Kendall Kia
Dealership Service Review
In September of 2022 I purchased a 2023 Kia Sorrento Hybrid. I have been very happy with the car. Then the end of March 2023 on our way to California with about 6,000 miles on it, I started getting an alert to check the highway driver assist after an hour of driving in the smart cruise control mode. When I got home and took my Sorrento in to have the problem diagnosed, the service tech did not drive my car 1hr to duplicate the problem. He also attributed the situation to ice/snow buildup on the sensors. I had to talk to the service manager to get him to drive my car 1hr to duplicate the problem. After two weeks of dealing with Kia Tech Line, Kia states the problem is a software issue which they are working on but no remedy in sight. I asked Norm for a warranty trade due to my car being defective. Norm declined the warranty trade and sent me to deal with Kia on my own. I am not happy that I am having to deal with Kia on my own and Norm is not standing by his product.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No