pretty short period of time he was calling to let us know he… had what we were looking for!! Then when we mentioned that our schedules were packed that particular week, he drove the car to us to see and test drive, total VIP experience! We were able to make a decision right away and within a couple of days we were driving home in our new car which wouldn’t have been possible without Eric’s help. I would highly recommend Eric Jensen and Wickstrom Auto Group to anyone who’s looking for a painless and VIP experience when buying their next car.Hey Molly, thank you for your kind feedback and recommendation! We're delighted to know that Eric and our team at Wickstrom Chrysler Jeep Dodge Ram were able to provide you with a great car-buying experience. Enjoy your new ride and we'll see you next time!
Eric was great and we now have a New Jeep!!
by BDuke on 07/26/2023Eric Jensen from Wickstrom Jeep in Barrington was the Absolute best at helping us right away from the get go. We approached him a few months ago back in May and @ the time the jeep’s he had didn’t fit our budget criteria, but he kept… working @ it and he even drove the Jeep to our house last week to test drive and as of this Monday we have a Brand New Jeep currently in our driveway. Eric and Nick his finance manager were absolutely Superb to work with and would highly recommend them to anybody.. ThanksThank you for the 5-star rating! We're delighted to hear that Eric and Nick went above and beyond in helping you find the perfect Jeep within your budget at Wickstrom Chrysler Jeep Dodge Ram. We appreciate your recommendation. Enjoy cruising around on your new ride!
Thanks Erik!!!!!!
by Chris on 07/05/2023I recently purchased a Jeep from here and let me tell you this dealer is great and so are the people who work there. My salesperson was Erik. He is so kind friendly and knowledgeable about the vehicles. He helped me find the car I was… looking for. I’m so happy I came here and I will return here when I purchase my next car. I would highly recommend this dealer to anyone.Hi Chris! Thank you for choosing Wickstrom Chrysler Jeep Dodge Ram and for taking the time to leave us such a positive review. We're glad Erik could assist you in finding the perfect car, and we look forward to serving you again in the future. Drive safely, and have a great day!
Great Experience
by SLarkey on 06/29/2023We had originally reached out online to Wickstrom Jeep and was quickly connected with Jared Nelson. His demeanor was great…patient and accommodating throughout the entire process. High recommendations to him and the entire team there.Thank you for the kind words! We're glad that Jared and our team provided you with a great experience. We appreciate your recommendation and hope to see you again! - Wickstrom Chrysler Jeep Dodge Ram
Great buying experience
by Melinda Busse on 06/29/2023Keith Miller made the buying experience so easy and seamless for us! We saw the car on Thursday and owned it on Friday!! Keith answered all of our questions and took the time to show my husband and I how to access and set up all the… features the car had to offer. We would highly recommend Keith and Wickstrom!Melinda, thank you for the kind words! We're so glad to hear that Keith made your car buying experience a breeze. Enjoy your new ride and don't hesitate to reach out if you need anything in the future. Have a great day!
Ford F-150
Jeep Grand Cherokee
Ford Escape
Don, we're delighted to hear that your car purchase experience was smooth and stress-free at Wickstrom Chrysler Jeep Dodge Ram! Thank you for the recommendation, and enjoy your new ride!
by Wickstrom Chrysler Jeep Dodge Ram on 06/02/2025