Customer Reviews of Kendall Kia
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3 service reviews
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Great Service
by Sharon B on 10/26/2023We recently had our car serviced at KIA in Nampa and had a great experience. A huge shout out to Wes for actively listening to a past experience and helping us out. Thank you all for going above and beyond!No response
by chinagirls on 09/18/2023I wrote a review about my experience with the service department. I got an email back with a message to contact the service department manager. I have left 3 different messages with no response. I have received no help in getting the… problem with my car fixed.Our Service Director, Ted Wesler, would really like to speak with you more regarding this matter. Please reach out to us at 208-249-3505. We look forward to hearing from you.
Wes Was Better
by Lynda Lou on 09/07/2023I have a 2015 Kia Sorento and my daughter has a 2015 Kia Sportage. Both of these were purchased online, on Zoom.com. We received recall notices on both vehicles regarding the anti-theft system, and the ABS module/fuse kit. I scheduled my… Sorento to be serviced for these last Thursday, 8/31, 10:15a. I arrived on time, and there was nowhere to park. I had to park in a striped slot in the parking lot. I went to check in, and the guy next to Wes was the one who checked me in. I told him I was there for the recalls, and I asked about the extended warranty on my airbag system; my airbag dash light has been coming on and going off for several weeks now, and it no longer goes off. I looked around on the internet and consulted our mechanic, and found there was an extended warranty that would cover the clockspring in the steering column. So I fully-well expected to have all three problems addressed and fixed that day. But the guy who checked me in had other plans ... I told him why I was there and asked about having the clockspring fixed as well. He informed me that just to have that diagnosed was going to cost me $185/hour. Of course, that did not sound right, and believe it or not, I know a thing or two about vehicles. My Sorento is paid for, so I take immaculate care of it. I did not understand why it was going to cost me money just to have your technician tell me whether or not the clockspring was defective. Of course, IF it was, it would be covered by the extended warranty ... however, I was still going to be charged the $185 service fee just to tell me. Knowing how dealerships are, and being that we never buy from a dealership, I was a little surprised, and asked him to clarify. A second time, he told me the cost would be mine just to diagnose it. I replied "well, someone sure makes good money here, and he replied, with a shrug, "that's the going rate." I was standing there knowing full well he had to be wrong, but I had no options. I texted my husband, who called our mechanic, and both said my clockspring problem should be covered, unquestioned, by the dealership, and I should have to pay nothing. So as I stood there pressured, I felt bullied into having to make a decision then and there, so I asked a THIRD time if I was going to have to pay just to find out whether or not it was the clockspring, and he said confidently, yes ... the technicians had to be paid. So I decided not to have your dealership look at it and would instead take it to our mechanic and bill it back to Kia. I sat in your freezing cold lobby from 10:30a to 3:15p, and I knew full well I was being flat-out lied to. My guess is that this service representative knew the day was overbooked, so he didn't want my clockspring problem to be added to the long list of cars to be serviced. I went out and sat in the sunshine on your golf cart, and got madder and madder because I knew I was being lied to. When my car was ready, this guy (not Wes) was going over the paperwork, and condescendingly showed me where I "declined" having your service department look at my clockspring. It stands to reason that if there is an issue with the clockspring device in 2015 Kia Sorentos, mine would certainly be included. So I have no idea why he intimidated me into thinking I would have to incur an expense just to have it diagnosed. But he certainly did. I neither declined, not opted out, of having it looked at. What customer in their right mind, driving a vehicle with a known airbag problem, who has the airbag alarm dash light on, would CHOOSE not to have it looked at? When I was checking out, WES looked at me very caringly, but I felt like he couldn't step into his colleague's business with me. But he DID meet me outside the door and kindly told me it would have been no cost to me to have had it looked at. I looked at him in disbelief and asked "are you telling me I could be leaving here today with ALL THREE problems FIXED? But now not only do I have to return, I need to bring my daughter's Sportage in as well for her recalls?? I sat in the icebox lobby for hours and would have to return now not once, but twice more? I told Wes I'd rather take my cars all the way to Boise not to have to ever have to be treated like I was that day, and that there was nothing in how I was treated that would make me EVER come buy a Kia from your dealership, and I would recommend that nobody I know do it, either. I left there last Thursday with a migraine headache, nauseous, and livid. So you have a compassionate, honest man at your service counter who needs a raise, and another one who needs to be relocated out of the service business. I am a server in a winery. I deal with unkind, entitled, mean customers every single shift .I still do my best job to represent my employer and give them the best service I possibly can. And sometimes it's not easy. But I still do it, because it's my job, and it's who I am. I'm appalled at the way I was treated and how your service department was represented to me. And I'm not really sure where I should go from here, because I do not ever want to come to your dealership again. But my freaking clockspring STILL needs to be fixed, and my daughter's Sportage needs the recalls done. We live in Parma; it's not like I can get a ride all the way back home and then back to pick up the car. I'm still reeling at being flat-out lied to. But let it be understood that I knew I was being lied to; I am not stupid.Lynda, We appreciate you bringing this issue to our attention. Thank you for taking the time to speak with our Service Director, Ted Wesler. We look forward to continue doing business with you in the future. Thank you and have a great day!
The following reviews are more than two years old. They are not included in the overall rating.
49 service reviews
Recalls done quickly
by Jayw52s on 07/07/2023It took a long time to get an appointment but once I arrived the recalls were done quicklyThank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Kia Sportage
by Screen name on 06/13/2023Was all good and I really appreciated the ride home and backWe appreciate your positive review about your recent experience with us!
Service
by idowllady on 06/06/2023In September of 2022 I purchased a 2023 Kia Sorrento Hybrid. I have been very happy with the car. Then the end of March 2023 on our way to California with about 6,000 miles on it, I started getting an alert to check the highway driver… assist after an hour of driving in the smart cruise control mode. When I got home and took my Sorrento in to have the problem diagnosed, the service tech did not drive my car 1hr to duplicate the problem. He also attributed the situation to ice/snow buildup on the sensors. I had to talk to the service manager to get him to drive my car 1hr to duplicate the problem. After two weeks of dealing with Kia Tech Line, Kia states the problem is a software issue which they are working on but no remedy in sight. I asked Norm for a warranty trade due to my car being defective. Norm declined the warranty trade and sent me to deal with Kia on my own. I am not happy that I am having to deal with Kia on my own and Norm is not standing by his product.Holly, we appreciate your feedback. Thank you for taking the time to speak with our General Manager, Norm Puga. Please call him directly if you have any other questions. Thank you and have a good day.
Check engine light
by Lesterb on 05/06/2023They could not find the main problem in 7 days but might be able to get back to it by the end of week 2. The car just sat in there lot, I pick it up after paying 260 for a gas cap. Way under staffed . I think they like to kick the can… (car) down the road so they can work on another car they kicked down the road.We appreciate you bringing this experience to our attention. After speaking with you we agreed to have you bring the vehicle back in so we can further evaluate the issues with your vehicle. If you have any questions before then, please contact us at (208) 249-3510 so we can assist. We look forward to seeing you soon.
Excellent Service
by JJ in Idaho on 04/17/2023My experience was amazing!! This was my 1st service appointment since I bought my Sorento in January.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Recall Service
by Cindy M. on 03/03/2023Everything went great until they said the service was complete, then couldn’t find my car! Took them half an hour to locate it in the “dirt lot” down the street. Why the tech would take it there when we were waiting is beyond me.Thank you again for taking the time to let us know how we did. We hope you have a great day!
check engine light
by Kathyap on 02/09/2023they had tokeepthe car overnight. Had it back by noon the next day. It worked out great.Hi Kathyap, we are very happy to have provided you with such a positive experience!
Sorento phev best car ever
by PHEV owner on 12/13/2022Great experience with friendly attentive crew.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Kia Sportage
by IdaCalGal71 on 12/05/2022I am so pleased with my Kia Sportage. I've been driving it for 2+years and feel totally safe in all kinds of weather. I went from leasing it to buying it this year 2022. The dealership rep I had was always so helpful when I've called with… questions. I highly recommend anyone who's thinking about leasing or buying a car or truck from Edmunds Nampa, to do so. They are a friendly and caring dealership.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Don Hodge
by Don Hodge on 10/17/2022really excellent, friendly and very helpful.Thanks for the 5-star review!
Oil change and service
by Richard on 07/12/2022My experience was excellent with one minor hiccup. The service provider told me that I needed to clean my fuel system and I asked him what that entailed. He said they take apart the system and clean it. My problem is that when I went to… pay for the service and my oil change, the cashier read back to me what they did and it seems that what they did with the fuel system was put an additive in the tank, which is ok but not what was explained to me. Other than that, the service has always been excellent at Kendall Kia. The fuel system was cleaned with the additive but not cleaned as it was explained to me beforehand.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service desk- just save time and burn your money
by Jennifer on 06/10/2022Front desk people are nice. Almost $400 to diagnose 2 issues, and they wanted $3500 for repairs. This is a 2007 Kia with just over 100k miles, worth maybe $3k altogether. Told us the whole steering rack, pinion, and power steering pump… and lines needed replaced, as well as fixing our heating system. We found a guy that replaced a $10 hose and a $40 actuator to get it all working. Everything fixed for under $200 and it's running great. We will never return to any Kendall dealership for repairs or purchase. Crooks.Hello, our Service Manager, Darrell Everton, will be reaching out to you shortly to address your concerns regarding your vehicle. Thank you and we look forward to speaking with you.
2015 kia
by odie-0-- on 05/14/2022your people are the best i have run into year. other dealers could learn from you. the car is great.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Kia service review
by Kathleen on 05/10/2022Took my Kia 2017 Sportage in to change the engine air filter and cabin air filter . Work was done right on time! This dealership is always clean. Service consultants are friendly, courteous and knowledgeable. Never feel pressured to buy… extras.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
kia soul
by vickiez on 04/04/2022It was the best they got me in same day, did a great job and even looked up a coupon for me.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Splash Guard Installation
by JRJ2619 on 12/20/2021The wrong parts were ordered for the second time. I’m still unclear on whether the part is actually available. No install was performed so I have no feelings about the actual competence of the service department. I would be a little nervous… about using their service department given the perforator the parts department. Don’t quite no how to respond about the quality and timeframe of the work since none was performed. No charges were made.Hello, we would like to get some more details about your service experience with us. Please give our Service Manager, Darrell, a call at (208) 249-3505 so we can address this situation directly.
KIA Sorrento engine replacement.
by DavidLynn on 11/07/2021They replaced my engine on my KIA Sorrento with no questions asked!Davidlynn, thank you so much for your high rating!
5000 service on my Kia Sportage
by Christine on 10/26/2021This is my second leased car through Kendall KIA of Nampa. I have been very pleased with both leases. Everyone in the service center is friendly , welcoming all who enter their doors. The waiting room is clean, and very comfortable. Coffee,… tea and water are free to customers. Two TVs are also in the waiting room. My wait was short. And I was greeted by the salesman who leased both of the cars to me. Always helpful and friendly I will lease another Kia when this lease is up.Christine, we really appreciate your feedback!
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About our dealership
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
What sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day.
For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Amenities
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
by Genesis Amador on 10/31/2023