Capital Buick GMC
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Service
Written byon 06/05/2022
The actual service was good….the Service men behind the counter has fallen off, they were not engaging, didn’t greet as normal. When my car was ready, it’s set there for a bout 5 mins, I man came out and I asked, “is that my car” as he was getting coffee, he replied “I don’t know” the after getting his coffee he said, come with me I’ll check you out” WTW??? I didn’t enjoy my customer service this trip
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Capital Buick GMC on 06/06/2022
Dealer Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Sincerely,
James Jacobs
General Sales Manager
James.jacobs@capitalbpg.com
(770) 618-7200
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