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Napleton's Arlington Heights Chrysler Jeep Dodge Ram


1155 Dundee Rd, Arlington Heights, IL 60004 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Stay away from this dealership!
Written by PacificaHybrid on 10/14/2017

I was looking for a specific vehicle and saw it advertised for a significant discount on the internet. I contacted the dealership and talked to a sales representative in the evening to ensure the car is actually at the dealership and the discount offered is real. i was assured it's all legitimate. We scheduled an appointment for the next morning. Because I live 45 min. away, I called before heading out to the dealer to make sure the vehicle was there and that there are no surprises. I should have known better... after arriving to the dealer it quickly turned out the vehicle "was sold late last night". And the system takes a long time to update so that's why the person I spoke to in the morning didn't know about this. This vehicle is still advertised to lure buyers in as the dealership "happens to have" a 2017 model which they desperately want to sell. The famous "bait and switch" is live and well at Napleton in Arlington Heights and no lie is too blatant. Just get the customer in at any cost and tell him anything he/she wants to hear! Stay away from this nest of [non-permissible content removed]!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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napleton_group on 10/17/2017
Dealer Response
Pacificahybrid, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
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