Customer Reviews of Napleton's Arlington Heights Chrysler Jeep Dodge Ram
Review type:
Fun Atmosphere and Excellent Customer Service
by GinaG on 09/23/2019After experiencing many dealerships from different auto manufactures, Napleton Arlington Heights has by far been the best experience. From the front of house friendly staff, the sales person we had and the "closer" to make the final… deal... everyone has a more laid back, approachable, yet really professional attitude. We purchased a used car we found online and they absolutely did not try to pressure us into looking at anything other then the car we came in there for. Our sales person, Julio, was a really good balance of listening to us, but also giving us a lot of useful information about the car. The process did not take long, but while you are waiting in between some paperwork etc, they have a very fun waiting room atmosphere with TVs, music, (popcorn!) and in general, it makes you feel comfortable. A big difference between most of the stuffy, quiet, and pretentious dealerships. The rest of the staff actually seems to look like they are enjoying their job, and the best thing is there were no sales people waiting like stalkers at the front door to "capture" you like most other dealerships do. We did end up purchasing our car, and we are very happy with the price and the car.Excellent service
by cinthia on 09/23/2019Ryan Gannon did a great job on helping me find me new vehicle. After going through a long process, Ryan made it fast and easy. Coming here was a great experience. Also, with the help of Jim Manos he was great as well.Great Deal
by Carl on 09/21/2019Alex was a great salesperson and helped us get a great deal on a wonderful car. I would recommend to anyone.Painless purchase
by Jeff on 09/19/2019Steven Garcia was very friendly and personable. He made the transaction painless. He never tried to pressure us into the purchase. I would recommend him to others.Hi Jeff, thank you for taking the time to let the world know about your positive purchasing experience with Steven! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
ANOTHER GREAT DEAL WITH THE SHYGUY!
by Lucy on 09/12/2019DO NOT BE AFRAID!!!!!!!! This was an amazing experience. No Hassle, no drama. Friendly ,and knowledgeable. Definitely recommend you come in and see Chris (the shyguy) ScheiWe understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM and we hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Great experience
by adamT on 09/13/2019I have a rule that I won't consider buying a car from a dealership unless the sales person meets a certain level. Luis exceeded this threshold within the first moments of our interaction.Congratulations on your new car, Adamt! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
2019JeepCompassLimited
by Christopher on 09/10/2019I just leased a 2019 Jeep Compass Limited at Napleton Arlington Heights, and had a very positive experience. Ryan Gannon, was an exceptional salesperson, personable, helpful and all around very professional. They were willing to work with… me to offer the best deal possible without trying to “force” a sale on me. I highly recommend shopping at Napleton Arlington Heights for anyone looking to lease, buy and trade.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM and we hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Great experience
by MarioArroyo on 09/08/2019Luis H did a great job , I will definitely will recommend him to family and friends. he definitely knows what he is talking about.Hello Mario, thank you for sharing your positive experience with Luis! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Good service
by jerzy on 09/05/2019The sales man and manager were friendly and we are happy with our purchaseHello, thank you for taking the time to share your thoughts! Your satisfaction is our top priority, so we're pleased to hear that you enjoyed your experience with us. We hope that you have a wonderful day! Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
We Got Our Jeep!!
by Caroline on 09/05/2019I cannot thank Ryan Gannon and Mario Genrty enough for making this deal happen. We put our full trust in them and they beyond exceeded our expectations. Buying a new car can be a process, but they made it happen and made it the perfect… start to a new adventure. We cannot be happier, and we will absolutely be coming back to them for any future car needs!Congratulations on your new car, Caroline! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Dream Car Before Our Big Day
by Ashley on 09/05/2019My fiancé and I are getting married in CO in just two short weeks and knew that we wanted to make this trip in our very first Jeep Wrangler. From customer service to an amazing deal, we got the car of our dreams just in time for the big… day! I cannot thank Ryan Gannon and Mario Genrty for making this happen. They went above and beyond and gave us the best gift we could have ever imagined. Visit Napelton's Arlington Heights for your next car needs and ask for them - you will NOT be disappointed!We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM and we hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Napleton Arlington Hts has great deals.
by josueaviles on 09/04/2019Ryan Gannon did a great job in my purchase of a jeep grand Cherokee. He explained all the details of the car perfectly. I would recommend Ryan if anyone is trying to purchase a car at this dealer.Hello, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new Jeep Grand Cherokee and Ryan and the team will be more than happy to assist you! Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Just Bought My New Chrysler Pacifica
by Arvy on 09/04/2019The sales person Ryan, was helpful and most important was super quick turn around time until I get the new car keys in my hands.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM and we hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
New Jeep lease and trade
by matt on 08/31/2019Sales and appraisal staff were professional and easy to work with. Best overall trade and purchase experience I have had.We're glad to hear our Staff took such great care of you, Matt! We hope we can continue to be of service to you down the road! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Gladiator Purchase
by SubaruGuy90 on 08/31/2019Purchased a new Jeep Gladiator at Napletons's. Sales group was extremely relaxed and understand, I had prepared numbers and there was minimal negotiation required, they honored online pricing and were extremely fair on trade in price (based… on market value), no bait and switch from the numbers discussed on the phone prior to visiting the dealership, which greatly saved me time on the transaction.Congratulations on your new car, Subaruguy90! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Jerry M
by Jerry on 08/28/2019good deal and treated very wellWe're glad to hear our Staff took such great care of you, Jerry! We hope we can continue to be of service to you down the road! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Used vehicle purchase
by jaime on 08/28/2019Ryan was excellent in the entire process. Very helpful, very polite, and knowledgeable about the vehicle and the process. Ryan also made this fast and easy, I have purchased many vehicles through different dealerships throughout the years… and this by far was the best, no games no hassle and complete honesty. They have all gone above and beyond in service and I WILL be back and would recommend Ryan for sure.Congratulations on your new car, Jaime! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Got my Ram today :)
by Sergii on 08/28/2019I got good deal today, got new Ram Limited. Friendly people, great prices, perfect location, free life time car wash.Sergii, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Great Experience
by Josie on 08/20/2019updated 08/28/2019Ryan was very patient, knowledgeable, and very kind to us. It was a great experience, we got a great car all thanks to Ryan! Thank You!Hi Josie, we are very happy to hear that Ryan provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Great Price and Great Service!
by John_Mark on 08/26/201908-24-19 - We went in to buy a Prius that was on the internet, but it was being test driven by another customer. Mario offered us a look at another Hybrid and gave us a very nice deal on a Ford C-Max. We love it! Everyone was very nice… and helpful, and Chloe called the day after to welcome me and expedited the extra key and floor mats that Mario promised. Thank to everyone for a great experience!Congratulations on your new car, John_mark! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Was told the car was available... not true
by Mike on 08/23/2019Made all the effort to gain as much info about the pricing on the Edmunds listing with little success. Contacted the dealer via text, email, phone and was assured the vehicle was available. Made the trip to the dealer and wouldn’t you know… it... the car was unavailable. Don’t trust these listings. Unfortunately it’s all part of the game... I was ready to by my first Jeep.Mike, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Doug Adams Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
Here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM, we care about you and want to do all we can to earn your business. Stop by anytime at 1155 W. Dundee Road, Arlington Heights, IL 60004 or give us a call at 888-844-4951 if you have any questions, concerns, or comments. From everyone at our Arlington Heights, IL new and used car dealership, we look forward to leaving you the most satisfied auto customer possible!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Bosnian
- Serbian
- Spanish
Hi Carl, thank you for the wonderful recommendation of Alex! We're always here to provide you with the best deal possible. If there is anything else we may do to assist you, please do not hesitate to reach out! Mike Mizwicki Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952
by Napleton Arlington Hts CDJR on 10/09/2019