Dennis Dillon Chrysler Jeep Dodge Ram

Years ago Caldwell had an amazing dealer that no matter what I needed, large or small, always made me feel like I was important. When I took my car in for routine maintenance they always did a check on everything, let me know if something really needed done or if I should wait and how long I should wait. They topped off fluids and even vacuumed out the floorboards, all at no extra charge and most of the time flipped off my faulty engine sensor light. They were so great they would even call with service reminders. Then a different company bought the dealership. Enter Dennis Dillon! Since then I've taken my car back to them for minor maintenance, which was always done right but it always takes an hour or two longer than they say it will and all the extra perks are gone. I decided I could live with that as long as their service was good. Then I started seeing other problems. I had a tire losing air so I took my car in and they "couldn't find" the leak. I took it across the street to a different shop and within five minutes they had the leak isolated and fifteen minutes later repaired. Late last summer my AC started having trouble so I decided this was a job for the dealer. I waited for spring and decided to also have them switch out my winter tires for regular while I was at it. They discovered the clutch in the compressor was bad and the repair would be almost $800. Okay, fine, my car is over ten years old so I don't mind paying for a few repairs and when it's over 100F I need the AC. When I picked up the car it wasn't really warm enough to turn on the AC so I waited until sometime later in the day. When I did there was no cold air. I had other errands and I spent the next four hours trying to get some cold air out of that AC unit with nothing. I have to take the car back (I live a long way out of town) and will spend at least four hours waiting or worse, be without my car for another several days. On top of that, it doesn't appear they bothered to check the air in the tires they put back on because two days later one was low on air. I am not at all happy with their service and plan on finding another mechanic ASAP. I'm also in the market for another vehicle right now and because of the past few years' worth of experience with their service department they've lost out on that as well.