Nalley Lexus Smyrna

I bought my IS250 in December 2014, but wanted to hold off on the review until I experienced both the Sales and Service Department at Nalley Lexus Smyrna.. and I can honestly say I’m definitely a 100% a Satisfied Customer. The Purchase: When I arrived at the Dealership, I was almost put off by not being immediately swarmed by a Car salesmen as I stepped out of my car, (It’s shame how we’ve come to expect that behavior) but it was nice to browse the lot a bit on my own. When I walked inside I was immediately welcomed by the Receptionist and a Salesman was promptly paged. After a few minutes, I was greeted by Muhamed Nijie. He was extremely knowledgeable and pleasant. I truly appreciated his “No pressure” style. He along with Larry Guarcello (Business Mgr.) negotiated financing which was even better than the Pre-approved Financing I walked in the door with. As a single Lady, car buying can be a bit intimidating, but the Sales Team made me feel less like being in a Lion’s Den and more like working with a trusted family friend. Also I have to add, the excellent customer service has not ended since I drove off the lot. Mohamed has been awesome at following up a few times to ensure I’ve been enjoying my new ride (2012 IS250) and making sure my tag transfer went smoothly. The Service Dept: About 3wks of blissful IS250 ownership my Tire Pressure sensor light came on and I realized I must’ve missed that step of “Kicking the Tires” when I bought the car. So I booked an appt. online at Nalley Lexus Smyrna Service with Chris Wells. (Side note: Before booking the appt with Chris, I read several favorable reviews on Google.com specifically referencing his wonderful service.) After price shopping the major tire retailers the day before my appt I found the Dealership’s prices were on average about $65.00 higher.. But because I read such great things, I decided to give it a go and glad I did! Once I pulled in, I was immediately greeted and escorted inside to have a Latte at the Café while I waited. Turns out the cause for the Tire Sensor was a nail jammed into the back Driver side tire, which would need to be replaced. Chris reviewed the same options I researched previously, but to my surprise without having to haggle, or arm-wrestle to get a deal, the price was the exact same as I found on the lowest Competitor’s site. So just as I was about to skip out, thinking I only needed one tire.. upon further inspection I actually need the front 2 tires replaced too. Ugh! Just when I was gearing up for the tears, I explained to Chris that I just bought the car and haven’t even made my 1st payment yet.. He said, “Hold tight.. let me see what we can do.” Well let’s just say the Reviewers of Chris Wells certainly did not lie. He along with his Service Mgr. Chad Duncan worked with the Sales Dept and I rolled out with 2 brand new front tires at no cost!! Love, Love, Love these guys and I’m looking forward working with Nalley Lexus Smyrna for ALL my maintenance needs to ensure I can keep “Taking corners at 60mph”!!