Dennis Dillon Chrysler Jeep Dodge Ram

I bought a new wrangler back in Aug '21 and was told at that time to get in contact with their parts dept if I wanted heated seats installed. After 3 messages left without any return phone call from parts or service I resigned myself to a life without heated seats. A few months later after an alert for service went off on my brand new jeep I finally spoke with service dept about having it checked out.. Again, I addressed the heated seats and my lack of return phone calls. I was assured if I called them again I would be able to speak with somebody, again another 2 or 3 messages left without any response. Now, trying to get a hold of a person about my scheduled service, I have called about 6 times over the past w0 minutes and spoke with only a sales guy who was willing only to xfr me to their [award winning service dept] where again a mess had to be left. I also tried to speak with finance about a warranty and the vc mail wouldn't allow a message to be left!