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Ed Voyles Chrysler Dodge Jeep Ram


789 Cobb Pkwy S, Marietta, GA 30060 (map)
Today 9:00 AM - 6:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Damaged Truck while in shop
Written by Ramtruck on 11/15/2016

Had my 2015 Ram in for warranty repair while there large dent made in door. I will let you read their response. Good afternoon Mr. Kiser, Thank you so much for reaching out to me. I would first like to apologize that your vehicle sustained damage here at our dealership. I know that this was an inconvenience to you and we appreciate your patience with this whole matter. When your truck was here on Saturday, two sales managers and the service manager both looked over the vehicle and could not find any additional damage on the vehicle. Also, this incident was not reported to any insurance company so your vehicle will not lose value. It will not be on its CARFAX report and you do not need to disclose this information when and if you would like to trade it in. Could you offer any specifics about the damage that you say is still visible? Thanks, Jillian Jones ED Voyles CDJ Business Development Center Manager [contact information removed] Good Afternoon Mr Kiser, We sincerely apologize for the damage that occurred on your vehicle. It appears that we have made it right by the repair and had it inspected by 3 additional employees. It appears that the dent was removed by a dent removal tool and the scrape repaired by a buffing wheel. If you have any further questions feel free to let us know Todd Harper Fixed Operations Director Ed Voyles CDJ [contact information removed]

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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edvoylescdj on 11/16/2016
Dealer Response
Hi Mr. Kiser, I am reviewing your visit and will be in contact shortly. Thank you for your feedback. --Todd Harper, Fixed Operations Director--
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