Customer Reviews of Napleton's Arlington Heights Chrysler Jeep Dodge Ram
Review type:
I wast treated like a customer should be.
by Tom on 08/22/2019Salesperson Christopher Schei was assigned to me when I arrived at the dealership for the purpose of checking out a specific Dodge Journey in this dealer's inventory which I had researched prior to going to this dealer. I told Chris right… away what my expectations were as far as being provided with true complete pricing upfront, which incorporated only those rebates for which I was eligible, plus any and all other fees that would be included in an out-the-door price. I found Chris to be an honest cordial person (he calls himself the "shy guy" which is a play on his last name) to deal with. I have not purchased a new vehicle yet, but if I opt to make a purchase from this dealership, I will definitely insist on working with Chris again at that time.100% Transperancy
by Manuel on 08/20/2019This dealership is hands down the best in the area. This is my third time at the dealership and all three times I've walked out feeling like I got the exact deal I wanted. Ryan, one of the workers here, did everything in his power to help,… listen and was patient until I was ready and comfortable to make a deal I was comfortable and kept me updated with current sales on cars. Dealership is big and has plenty to offer customers but pay all the detail to the customer and never hid anything throughout the process.Thank you so much for sharing your recent experience with us, Manuel! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Great Experience
by Will on 08/20/2019Ryan was very helpful in the buying process and really walked me through it and help make everyone involved happy.Congratulations on your new car, Will! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Great experience!!
by James on 08/17/2019Steven was great to work with from start to end! He did a great job showing us all the ins and outs of the car and the special features as well. During the negotiation, he and the whole team were upfront and made the experience run… smoothly! We would definitely buy from here again!Thank you so much for sharing your recent experience with us, James! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
DON’T DEAL WITH JOE
by Ralph on 08/09/2019updated 08/16/2019Terrible sales service. The so called Sales Manager Joe, was highly disrespectful, and very rude. If this dealership ever wants to make money, they will look into “Joe the Sales Managers” sales process. Never seen a worse/disrespectful… salesman. Don’t do a deal with him.Hi Ralph, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 797-4952 and we will do our best to make this better. Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
chevy cruse
by stephensmith on 08/13/2019My first purchase with Napelton's was FANTASTIC!! The sales staff and finance guys were AWESOME!! very happy with my purchase and recommend them to anyone needing a new or used car!!!Hello Stephen, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Good Experience
by Deep on 08/06/2019Really convenient process, Klaudia was really helpful. She took the effort to find out everything I asked for even she did not have it on the top of her mind.Hello, thank you for taking the time to let us know about your experience with Klaudia! We hope you continue to choose us for all your automotive needs! Take care! Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Naser Salem
by FRC_JK on 06/04/2019I (17 years old) went in today with my 15 year old sister. We were just looking at the cars and it was clear that we were not there to buy them. Even tough we were not buying cars, Naser came up to us, extremely friendly, to ask if we… needed any help. He stayed with us for almost 30 minutes answering our questions and showing us the cars. Other dealerships would have seen that we were not there to buy cars and they would have not helped us out, it happened last week at Honda. All and all a very kind and knowledgeable man who did his job very well. Thank you Naser.Frc_jk, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Happy customer thanks Chris Powell
by ChrisT on 05/31/2019I looked online for a jeep and zeroed in on Napleton because of the custom trucks. I came by a few times to look at the custom jeeps in person. When I felt ready I came in and met Chris. He was a good listener , friendly and knew quickly… what I might be interested in. We test drove a few vehicles and settled on the Jeep Rubicon. I couldn't stay because of a previosus commitment but made a follow up appointment. From then Chris was 'Johnny on the spot' when it came to answering my questions via, phone, text. During the negotiation process he was always asking where I needed to be and helped to get me there. He's a good guy and always made me feel comfortable and I trusted he would get me the car and deal I needed. Definitely would recommend anyone to work with him directly.We're glad to hear our Staff took such great care of you, Christ! We hope we can continue to be of service to you down the road! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Thanks for all your help Jared and George
by Matt on 05/21/2019Got me a great deal on a used srt second car I’ve purchased from Napleton! And will be back for my nextWe're glad to hear our Staff took such great care of you, Matt! We hope we can continue to be of service to you down the road! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Grand Cherokee
by Rino on 05/20/2019Domenic was sooo amazing me find myself an amazing deal on an even better car.Congratulations on your new car, Rino! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Jeep
by Brent on 05/14/2019updated 05/20/2019Stayed in contact with Joe and Domenic for last month and they never gave up and helped me get my dream JeepThank you so much for sharing your recent experience with us, Brent! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Best salesman at Napleton!
by Joe on 05/11/2019I was referred to Jared at Napleton when shopping for a new Jeep and he made it extremely easy to purchase a new car. Would refer anyone I know to see Jared at NapletonWe understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM and we hope to see you again! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Fast and friendly
by Joe on 05/09/2019My car had seen its better days with almost 200k miles on it and Jared made getting a new car flawless and fun! Will always go to Napleton cdjr for service and salesGREAT STAFF
by Robert on 05/04/2019I am very excited about my purchase. Tina has sold my family multiple vehicles and we only work with her! The entire staff goes above and beyond to provide a great experience!Thank you so much for sharing your recent experience with us, Robert! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Happy customer thanks Chris Powell
by BrettHuff on 05/04/2019Very helpful and understanding to my needs. Will definitely shop with him againCongratulations on your new car, Bretthuff! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
8th Time purchasing from my guy
by JeepMan on 05/01/2019Came here to visit my friend who has always helped me out. HUGE VOLUME Dealer. Major selection. Extremely Pristine Pre Owned cars. Fast Easy Awesome. Would recommend To my friends and familyCongratulations on your new car, Jeepman! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
2011 Nissan Maxima
by Allgaga22 on 05/01/2019Manager John Downs and salesman Mason Schweinzger were great. Got me in and out and price was great. Go see them they will take care of you.Congratulations on your new car, Allgaga22! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Buyer Beware - HIDDEN COSTS!
by JeepersCreepers7 on 04/01/2019I test drove a Jeep on Wednesday, March 27, 2019, expecting to purchase this Jeep from this dealer. The price was $31,000. Once we sat down and talked about the cost of the Jeep, trade in for our vehicle, suddenly, the price jumped to over… $35,000 and they could not explain why. They just kept asking if this number was close to what I was wanting to pay. I kept asking how they came to that number and was given several 'fluff' explanations, which did not add up to over $35,000. Finally, the Sales Manager came over and said that every car sold has an extra fee of $1,499 added to the price and that it is listed on every window sticker of every vehicle. When we test drove the Jeep, the window sticker was removed for visibility, but when I asked to see it, I was told that I should have read the window sticker. Then they also added a fee of $2,495 for 'reconditioning' of the vehicle and that they were required to recondition every vehicle - oil changes, new tires, new brakes, etc - that was used or put into service. NO WHERE on any of their advertisements on Edmund's or other car buying apps did I find these two costs. And why would a 2018 Jeep with 12,000 miles need so much reconditioning? They kept saying I was getting a 'NEW' Jeep ... but yet it has 12,000 miles and you are charging me for reconditioning the Jeep??!! I was extremely disappointed and I refused to pay these added fees. I gathered my things and then walked out. Today I noticed the price has dropped TWICE since I test drove it ... yet they were not willing to budge on these 'extra fees' or what I call hidden costs. Buyer Beware.Thank you for letting us know about your recent visit to Napleton's Arlington Heights Chrysler Dodge Jeep RAM. Douglas Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Bam baby!
by Rafig123 on 12/01/2018Thanks for the new truck guys! Been looking at a new Ram for a while! Chris helped me find the truck I wanted and got a great deal for it! Defiantly recommend! Will be coming back here for my next truck!Love my 2011 Jeep grand Cherokee from Napleton
by Bigbear60634 on 11/29/2018Picked up my 2011 Jeep grand Cherokee from Jim Coveliers at Napletons Chrysler Dodge Jeep in Arlington Heights. Mario the sales manager was helpful getting all the paperwork handled in a timely fashion. Thank you so much for this great… Grand Cherokee! We would love it for a long time.
Here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM, we care about you and want to do all we can to earn your business. Stop by anytime at 1155 W. Dundee Road, Arlington Heights, IL 60004 or give us a call at 888-844-4951 if you have any questions, concerns, or comments. From everyone at our Arlington Heights, IL new and used car dealership, we look forward to leaving you the most satisfied auto customer possible!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Bosnian
- Serbian
- Spanish
Thank you so much for sharing your recent experience with us, Tom! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
by General Manager on 08/28/2019