Dennis Dillon Chrysler Jeep Dodge Ram
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Customer Reviews of Dennis Dillon Chrysler Jeep Dodge Ram
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7 service reviews
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What awards has your service dept won?
by Dana on 03/09/2022I bought a new wrangler back in Aug '21 and was told at that time to get in contact with their parts dept if I wanted heated seats installed. After 3 messages left without any return phone call from parts or service I resigned myself to a… life without heated seats. A few months later after an alert for service went off on my brand new jeep I finally spoke with service dept about having it checked out.. Again, I addressed the heated seats and my lack of return phone calls. I was assured if I called them again I would be able to speak with somebody, again another 2 or 3 messages left without any response. Now, trying to get a hold of a person about my scheduled service, I have called about 6 times over the past w0 minutes and spoke with only a sales guy who was willing only to xfr me to their [award winning service dept] where again a mess had to be left. I also tried to speak with finance about a warranty and the vc mail wouldn't allow a message to be left!WARNING do not use them for service!!!
by Zoran H on 01/28/2022Once again Dennis Dillon dodge failed me, this time I drop my pick up off on January 15 so they could replace the timing cover and hubs if they arrived. On January 20 John the service writer called me and told me my fuel pump was leaking… and told me he has already got it approved through warranty and Has spoke to dodge about getting a fuel pump and it will be here within 1 to 2 days. When I get back from vacation on the 26 I called John on the 27th at 7:32 AM after two rings he hangs up on me so I leave a message asking about the status of the pick up, bear in mind when I told him I was going to be back from vacation on the 26th and needed my vehicle on the 27th he said not a problem it will be ready for you. A few hours later I still don’t get a response from John so I called again it rings two or three times and hangs up on me again. A few minutes later he calls me back telling me the vehicle is not done and he only just received the fuel pump that morning and that all of his mechanics were busy and couldn’t get to it right now. I said OK so do you have some wheels for me to drive because I have things I need to do, he said now I’ve been scrounging for vehicles for three weeks we don’t have anything for you. Why he couldn’t call over to Enterprise and get me a rental vehicle through them which gets billed out on my warranty I don’t know I’m thinking he’s just being lazy. So after I get off the phone with John I write an email to the service manager and I still haven’t heard anything back from the manager. in the last year of me owning this pick up that I purchased from Dennis Dillon between my checkbook and warranty we probably paid them about $20,000 in a year for maintenance. So you can call me pretty loyal customer, but I’m now at the end of my rope this has happened way too many times and I always think the next time is going to be better but it’s not! So any of my fellow transporters passing through the Caldwell Idaho area do not stop at Dennis Dillon run your ass back to Petersons in Nampa. Just a little backstory on my turbo that they put on, it wasn’t even the turbo that was causing my under boost code. It was the plastic charge lines that were collapsing. So they did an unnecessary turbo job that took three weeks. The day I picked it up it tripped the same code took it back to them the next day and then they told me it was a charge air cooler lines that were collapsing, One week later I get the pick up back and it trips the code again so I decide to replace the turbo boost sensor which solved my problem. Three months later all but one bolt broke that was holding the turbo on. I have a feeling they put two of the bolts in backwards so technically only two bolts were holding The turbo on the turbo flange of the header, that took another week to repair. I get the truck back and I immediately start having turbo problems. But at this point I am making my way back from Indiana to Idaho and I keep losing turbo boost, after I inspect it I see sensor wires laying across the turbo housing which as you can imagine Melted and shorted, I limp it back to Caldwell Idaho so they could rectify that problem also some of the plumbing for the turbo was crossed and Kinked so I had them fix that too. Yes I know what you’re all thinking that was incompetence of the mechanic and I 100% percent agree The mechanic did a [non-permissible content removed] backyard botch job. Yes they fix that problem within a few hours after I got to the dealership but that was only because they knew they screwed up. So a WARNING to everybody be very careful when you take your vehicle to Dennis Dillon dodge of Caldwel Idaho! Unfortunately my truck is my work truck I rely on it to make money for me and they have cost me so much this last year due to their incompetence!Work bit done as request
by Steve Murphy on 08/11/2021I went in to the Caldwell dealership to get a service that included an oil change and tire rotation. When I had my last service done there they used the wrong oil and it did not even last 3000 Mike’s before I received a text message to… bring my truck in for service. When spoke to the service advisor he made it sound as if it was my fault about the last service. They did not do a tire rotation this time. I have called left messages but no call back. It’s a shame as to this dealership going down hill I use to tell people to go here, I know of at least 5 of my friends that hat have purchased vehicles, I will no recommend Dennis Dillion againDONE WITH DENNIS DILLON!
by DONE WITH DILLON on 05/14/2020Our relationship with Dennis Dillon, Caldwell, Idaho has been interesting. Purchased new Ram Big Horn in late 2016, traded a 2015 Toyota Tundra. We were not overwhelmed with the deal but accepted the terms as fair. About two weeks later… we were contacted by the General Manager and asked to stop by as there were details of the trade that needed to be cleared up. Turns out that Dennis Dillon, when getting the payoff for our trade used the wrong figures... We still owed about $2000. We said too bad, their error. Unfortunately, hidden well within the volumes of documents is a clause that makes the buyer liable for any errors despite the error was on the part of the seller. Dillon refused to accept any responsibility, refused any attempt at compromise. We paid the difference. Fast forward: Although vowing to never purchase form Dillon again, out of convenience we continued to utilize the Service Dept. For recalls, etc. Generally, recall parts were ordered and we awaited a call to advise of replacement schedule, at our persistence, eventually most upgrades were implemented. Most recently (last 30 days) we began noticing rear-end noise when shifting from drive to reverse. After some reluctant coordination Dillon agreed to look at it. Turns out differential is out, parts to order, cannot drive. A week later repairs done. 150 miles later, noise and shifting issues reappear. Returned to Dillon and aftre considerable discussion was advised that everything was normal and nothing more could be done...Advised to drive it until it gets worse or completely fails, then they could do something. Last week I called left a message for the service advisor handling our issues thanking him for his patience in dealing with out issues and advised that we were experiencing vibration in the drive shaft, would he please call so we could discuss. NO response. We have taken to another mechanic and discovered the drive shaft and u-joint have been incorrectly installed resulting in vibration at all speeds which will eventually result in excessive third member and differential wear in addition to uncomfortable driving conditions. We are done with Dennis DillonI don't trust these guys
by DesertFrog on 04/22/2016Years ago Caldwell had an amazing dealer that no matter what I needed, large or small, always made me feel like I was important. When I took my car in for routine maintenance they always did a check on everything, let me know if something… really needed done or if I should wait and how long I should wait. They topped off fluids and even vacuumed out the floorboards, all at no extra charge and most of the time flipped off my faulty engine sensor light. They were so great they would even call with service reminders. Then a different company bought the dealership. Enter Dennis Dillon! Since then I've taken my car back to them for minor maintenance, which was always done right but it always takes an hour or two longer than they say it will and all the extra perks are gone. I decided I could live with that as long as their service was good. Then I started seeing other problems. I had a tire losing air so I took my car in and they "couldn't find" the leak. I took it across the street to a different shop and within five minutes they had the leak isolated and fifteen minutes later repaired. Late last summer my AC started having trouble so I decided this was a job for the dealer. I waited for spring and decided to also have them switch out my winter tires for regular while I was at it. They discovered the clutch in the compressor was bad and the repair would be almost $800. Okay, fine, my car is over ten years old so I don't mind paying for a few repairs and when it's over 100F I need the AC. When I picked up the car it wasn't really warm enough to turn on the AC so I waited until sometime later in the day. When I did there was no cold air. I had other errands and I spent the next four hours trying to get some cold air out of that AC unit with nothing. I have to take the car back (I live a long way out of town) and will spend at least four hours waiting or worse, be without my car for another several days. On top of that, it doesn't appear they bothered to check the air in the tires they put back on because two days later one was low on air. I am not at all happy with their service and plan on finding another mechanic ASAP. I'm also in the market for another vehicle right now and because of the past few years' worth of experience with their service department they've lost out on that as well.Take vehicle somewhere else for service
by JeepJunk2013 on 02/02/2015I was told I had to drive my Jeep w/ faulty transmission all the way to Caldwell for warrenty work ... not true any authorized Jeep dealership ... in Boise, Nampa would have saved time and been much closer to drive. They wouldn't listen… when I tried to explain what was wrong with the transmission ... only had 15k miles. I should have bought a Toyota!Jeep Owner
by dave270 on 10/24/2009After more than one and a half years, minor repairs are still not done. I feel put-off and have been lied to. Unhappy is an understatement.
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