Nalley Lexus Smyrna
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Customer Reviews of Nalley Lexus Smyrna
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Extremely rude and not customer oriented. Horrible Lexus Dealership.
by Pilotman on 04/14/2022Never got a reply from the message sent through Edmunds. Called the dealership and got Sales. A gentleman answered who turned out not to be a gentleman. I asked about the Lexus LC 500 advertised. Gave me the runaround then asked my… name and number so he could go check on the car. I said I would hold. He then proceeded to tell me he had to check out anyone they sold to to make sure they were local that they wouldn’t sell to anyone not local and that he had to check me out. I told him I would hold while he checked on the car. Extremely rude. Very surprised Lexus has someone like that as a Dealer. I will report to Lexus.Fishy
by NeverAgain on 06/12/2018Something fishy is going on at this dealership. I wouldn't be surprised if the sales person bought the car from under me.Spend your money elsewhere
by mcbaker0902 on 09/13/2016I had the worst dealership experience of my life at Lexus Nalley Galleria in Smyrna. My salesperson was Tre Johnson, and the manager who ultimately did nothing to make a bad situation right was Craig White. In response to an internet… inquiry, I was sent pricing information on two vehicles by Tre Johnson. I selected one of the two vehicles and we spent the next two days negotiating a deal over email. Once we agreed on the terms of the deal, I scheduled a time to come into the dealership and do the required paperwork. ...except that when I finally arrived at the dealership, it became clear that during the course of our negotiations, Tre had switched the vehicle to a lower trim model without telling me. His response? I forgot to tell you. The effect? I was baited and switched. This experience was made all the worse by the fact that I told Tre at the beginning of our negotiations that I was leaving on a cross-country trip that same week and would have to delay my trip in order to purchase a car from him. He assured me that he would give me a deal that I couldn't get anywhere else, and that it would be worth it to delay my trip. Needless to say, it wasn't, and the result of my experience with Lexus Nalley Galleria was countless wasted hours and hundreds of dollars of additional travel expenses that amounted to nothing. When I asked to speak to a manager, I was introduced to Craig White. After explaining the horrible experience that I had just had to him, his response was essentially, "Sorry, he made a mistake." He did nothing to make the situation right. I ended up purchasing a vehicle from another dealership, where I was treated properly. And that is exactly where I would recommend you spend your money, at another dealership. (Mr. Waibel, please save the conciliatory message with your phone number. I have no intention of calling you to subject myself to further mistreatment by your dealership. If you actually have any desire to make anything right, my contact information is easy enough for you to find.)Thank you for taking the time to bring this matter to my attention. Customer satisfaction is very important to us, so I apologize that you have not had a positive experience so far. I would like the opportunity to speak with you and get more details on your situation in hopes of coming to a resoluti on and restoring your faith in our dealership. Please contact me at 678-214-3627. Bill Waibel, General Manager
Megan Russell Sales REP
by Lillian1976 on 11/28/2015updated 12/04/2015Excellent sales and very courteous in her presentation prior to sales and after buying the vehicle.Outstanding car-buying experience
by daniloum on 12/03/2015It all started with an email inquiring about on of the CPO vehicles on the lot. I received a prompt response and straightforward contact from then on. Pedro and Raul were remarkably efficient and the car buying process was stress free.… Their dealership lives up to the Lexus premium standard. I can picture myself going here for all of my cars from here on out. Maybe an RC-F in my future?Overall Wonderful Experience
by SpinsterAdam on 07/15/2015I had the best experience with Megan Russell in the internet sales team getting my 2015 IS 250. She brought it in for free from out of state and made everything effortless and was a pleasure to deal with! Nally Lexus does it again! This is… my 2nd time using them in 2 years and definitely recommend. No other Lexus dealer compares in Atlanta.THE BEST
by Fan28 on 06/30/2015Good people, Rick our salesman even demonstrated how to back a trailer. Both the sales manager and the finance person were very helpful. Will start with Nalley Lexus on my next car purchase.Excellent New Car Buying Experience
by 1851outlaw on 05/15/2015I just purchased a new 2015 IS 350C from Nalley Lexus Galleria, in Smyrna, GA. My sales consultant was Bob Warner. Bob was an excellent person to do business with. He was honest, no pressure, and willing to go the extra mile to make you… buying experience excellent. I would recommend him to anyone who has had a bad car buying experience in the past.Excellent experience
by glassdogs on 05/11/2015We had basically decided on buying a RX350 and were thinking of a low-mileage used unit. After driving a couple of them, Randy Autrey asked if we had looked at new units, which we had not. He showed us a new RX in a color which we had… not seen, and we fell in love with it. I have worked in other dealerships and have sold cars myself. My experience in sales and knowing how many dealerships treat customers was certainly blown away by Nalley's treatment and respect shown toward us. The deal was made with minimal negotiation and at a price less than what we were prepared to spend. The dealership facility is spotlessly clean and the creature comforts are excellent. I watched the interactions of Nalley's employees with other customers and was pleased to see that other folks were being treated nicely, also.Vehicle Accurately Represented Online
by Jim_Annette on 05/06/2015We were pleased to find the car we were interested in was on the lot and as described online. It was our good fortune to meet and work a deal with Randy Autrey. Randy was a good listener and a fair negotiator. When we were all set to… close our deal, there were a couple of minor glitches in the paperwork, which Randy jumped on and resolved to our satisfaction.Great experience
by lexuslady5 on 02/25/2015This is third Lexus I've purchased from this dealer in the past sixteen years. They are great folks and very customer service oriented.Excellent Buying Experience
by mpt2 on 02/13/2015I negotiated the entire deal with Pedro over email and the whole experience was fantastic. He was honest and friendly. He even came in on his day off to meet me and finalize the sale. All in all it was one of my best car-buying… experiences!WOMAN BEWARE!
by SheriN on 01/26/2015WOMAN BEWARE...... I had purchased a car here before so I made an appointment for My husband and I to look at some SUV's to purchase one for a joint family car. I called and told the salesman I'd be 30 minutes late. We get there and… they said he left an hour and half ago. Then we got a different salesperson, scary tall guy. My husband and I went in to trade in our sons car and to buy a SUV. We found the car and agreed on a trade in (way lowball) for our sons car. Next thing I know I'm trying to negotiate the price and the salesman YELLED at me about wasting all his time, etc. He actually made me cry. Then the salesman and my husband totally ganged up on me and my husband bought the car and left my name off the title after I told them to make sure I was on the title. It doesn't matter if your names on the check they just belittle and ignore women and totally take advantage of sucker men. DON'T JUST WALK AWAY.....RUN AS FAST AS YOU CAN!Completely Satisfied
by Emitch421 on 01/12/2015I bought my IS250 in December 2014, but wanted to hold off on the review until I experienced both the Sales and Service Department at Nalley Lexus Smyrna.. and I can honestly say Im definitely a 100% a Satisfied Customer. The… Purchase: When I arrived at the Dealership, I was almost put off by not being immediately swarmed by a Car salesmen as I stepped out of my car, (Its shame how weve come to expect that behavior) but it was nice to browse the lot a bit on my own. When I walked inside I was immediately welcomed by the Receptionist and a Salesman was promptly paged. After a few minutes, I was greeted by Muhamed Nijie. He was extremely knowledgeable and pleasant. I truly appreciated his No pressure style. He along with Larry Guarcello (Business Mgr.) negotiated financing which was even better than the Pre-approved Financing I walked in the door with. As a single Lady, car buying can be a bit intimidating, but the Sales Team made me feel less like being in a Lions Den and more like working with a trusted family friend. Also I have to add, the excellent customer service has not ended since I drove off the lot. Mohamed has been awesome at following up a few times to ensure Ive been enjoying my new ride (2012 IS250) and making sure my tag transfer went smoothly. The Service Dept: About 3wks of blissful IS250 ownership my Tire Pressure sensor light came on and I realized I mustve missed that step of Kicking the Tires when I bought the car. So I booked an appt. online at Nalley Lexus Smyrna Service with Chris Wells. (Side note: Before booking the appt with Chris, I read several favorable reviews on Google.com specifically referencing his wonderful service.) After price shopping the major tire retailers the day before my appt I found the Dealerships prices were on average about $65.00 higher.. But because I read such great things, I decided to give it a go and glad I did! Once I pulled in, I was immediately greeted and escorted inside to have a Latte at the Café while I waited. Turns out the cause for the Tire Sensor was a nail jammed into the back Driver side tire, which would need to be replaced. Chris reviewed the same options I researched previously, but to my surprise without having to haggle, or arm-wrestle to get a deal, the price was the exact same as I found on the lowest Competitors site. So just as I was about to skip out, thinking I only needed one tire.. upon further inspection I actually need the front 2 tires replaced too. Ugh! Just when I was gearing up for the tears, I explained to Chris that I just bought the car and havent even made my 1st payment yet.. He said, Hold tight.. let me see what we can do. Well lets just say the Reviewers of Chris Wells certainly did not lie. He along with his Service Mgr. Chad Duncan worked with the Sales Dept and I rolled out with 2 brand new front tires at no cost!! Love, Love, Love these guys and Im looking forward working with Nalley Lexus Smyrna for ALL my maintenance needs to ensure I can keep Taking corners at 60mph!!Sales Experience
by karen144 on 12/06/2014I had owned my automobile for 14 years and was apprehensive about looking for a new car. My sales experience with Randy Autrey was top notch in every way. He was not high pressure and very honest. I can't say enough about both him and… all the other individuals involved with the purchase of my new Lexus ES. I am absolutely thrilled and would highly recommend Randy and this dealership to anyone.Karen, It is our pleasure to work with you to earn your trust and ensure your automotive satisfaction. Please do not hesitate to let us know if you have concerns we can address before your next visit. Thank you, Bill Waibel General Manager
Pleasurable Experience
by MRLaws on 09/24/2014I recently purchased my first Lexus with the assistance of Horace M. He was knowledgeable, considerate and displayed a lot of patience with me and my endless questiions. His low key/ no pressure style made it a pleasurable experience. I… love my RX 350 and believe I found the right car for me due to the help I received from Horace.I am happy to hear that Horace won your five-star rating for helping you choose the right car for you. If you have concerns about your RX 350 before your first scheduled visit, please let us know. Thank you, Bill Waibel General Manager
First time Lexus purchase
by jdtall on 07/25/2014My wife and I were looking to buy new vehicle , between two luxury SUVs the Lexus RX and the Acura MDX. We will say that both vehicles drove and similar and the rides were the similar. Our deciding factor was the dealership. we felt that… Lexus (both were Nalley of highway 41) were better suited to our needs. With that said, our salesmen Bob W. was professional and patient. Bob never pressured us and answered every question that we presented. In addition, James B., General Sales Manager, was personable and made us feel comfortable and welcome. We closed the deal on July 22 and will take delivery on Saturday, July 26. We are excited to be part of the Nalley Lexus family and look forward to many years of fruitful experiences. Again, thank you Bob W. for a truly great car buying experience that truly defines the Lexus brand.I am glad that Bob's patience helped you feel comfortable with your purchase decision. We are glad to have you in the Nalley Lexus family and look forward to working with you again. Best, Bill Waibel General Manager
OUTSTANDING SERVICE.
by HEIVY on 07/10/2014Purchased my 2015 RX350 thru internet. saved a lot of time. Great experience! Heather G. was very helpful and friendly. She helped me found my perfect car. can not be any happier. highly recommended Nalley Lexus Galleria.I am glad to hear that Heather was helpful in making your RX350 purchase so efficient. Please let us know what we can do to continue your automotive satisfaction. Best, Bill Waibel General Manager
Outstanding Experience
by Carnell48 on 07/05/2014I recently purchased a pre-owned Lexus ES 350 from Nalley Lexus-Galleria in Smyrna. My experience was outstanding. Chris W. was truly outstanding, courteous and professional throughout the process. I recommend Chris W. and Nalley… Lexus-Galleria to anyone planning to purchase a lexus.Congratulations on your ES 350! I am glad that Chris was able to make you feel confident throughout the purchase and hope you will continue to trust us with your automotive needs. Thank you, Bill Waibel General Manager
Another Lexus
by ABC1962 on 06/13/2014I just traded in my RX and purchased a used ES and i never thought of leaving Nally Lexus Smyrna for one minute. Karl is a true professional and makes you feel like he is looking out for your best intrest. If you need to buy a new or used… Lexus call Karl M.We are so pleased that you returned to Nalley Lexus Smyrna for your trade-in and ES purchase. If you have questions that Karl did not answer for you, please let us know before your next scheduled visit. Best, Bill Waibel General Manager
HORRIBLE experience
by CUTiger03 on 01/02/2009Waited nearly 2 months to get my tag - turns out the car was sold without an emmissions inspection which is illegal in Georgia. I called the dealership repeatedly to find out what was going on and never got a straight answer. I ended up… at the tag office to get my own tag (paid for out of my pocket) even though the dealership promised (and charged) to do it. Car also only came with 1 key - sales refused to provide another key but said they would get one at their cost. Turns out they wanted me to buy from an online vendor I had never heard of before - no thanks. To top it off, my car was returned from the emmissions test with scratches down the driver's side. This was, by far, the worst buying experience I ever had. When purchasing a Lexus, you should receive a Lexus experience. This was NOT a Lexus experience. I will never purchase from this dealership again - it's [another dealership] for me from now on.
About our dealership
Amenities
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Hello, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to me at (404) 994-4322 so we can speak about this directly and figure out what we can do to make sure your next visit is an excellent one. Bill Waibel, General Manager
by dealergm on 06/20/2018