Customer Reviews of Napleton's Valley Hyundai
Review type:
Happy in my new Hyundai
STAY AWAY FROM DEB CAMPBELL & JASON AT THIS PLACE
by Kaushik Vaghasiya on 09/20/2021STAY AWAY FROM DEB CAMPBELL & JASON AT THIS PLACE Pathetic customer service. Here is my experience: Me and my friend went here to buy Hyundai Elantra SEL. Salesperson Abbas was nice to talk with but the manager JASON was very very rude.… He made fun of us in very arrogant manner. We added review on Google with our negative experience, and Abbas called us again to come and visit and make things right. ABBAS with NICK offered good price for lease to make things right and asked us to remove the review. After finalizing everything, went to financing manager DEB CAMPBELL - she asked for extra 380USD for license plates, which was already part of lease amount invoice. After clarifying that I was able to get the agreed upon price. I leased the car and after a day they called me back and told as per your residency status you are not eligible for lease and rather buy the car - Understandable, but finance manager DEB CAMPBELL without even asking if I want to finance through them ran my SSN for finance that added 6 HARD INQUIRIES to my account and that too with added 2k on car price. When asked why inquiries were made, answer was I already gave them permission last time to run credit on me when I leased the vehicle. Does it mean they can run credit whenever they want? So I left with no car and bad credit at the end. I am going to take this matter to credit union and see how it goes. Please please stay away from this store.Best Dealership Ever!
by Rhonda Y. on 09/20/2021I couldn’t have dreamed of a better experience. I walked into Napleton’s Valley Hyundai frustrated and overwhelmed, after having a bad experience with another dealership. The staff at Napleton was extremely pleasant, knowledgeable, and… genuinely wanted to see me in my dream car. To say they went above and beyond would be an understatement. My dedicated sales consultant was Spencer Caudill. Spencer was knowledgeable, fun loving and dedicated to putting me in my vehicle. He didn’t make me feel like just another customer, or that I was being sold to. I felt like I was with a long-time friend, who happened to sale cars for a living. The sales manager Faris Ihmeidan was one of the most kind, caring people I’ve ever met. He was extremely patient, understanding and had a calming energy. I immediately felt that I was in good hands with him and his team. Faris, Spencer and their sales manager Brian Anderson stayed well after closing, to ensure I drove off their lot a very happy customer! I was trading a very recently purchased vehicle, so we had some issues with the title. This caused me to have to return for a second day. The manager Brian, made sure to help me personally, so I was able to be home in time to catch the US Open Tennis final. He even knew who was playing and we briefly discussed the history being made. Because it was a 2day process, a Customer retention specialist Kiayana (sp) also checked in our my process before I left for the day. I can tell you, I will NOT purchase a car from any other dealership, as long as these wonderful people are on staff at Napleton’s! I have since been trying to figure out the best way to send a thank you lunch or small gift to the staff who assisted me. There are no words to express how happy I am to have walked into their showroom. Kudos to the Executive Management team for their hiring, training and being an example of excellent service for staff to follow!Hi Rhonda, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sale Service
by svarela on 09/17/2021Said the sale guy was super friendly and knowledgeable, they were able to work with our budget and we left very happy driving a 2022 PalisadeHello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
New purchase
by Nailman on 08/29/2021A bit high pressure. Once they had a deal they were in no hurry to finish the paperwork. We waited over an hour to get into the finance office. They did not appear to care how long we had to wait. I have found this is the case with most car… dealers.Great experience
by Jwhite589 on 08/27/2021Hannah provided a overall great experience. The best experience I had buying a car. She was more persistent on making me happy with my purchase rather than trying to push a sell. 5 stars to herHi, we're glad to hear Hannah took such great care of you! We hope we can continue to be of service to you down the road! Take care!
2018 Hyundai Tucson
by Kbarlow on 08/24/2021Joe Williams was awesome! He helped me get an amazing deal, and the exact car I wanted! Would recommend him to anyone looking for a new or used vehicle!Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Valley Hyundai so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Sales review
by Rwnbw133 on 08/20/2021Good experience but might work on ways to shorten the time it takesHi, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.
New customer
by New customer on 08/18/2021We had a very good experience with sales representative Joe Williams at Napleton Valley. He was very nice professional and knowledgeable in answering our questions without the usual sells pressure.Thank you so much for sharing your recent experience with us and for the shout-out to Joe Williams! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Sales associate was Stephanie Long
by Mark kasp on 08/10/2021Stephanie provided excellent service and was very friendly, which made the entire leasing process efficient and enjoyable. I would highly recommend her when leasing or purchasing a vehicle.Hello Mark, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. Have a great day.
Great experience
by Brooks88 on 06/24/2021I had a great experience at this dealership. Gilber especially went above and beyond in making sure I got the car wanted. Will highly recommend.Hi, we're so glad that we were able to go above and beyond your expectations! Thanks for the recommendation, and have an amazing day!
My worst car buying experience ever
by Unhappy Customer on 06/21/2021I knew car dealers could be deceitful but was not prepared for what I encountered. My previous car buying experience had been totally focused on customer satisfaction but this experience was focused on deception to maximize a single sale in… any manner possible without regard for customer satisfaction. I requested to be shown the least expensive option for a desired set of features and later discovered I was shown the most expensive. I was told the specific car I had researched had been sold and now wonder if that was true after all the other deception I experienced. There were additions to the vehicle that most people would not choose and the dealer refused to remove. After a long wait for finance, I was not even provided with required paperwork and had to return. I wouldn't trust this dealership with anything in the future.Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (630) 851-2500 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Friendly sales department
by c.clark325 on 05/25/2021Dealer was very attentive and responded quickly to my inquiry. Was met promptly by Joe Williams and car was ready for test drive. He worked hard to make the deal happen and in the end I got a great deal! Thanks Joe! I will be back for my… next car.Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Joe Williams is the best sales rep EVER!!
by Cyndieb on 03/21/2021The Very Best experience EVER purchasing a car. My sales representative JOE WILLIAMS is the best. He was professional, kind, honest, patient and the list goes on! 10,000 stars would not be enough to award him! Thank you JOE WILLIAMS for… restore my faith in the whole car buying experience! y'allCyndie, we appreciate you choosing Napleton's Valley Hyundai! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Amazing Experience
by Krazzytell on 03/06/2021I just purchased a brand new 2021 vehicle! Joe Williams was amazing throughout this process!!! I’ve never had such a stress free car buying experience until I worked with Joe Williams. He was detailed, helpful and very experienced. I highly… recommend Joe Williams!!Congratulations on your new car! It is great to hear Joe was knowledgeable and pleasant to work with. We hope to see you again!
Trade in
by ccavery on 02/01/2021updated 02/08/2021Went in for routine maintenance on my current 2020 Tucson limited and walked out with a brand new 2021 Tucson ultimate all thanks to the amazing work of my sales consultant Joe Williams and the general manger Al! I wasn’t in the market… for a new vehicle but I couldn’t pass an opportunity to upgrade my current one at the unbeatable rate Joe was able to offer me. He was able to get me into the Vehicle I had truly been wanting for years for a very reasonable price. Joe went above and beyond to make sure I didn’t leave that dealership until I was fully satisfied. He was very patient, persistent, personable, and most importantly professional! With Joe’s efforts and the assistance of Al together they were able to make my dream of owning a Tucson ultimate a reality. Words truly cannot express my gratitude. To say that I love being a member of the Napletons valley hyundai family would be an understatement . I have been with Napletons for years and they are exceptional, with every experience being better than the last. As a customer I am always made to feel top priority. They build rapport with you, they make sure to consistently provide you with complimentary refreshments and snacks while you wait, and they go out of their way to accommodate you. For example, there was a major snow storm headed our way and they sped the process along to ensure my safe travels home. And Joe even offered to unload/transfer my vehicle belongings INDOORS bringing both vehicles inside the dealer just so that I wouldn’t have to be out in the snow and he helped me gather my things! Thanks to Napletons valley hyundai myself and my family all are proud owners of new hyundai suvs/sedans. Napletons is certainly the #1 hyundai dealer in the Midwest for a reason they are unmatched hands down! Thanks so much Joe and Al for everything and as always I look forward to my next visit!! :)Thank you so much for your positive comments about Napleton's Valley Hyundai! If you have any further questions, please give us a call. We're always happy to help!
Cesar Martinez, Sales Consultant
by LauraR11 on 02/06/2021Cesar was great to work with on our recent car purchase. He was very knowledgeable and took the time to explain everything clearly. He was honest and fair, and did all that he could to make it a good experience for us.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Valley Hyundai and we hope to see you again! Have a fantastic day!
New Car Buying Experience
by msdedrabirts on 01/16/2021I had a pleasant and wonderful experience when buying my latest car. Joe Williams was my excellent and professional, courteous and friendly Sales Agent. I would gladly tell my friends and family to go for this kind of experience.In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!
Great Sales
by abc1231 on 01/12/2021Stephanie did a wonderful job throughout the whole process including follow-ups well after I bought a car.We appreciate your positive review about your experience with us! We hope you continue to choose us for all your automotive needs! Take care!
2021 Hyundai Palisade Limited
by Scott B on 12/29/2020We went there looking at the Palisade Limited and had the wonderful pleasure of working with Stephanie Long. She was professional and knowledgeable and a pleasure to work with. She is a ‘No Pressure’ sales professional and expedited our… purchase quickly and painlessly. If you’re looking for a Hyundai stop by Napleton and ask for Stephanie.Scott, we appreciate you choosing Napleton's Valley Hyundai! We are happy Stephanie was able to help you out! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Used car
by Grego_414 on 12/20/2020updated 12/28/2020Joe Williams at Napleton’s valley Hyundai just made my Christmas very special with a new car. He has excellent customer service if your looking for a new car I would definitely recommend him.Congratulations on your new car! It is great to hear Jos was knowledgeable and pleasant to work with. We hope to see you again! Safe travels!
Joe Williams is the best sales consultant
by JawanRoberso on 12/20/2020updated 12/28/2020If you’re going to purchase a vehicle I suggest you request for Joe Williams! He’s the best car sales consultant Napleton Valley Hyundai has! He saved me money and gave me a deal I’m leaving with my vehicle the exact same day! He’s the bestWe understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. We are happy Joe was able to help you out! Thank you again for choosing Napleton's Valley Hyundai and we hope to see you again!
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Slovak
- Arabic
- Polish
Hi Christopher, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks for the recommendation, and have an amazing day!
by Serenity Gibson on 08/09/2025