Customer Reviews of Napleton's Arlington Heights Chrysler Jeep Dodge Ram
Review type:
Flawless Deal!!!
by MommiesMonster on 11/28/2018Experience was best ever in 24 years of buying cars. From product showing to price negotiation. Found time with Delivery Manager helpful and definitely worth the time. Finance Manager was informative and very educational. I guess they… say..... #BAMBABY here!Great sales seevice
by IvanPloskk on 10/24/2018Joe Joey RJ and the whole crew did a great job helping me find the perfect Ram for my business. Very thankful and super happy! Thanks guys!Ivan, thank you for your kind words and this wonderful review! Roger Clegg Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
simple perfection
by FarmerJim on 09/20/2018I loved the place. I came back here just to buy the car. Staff was friendly and everyone was helpful. Thanks guys!Thank you so much for sharing your recent experience with us, Farmerjim! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Very honest
by outlawtorn714 on 09/18/2018Joe was very courteous and friendly. I wish he would have appraised my trade higher but... IF I drive out of here in a car he will have done an excellent job!Outlawtorn714, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Great service from start to finish.
by Wrangler2018 on 08/31/2018Napletons entire team from the sales associate, Mason, to their finance team,Bill and Mark, went above and beyond to ensure I was happy with my purchase. Even after the transaction was complete they were available and responsive to… questions. I was a first time customer turned into a lifetime customer!Unique
by Styles1 on 08/01/2018One of the only places to get a one of a kind customized lifted vehicle. See Robert here at Napleton for an easy stress free car buying experienceAwesome
by Jeepsjeeps2018 on 07/28/2018Thank you David Urrutia for an amazing deal and getting us in and out as fast as you didJeepsjeeps2018, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Amazing Service at Napelton in Arlington Heights
by Cflannig on 07/19/2018Mason Schweinzger and Mario Gentry were a great team that made purchasing my vehicle enjoyable! Great job, guys!We're glad to hear our Staff took such great care of you, Cflannig! We hope we can continue to be of service to you down the road! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Good pricing, no haggling!
by mknapp7 on 07/17/2018We unexpectedly had to get a ânewâ used car. We only pay cash and had not saved up a lot since our other car was totaled earlier in the year. We looked around on the internet to find decent cars (according to Consumerâs Reports) that… were in our price range. We found a Hyundai at Napletonâs Jeep. We went, test drove it, and liked it. We asked our sales person if we could have a quick "out the door price" since this car was near the top of the cash we had. She went to Adam Grubbs, the general sales manager. We got the internet price (under fair asking price according to True Car.com and Kelly Blue book), plus tax, title, license. Thatâs it. None of the nonsense fees. Thank you!Mknapp7, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Napelton Jeep/ David Urrutia
by todom33 on 07/17/2018Stopped in at the Naptelton Jeep Dodge looking for a new Jeep Grand Cherokee and was helped by David. Great guy went over the specs and models of the vehicle I was interested in. Explained in great detail during test drive all the features… of the vehicle I was unfamiliar with. David and Mario helped get the car to the price I needed. Would reccomend these guys 10/10We're glad to hear our Staff took such great care of you, Todom33! We hope we can continue to be of service to you down the road! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Great experience with Jason Ebbole!
by jp191919 on 07/13/2018I never had a better experience in my life buying a car. Thanks, Jason and Napletons!We're glad to hear our Staff took such great care of you, Jp191919! We hope we can continue to be of service to you down the road! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Two trucks
by John1970 on 07/11/2018I want to say how happy I am with the purchase of my two new vehicles I bought at Napleton. David Urrutia was a huge help and listened to all of our needs. Thank you again for everything youve done for us.Congratulations on your new car, John1970! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Thanks Chris A
by Kelseyb on 07/11/2018Thanks Chris Alverson for helping me get a good deal on the Jeep I wanted. I walked out of the dealership feeling really good about my purchase. Thanks again.Thank you so much for sharing your recent experience with us, Kelseyb! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Jeep Wrangler
by Manthp19 on 06/14/2018I want to thank David Urrutia for our great deal on a new wrangler. He helped us get an amazing price rate and overall deal.Congratulations on your new car, Manthp19! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Super good service all around
by Timpat13 on 06/12/2018I want to thank Jason E, Ray, David U, and everyone else on the team for getting me into my new car.Congratulations on your new car, Timpat13! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Used car sale ( Rep Jerry Lopata)
by Jaywill33 on 05/22/2018Had a great experience here at the dealer. Jerry Lopata went above and beyond on getting me out of the car I was in and putting me in the truck I always wanted. I was treated with respect and they took care of me.Thank you so much Jerry for… all the work you did.five stars
by trinisM on 05/15/2018I am a chrysler man and i have been all my life. buying a car is never an easy process for me but the guys here at napleton changed that for me. im am super pleased with my new jeep and jeep dealer.Bam Baby!!!Best Dealership in the Midwest!!
by Lifted_Gal on 05/10/2018Came in for a used Wrangler lifted. Got an amazing deal on it. Mason was a wonderful salesman and Adam got us a Bam Baby deal!! Very happy. Would recommend this dealership to anyone and everyone.Sales
by Tinaw123 on 05/10/2018Bought my Jeep today from David U and Lisa best experience ever hands down and free matience for a year"These guys are just dishonest"
by TRCrighton on 01/10/2018We were brought into the dealership based upon an advertised price. $24,900 for a 2018 Jeep Grand Cherokee Larado. Our salesman told us we were entitled to an additional $500 military discount. 3 hours later we had an out the door price of… $26,700. We were then sent to the delivery manager who after 1 more hour sold us $1500 of additional warranties. New out the door price $28,200. We were going to put $3000 down and use our own financing. They offered to see if they could get us a better rate. 1 hour with the Finance manager and we had a better rate. When we got ready to sign the final paper work we noticed that the total cost had gone up to $31,500. $3000 down financing $28,500. When we protested the Sales Manager came in and told us that he couldnt honor the earlier price that our salesman must have misunderstood. 2 more hours of back and forth. They could never get back to the original advertised price weleft without buying a car. There is no doubt in my mind that this is how they operate hoping that you will not check the final pricing after several hours of foot dragging and delays.Trcrighton, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us . Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Stay away from this dealership!
by PacificaHybrid on 10/14/2017I was looking for a specific vehicle and saw it advertised for a significant discount on the internet. I contacted the dealership and talked to a sales representative in the evening to ensure the car is actually at the dealership and the… discount offered is real. i was assured it's all legitimate. We scheduled an appointment for the next morning. Because I live 45 min. away, I called before heading out to the dealer to make sure the vehicle was there and that there are no surprises. I should have known better... after arriving to the dealer it quickly turned out the vehicle "was sold late last night". And the system takes a long time to update so that's why the person I spoke to in the morning didn't know about this. This vehicle is still advertised to lure buyers in as the dealership "happens to have" a 2017 model which they desperately want to sell. The famous "bait and switch" is live and well at Napleton in Arlington Heights and no lie is too blatant. Just get the customer in at any cost and tell him anything he/she wants to hear! Stay away from this nest of [non-permissible content removed]!!Pacificahybrid, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM, we care about you and want to do all we can to earn your business. Stop by anytime at 1155 W. Dundee Road, Arlington Heights, IL 60004 or give us a call at 888-844-4951 if you have any questions, concerns, or comments. From everyone at our Arlington Heights, IL new and used car dealership, we look forward to leaving you the most satisfied auto customer possible!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Bosnian
- Serbian
- Spanish
Yes we do.. Bam Baby!!!! , we're so glad that we were able to go above and beyond your expectations! Thank you for the great review! Roger Clegg Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
by friendly_chevy on 11/30/2018