Capital Buick GMC
Customer Reviews of Capital Buick GMC
Review type:
Title? Capital Buick
by ???????? on 01/29/2025updated 02/05/2025Very good. Professional. EfficientHi there, Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Customer
by B j patrick on 11/09/2024A very professional and caring experience.Hi there, We're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Amazing patience and Customer Service
by Locqueen22 on 05/23/2024updated 05/31/2024The Service Manager and Leonard have been so patient in helping me understand the ebbs and flow of my recently purchased vehicle. I’ve always had a great experience here even when my Saturn Ion was serviced here years ago. I would… definitely recommend over and over again!Hi there, We're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. Thanks again for the recommendation, and have an amazing day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
50K Mile Service
by Joseph W. on 12/28/2022Professional, timely and friendly.Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and timely. We strive to provide the best customer experience out there and it sounds like we did just that! We look forward to seeing you again. Thanks again! Sincerely, Tony Dutton Fixed Operations Manager Tony.dutton@capitalbpg.com (770) 618-7151
Service
by Janice Hogan on 06/05/2022The actual service was good….the Service men behind the counter has fallen off, they were not engaging, didn’t greet as normal. When my car was ready, it’s set there for a bout 5 mins, I man came out and I asked, “is that my car” as he was… getting coffee, he replied “I don’t know” the after getting his coffee he said, come with me I’ll check you out” WTW??? I didn’t enjoy my customer service this tripThank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Gmc envoy overheating
by Switter on 06/13/2015I had an overheating issue and my vehicle is still overheating over spending seven hundred to fix this issue the first time I thought GMC could fix a GMC I guess that is not a solely reliable source. I'm not upset just highly confused,… questioning if I should try a second time with GMC.I want you to know that your feedback is greatly appreciated. Its important to us that we satisfy every customer and you actually really help us by bringing these inconsistencies to our attention. I am concerned about this issue and would like the opportunity to address it. If you could contact me at your earliest convenience we can work at resolving this. Thank you. Sincerely, Walter Bridges - General Manager - walter.bridges@capitalbpg.com - 770-953-1800
10 Year Service
by YDH_ATL on 05/06/2015updated 05/16/2015Brian has been my serviceman for 10 years. He is always attentive, friendly, honest and provides the best customer services. I would not have kept my vehicle this long and continued to do business with Capital if it were not for Brian.Hi and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Brian is a great asset and we're thankful to have him on our team. We appreciate your business and we hope to see you again soon. Best, Walter Bridges - General Manager
Great Job!
by Chisel on 04/13/2015updated 04/25/2015My AC was diagnosed by another dealership in Atlanta and couldn't find a problem even though we knew there was one. Brought it to Brian, and he got it repaired correctly the first time.Thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Brian was able to locate and fix the problem in an efficient and professional manner. Thank you for your business and we look forward to seeing you again! Best, Walter Bridges - General Manager
Review
by LJER on 10/08/2014Service agents were outstanding. . ONLY negative is " I wasn't told that my appt time was a DROPOFF TIME". Luckily,I was picked up and 8 hrs later I was called and advised of the problem with my vehicleI am pleased to hear that your overall experience with us was so positive. However, I'm sorry to hear about the misunderstanding with the appointment time. We appreciate your business, and if you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Sincerely, Walter Bridges - General Manager - walter.bridges@capitalbpg.com - 770-953-1800
Review of visit to Capital One Buick
by 71Theresa on 09/07/2014updated 09/29/2014Repairs were explained clearly including cost. EJ and Maria took extra steps to help me. I use a walker to assist my mobility. Both EJ and Maria made sure I was comfortable. I was even given a ride to my office while repair work was… being done.Theresa, thank you for writing about your visit with us! I am happy to hear that EJ and Maria were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Walter Bridges - General Manager
Pleased
by Terry_Judy on 09/16/2014updated 09/28/2014I made the appointment and was not pleased with the little girl who handled that. However, when I got to the dealership yesterday, E.J. Laird met me at the door, called me by name, said he remembered me from earlier trips, etc. (I've had… other people to deal with.) He could not have been any more pleasant and I appreciated it. Judy HJudy,thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're very sorry for any inconvenience that occurred while setting up the appointment, but are happy to hear that E.J. was able to turn the situation around. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Sincerely, Walter Bridges - General Manager - walter.bridges@capitalbpg.com - 770-953-1800
First experience at Capital Buick and GMC
by HarlandHowell on 09/15/2014updated 09/27/2014This was the first GMC dealership I've experienced that actually went over and above my expectations. I was greeted and treated with courtesy, respect and professionalism. The care andservice I received on my vehicle was bar none.Harland, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Best regards, Walter Bridges - General Manager
50000 Mile Check-up
by JFers on 09/06/2014The service advisors kept me informed as to my cars needs, and answered my questions efficiently. All the work was done in a timely manner.Your kind words and fantastic star-rating are greatly appreciated! I am thrilled to hear that our staff was able to provide you with the efficient and knowledgeable service that we strive to deliver to each of our guests. We look forward to working with you again! In the meantime, stay connected with us on Facebook and Twitter. Best regards, Walter Bridges - General Manager
Service Trip
by maudsam on 09/03/2014I did not have to wait, I was greeted with a smile, Eric R. honestly answered my questions and I was comfortable while waiting for my vehicle results.Thank you for taking the time to provide such great feedback! Our team focuses on providing friendly and efficient service, and I'm very pleased your visit was a positive one. I'll be sure to pass along your kind remarks to Eric as well. Please don't hesitate to contact us with any future automotive needs. In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Walter Bridges - General Manager
Problem handled quickly and efficiently
by DMC_ATL on 08/21/2014I came in without an appointment due to an issue I was experiencing with my car that day (battery). My vehicle was taken in almost immediately and was fixed under warranty within an hour. Also, the dealership brought in sandwiches for its… customers that were waiting on service -- something I have not seen anywhere else.Thank you for sharing this great feedback with us. We feel our service department is what makes Capital Buick GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Walter Bridges - General Manager
GMC first visit.
by Haskel on 07/31/2014Able to schedule appointment via email;service began quickly upon arrival;offer refreshments while I waited in a very comfort lounge area. Good experience.Haskel, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our service staff was able to provide you with great experience! We really appreciate this feedback and I'll be certain to share it with them. Thank you and if you have any questions, please feel free to contact us. Best regards, Walter Bridges - General Manager
cge2 Capital Buick GMC, service center review
by cge4 on 08/04/2013updated 06/04/2025I have been using the service department since 2001 and have always received prompt and quality service. The service advisors I have dealt with have always been fair and never tried to sell me a service I didn't need, even when I told them… I did. I would highly recommend the service department.Thank you for recognizing our service department! We're ecstatic you've enjoyed working with our team, they will love to hear that you would recommend them and trust their business practices. We look forward to getting the chance to earn your business in the future! Sincerely, Walter Bridges - GM
Hi there, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Caruna Melwani on 02/06/2025