Ed Voyles Chrysler Dodge Jeep Ram
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Customer Reviews of Ed Voyles Chrysler Dodge Jeep Ram
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214 reviews
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Damaged Truck while in shop
by Ramtruck on 11/15/2016Had my 2015 Ram in for warranty repair while there large dent made in door. I will let you read their response. Good afternoon Mr. Kiser, Thank you so much for reaching out to me. I would first like to apologize that your vehicle… sustained damage here at our dealership. I know that this was an inconvenience to you and we appreciate your patience with this whole matter. When your truck was here on Saturday, two sales managers and the service manager both looked over the vehicle and could not find any additional damage on the vehicle. Also, this incident was not reported to any insurance company so your vehicle will not lose value. It will not be on its CARFAX report and you do not need to disclose this information when and if you would like to trade it in. Could you offer any specifics about the damage that you say is still visible? Thanks, Jillian Jones ED Voyles CDJ Business Development Center Manager [contact information removed] Good Afternoon Mr Kiser, We sincerely apologize for the damage that occurred on your vehicle. It appears that we have made it right by the repair and had it inspected by 3 additional employees. It appears that the dent was removed by a dent removal tool and the scrape repaired by a buffing wheel. If you have any further questions feel free to let us know Todd Harper Fixed Operations Director Ed Voyles CDJ [contact information removed]Thoroughly Satisfied
by Cyncere40 on 11/07/2016He explained what would happen in detail. Thomas also gave me the exact time my vehicle would be finished along with washing it for me. I was treated as if I were a paying customer even though I paid nothing because it was a recall. He did… everything as promised and for that not only am I grateful but I would recommend anyone to make an appt at this location with Thomas.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
Great car buying experience
by dcorley on 11/01/2016I was very nervous about the whole car buying process. After extensive online searches and visits to car dealerships I finally came across exactly what I was looking at Ed Voyles. I called Ed Voyles and spoke with Tyrone Tucker who… confirmed that the car was still there and promptly sent me a text message with contact details. When my daughter and I arrived at Ed Voyles the car was ready and Tyrone greeted us with keys in hand. From there on out the process couldn’t have gone any smoother. Tyrone handled the transaction like a true professional which helped to put me at ease. Three days later I still feel really good about my purchase and couldn’t go without giving Tyrone a five stars review. I will definitely refer Ed Volyes to my family and friends looking to purchase a car.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
Buying a car here
by biggerwook on 10/31/2016Our experience with Dick Ranne and the people at Ed Voyles Chrysler was excellent. Dick was knowledgeable, competent, and friendly during the entire process. BTW we looked at cars at other Ed Voyles dealerships and although we didn't buy… from them, they also were very easy to deal with.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
BEST BUYING EXPERIENCE
by Wrangler75th on 10/16/2016updated 10/28/2016It should really be this pleasant to purchase a automobile. There was no hard pressure , no delayed decision making during negotiations. From our salesman ( Arron ) all the way to the sales Manager made the experience exciting , fun &… professional. This was the best experience I've ever had buying a vehicle. Ed Voyles has a lifetime repeat customer here. Thank you for making our Wrangler purchase awesome.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
Awesome
by Callen034 on 10/23/2016Littleton and Ed voyles worked very hard to get us in our new truck. Extremely satisfied and will be using them for future purchases.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
Ed Voyles
by DayvaHub on 10/15/2016updated 10/21/2016Service was great, employees are friendly and the timeframe was made with quality work done.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
Great Experience
by Jzayance on 10/13/2016updated 10/21/2016Shawn Donald was our Sales Person and he created a best in class experience. I have purchased many cars over time but this was clearly my best experience ever. I would very highly recommend Ed Volyes and Shawn Donald in particular to you… for a great deal and experience.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
Purchase of 2017 Pacifica
by Bmorrett on 10/12/2016updated 10/21/2016What a great experience. We worked with our sales rep for almost 6 months on making decisions and he was extremely patient with us. The final product was worth the wait.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
Service Work
by Gwpgt79 on 10/19/2016Work was done on a timely basis. Thanks for making me feel comfortable with this work.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
Purchase experience
by Harleed883 on 10/08/2016updated 10/14/2016Best part of experience was no pressure from sales guy. Was shown what I wanted to see, test drove it, offered to look at other similar vehicles. Got a great deal on a new 2016 Ram Laramie fully loaded. Keith Harris was great even though… he is a Cleveland Browns fan, being from Pittsburgh I will overlook this. Very pleased with the entire experience.Thank you Harlee for your feedback, Ed Voyles CDJ appreciates your business!
2017 Chrysler Pacifica
by AlanHennington on 10/12/2016We bought a new Pacifica over the weekend. The salesman, Carey was very knowledgeable about the car and helped us feel good about the purchase. It was a great experience.Thank you Alan for your feedback, Ed Voyles CDJ appreciates your business!
Service writer Chrisy
by dmmorgan on 10/10/2016Chrisy was so courterous and bent over backward to make sure everything was done in a timely manner. Was very pleased with her knowledge of my needs. She is an excellent representative for your dealership.Thank you for your feedback, Ed Voyles CDJ appreciates your business!
Latest Visit
by Traveller66 on 09/30/2016Service was great. Helped me with a few extras that I didn't even ask for.Hi Traveller66, thank you for your feedback. Based on your comments, it appears that you had a good experience, but you rated us a 1 star rating (5 stars is the best, 1 is the worst). If I can be of any assistance to you please feel free to contact me at CGarcia@EdVoyles.com or 770-429-7000 ext. 5008. --Thank you, Ceci Garcia, Operations Manager--
My Recent Purchase
by keith5555 on 09/27/2016Hi. I just bought my second Grand Cherokee from Ed Voyles. My first Jeep was a 2002 model and I had 270,000 miles on it. I was assisted by Keith Harris who did a great job of assisting me with my new purchase. Very friendly and very… knowledgeable. It was a fun experience and I would not hesitate to recommend him to my friends.Thank you Keith for your feedback, Ed Voyles CDJ appreciates your business!
2010 Jeep Wrangler - Spector
by DanSpector on 09/27/2016My Service Rep was literally outstanding. He was honest, explained what was wrong and what needed to be done and completed all work within the time quote required. Further, he actually told me work that didn't even need to be done! All… in all, a wonderful experience.Thank you Dan for your feedback, Ed Voyles CDJ appreciates your business!
Thanks
by PennyBray on 09/24/2016I had my oil changed in a timely manner and was back to work with out to much of a delay.Thank you Penny for your feedback, Ed Voyles CDJ appreciates your business!
Bob C.
by BobHVAC on 09/18/2016updated 09/23/2016Mr. Pittman was wonderful to deal with. He helped me make the right decision. Iv'e owned my car now for a couple of weeks and I continue to love my car. Ed Voyles: I'll be back!Thank you Bob for your feedback, Ed Voyles CDJ appreciates your business!
GREAT SERVICE
by hasitmade on 09/20/2016Don G. in the main building is AWESOME!! extremely organized . Service was great , quick and professional untill i had to deal with the used car salesman,"nerdy white guy with black hair" i denied the extended warranty on my vehicle and he… called me "backwards" and "dull headed " .. way to be professional KIDThank you for your feedback, Ed Voyles CDJ appreciates your business!
Worst Car Shopping Experience Ever!
by wendibe on 09/18/2016***Dishonest*** I would give this dealership a zero star rating! I was offered a deal in writing from this dealership. I told the salesman (Rodney) I would go down the road to eat (as I had a 2 year old that was hungry) and me and my… parents would discuss the deal over lunch. After our meal, we returned to the dealership to be greeted by a different salesman (Spencer) who proceeds to tell us that they will not go through with the previous written offer we were given. We couldn't understand why the deal we were promised was now being retracted. Their reasoning was the sunroof (that they agreed to fix in the original written offer) was going to cost more than they had originally planned. I then asked them (as this was a certified pre-owned vehicle), “why wouldn't the 3 month/3,000 mile warranty cover it (because I was previously told by the original salesman this was a bumper-to- bumper warranty)?” This salesman (Spencer) tells me the sunroof would not be covered under that warranty. I said, “Rodney (the original salesman) told me the certified warranty (3 month/ 3,000 mile), was bumper-to-bumper coverage.” Spencer then told me that it would not cover any thing that was wear-and-tear (not exactly sure what this means, if that was the case most likely nothing would be covered under this so-called "certified" warranty). As you could imagine, we were not happy after spending practically all day there with a 2 year old. The Manager of the Pre-owned Auto Division, David (along with Spencer), entered the office where we were. A few minutes went by with discussion of us trying to understand their reasoning for wanting to back out of the deal. Soon after the manager, David, announced extremely loudly and with a defensive tone, that he was going to “exercise his rights, and back out of the deal.” In which case, we left immediately. I have never met so many dishonest people all in one day. This was an extremely miserable and disappointing experience to say the least!!!!Hi Wendy, I apologize for this experience as this is not what I expect from my staff. I will be speaking to all of the employees involved to find out exactly where the break down happened. If I can be of further assistance meantime, please do not hesitate to contact me directly at DTutton@EdVoyles.com or 770-429-7000 ext. 5001. ---Thank you, Drew Tutton, GM----
Recent Purchase of 2016 Jeep Cherokee
by TeacherGA on 09/15/2016Thanks to Aaron Kirshnick at Ed Voyles Chrysler, Dodge, Jeep, and Ram, my recent purchase of a NEW 2016 Jeep Cherokee went more smoothly than any vehicle purchase I've ever made! I went to the dealership very stressed out with two trade-ins… (needing to get out from under two payments) and drove away stress-free and HAPPY! Aaron was very positive and patient with me as I made my purchase decision. I highly recommend him!Thank you for your feedback, Ed Voyles CDJ appreciates your business!
About our dealership
Hi Mr. Kiser, I am reviewing your visit and will be in contact shortly. Thank you for your feedback. --Todd Harper, Fixed Operations Director--
by edvoylescdj on 11/16/2016