Napleton's Valley Hyundai

I couldn’t have dreamed of a better experience. I walked into Napleton’s Valley Hyundai frustrated and overwhelmed, after having a bad experience with another dealership. The staff at Napleton was extremely pleasant, knowledgeable, and genuinely wanted to see me in my dream car. To say they went above and beyond would be an understatement. My dedicated sales consultant was Spencer Caudill. Spencer was knowledgeable, fun loving and dedicated to putting me in my vehicle. He didn’t make me feel like just another customer, or that I was being sold to. I felt like I was with a long-time friend, who happened to sale cars for a living. The sales manager Faris Ihmeidan was one of the most kind, caring people I’ve ever met. He was extremely patient, understanding and had a calming energy. I immediately felt that I was in good hands with him and his team. Faris, Spencer and their sales manager Brian Anderson stayed well after closing, to ensure I drove off their lot a very happy customer! I was trading a very recently purchased vehicle, so we had some issues with the title. This caused me to have to return for a second day. The manager Brian, made sure to help me personally, so I was able to be home in time to catch the US Open Tennis final. He even knew who was playing and we briefly discussed the history being made. Because it was a 2day process, a Customer retention specialist Kiayana (sp) also checked in our my process before I left for the day. I can tell you, I will NOT purchase a car from any other dealership, as long as these wonderful people are on staff at Napleton’s! I have since been trying to figure out the best way to send a thank you lunch or small gift to the staff who assisted me. There are no words to express how happy I am to have walked into their showroom. Kudos to the Executive Management team for their hiring, training and being an example of excellent service for staff to follow!