Capital Buick GMC
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Dealership Service Review
service Rating
Pleased
Written byon 09/16/2014
updated 09/28/2014
I made the appointment and was not pleased with the little girl who handled that. However, when I got to the dealership yesterday, E.J. Laird met me at the door, called me by name, said he remembered me from earlier trips, etc. (I've had other people to deal with.) He could not have been any more pleasant and I appreciated it. Judy H
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
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capitalbuick on 09/29/2014
Dealer Response
Judy,thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're very sorry for any inconvenience that occurred while setting up the appointment, but are happy to hear that E.J. was able to turn the situation around. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Sincerely, Walter Bridges - General Manager - walter.bridges@capitalbpg.com - 770-953-1800
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