Ed Voyles Chrysler Dodge Jeep Ram
Customer Reviews of Ed Voyles Chrysler Dodge Jeep Ram
Avoid if you value your time and quality service
byon 07/13/2023
After scheduling my service appointment 2 weeks in advance, Ed Voyles still ended up wasting an additional 5 days of my time by failing to 1) contact me with any status updates, 2) failing to call back on multiple occasions, and 3) failing to actually get my car’s multipoint inspection performed. Even though I had a prescheduled appointment, they indicated there would be a 24-48 hour delay due to being backed up at drop off on Wednesday. Then after 48 hours, they indicated they would need at least another day (72 hours) and that I wouldn’t hear about my car until Monday—leaving me without my vehicle over the weekend.. At no point did I raise my voice or become uncivil, and yet, I still had this very poor experience! After the onsite service manager failed to call me back in a timely fashion, I removed my car from the service schedule. Avoid this dealership if you value your time and quality communication/service!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
No customer service for cancer patients.
byon 07/12/2023
If I could give them a zero I would! I have left numerous messages for the General Manager to call me as of this post he has not responded. I bought my first Dodge here in 2017 I have had nothing but problems over the years with this service department. I have alerted my salesman and service advisors that my truck skips. Every time I took it in for any reason I let them know. No one ever found a problem. Now I’m being told there are major problems and the estimate which I have not seen is 7 thousand dollars! I spoke to the Service Manager today asking for help with my truck he was rude, and refused to help in anyway. I explained to him I was a cancer patient and that I have been a patient at the Ed and Dora Voyles Breast Center at Emory since 2017. He did not even know who Dora Voyles was nor did he know anything about the center. He showed no concern for me as a customer or as a breast cancer patient. Does anyone know what I can do? They obviously don’t care about their customers or the charities the company is involved in.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Damaged my vehicle
byon 10/28/2021
I've been going here for years and ever since the car shortage has been going on the service center is horrible gouging customers breaking and damaging cars. Its unbelievable how bad the service center is now. Don't believe me?, check out the 1 star reviews on google. it seems that they make fake accounts to cover their tracks. Complete nightmare with a whole lot of disrespect. super unprofessional. look at the Better Business Bureau write up on them, its remarkable that they haven't been hit with a class action yet.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service Review
byon 09/27/2018
have a 2005 Acura MDX that I want to keep. I brought my car in hoping for a better deal with excellent service. I received both I was able to save some money and still receive excellent service on my car. I was very happy and grateful to the technician 👨🏽‍🔧 Malik Cain for taking such good care of my vehicle 🚗😊👍.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My experience
byon 07/23/2017
The Service Advisor greeted me graciously and professional. He understood the work I wanted and stayed in contact to update me on the progress. He was very friendly and knowledgeable about his craft.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trustworthy and Dependable
byon 06/12/2017
Jake was dependable and trustworthy. I will use him with all of my vehicles from now on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 06/11/2017
Hanging out in the waiting room was great! Free coffee and the comfy chairs made for an easy waiting experience. Thanks for taking care of both of the recalls on the Jeep as well!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Service
byon 05/18/2017
I had an exceptional excellent customer service by the Mgr Todd Harper and Service Specialist Thomas Pappas. The service was so good I call the next day after receiving my car back to inquire on other areas I want to repair. They have built trust and given confidence to me that they will do a good job and the right thing when it comes to your vehicle and to you as a customer. They are very professional and customer service oriented. Which is very hard to fine. I would highly recommend this dealership. If you want it done right I would say take it to this dealer. I am so grateful I did.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Got a great surprise!
byon 05/13/2017
I was quoted one price and when I came to pickup my car they shaved $300 off of the quote! I really needed that!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Steve Viscafe is a pleasure to work with!
byon 04/12/2017
Every time I need anything done I always come here for one reason and that's the service that Steve Viscafe provides me. He always get things done for me and he's always extremely knowledgeable and helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Unhappy made happy!
byon 04/06/2017
Thomas Pappas not only made me happy but turned unhappy to happy. I always enter with attitude because I was sold an extended warranty at a different dealership with the promise that everything that can possibly happen to a car is covered except for the radio and video system. Not so! Chrysler needs to do something about these guys. He said that if something is not covered, call him and he'll pay for it out of his pocket. This was said in the presence of several people including Chrysler sales staff and clerical staff which made me confident that I didn't need to actually read every word. Big mistake! For this most recent repair, after paying $463 for a rental car for the first week of the repair because the rental benefit of the lifetime warranty runs out after 100,000 miles, Thomas arranged for a loaner for the second two weeks. I was very grateful for that. He was courteous and accommodating in spite of the tough job of having to deal with disgruntled customers misled by warranty salesmen who are long gone. Btw, the transmission was covered but not the motor mounts. Thomas is a credit to his company and I will always request him for service and suggest you do too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Air suspension issue
byon 04/05/2017
Work completed sooner than expected so I was pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ed Voyles Dodge : Excellent Service
byon 04/01/2017
I took my 2009 Charger in for two recalls, Drivers Air Bag & Timing Chain. I brought it in on a Tuesday at 9am, and was expecting it to be done in a couple of days. Boy, was I surprised to get a call first thing the following morning saying that our car was ready! The Consultant, Tremaine Montgomery, was courteous and knowledgeable. He even helped me with an unrelated issue, and I really felt great about our interaction. Tremaine represents Ed Voyles very well. I'll definitely be coming back. John Williamson, Marietta Georgia
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
10000 mile service
byon 03/28/2017
Great service. After the service I ask if someone could put the back seat up in my van because I am not able and one nice man jumped in an did that in just a minute. Great people that work there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Normal Maintenance
byon 03/22/2017
Drive in without reservation and asked for services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5 Comments
First Service
byon 03/06/2017
I am completely "in love" with my new Pacifica and now I am very impressed with service at Ed Voyles. The service writer explained the difference in using synthetic oil. I look forward to maintaining my vehicle at this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First service @ Ed Voyles
byon 03/06/2017
I will admit that I set the bar pretty low for expectations since I had no appointment on a Saturday morning. Upon my arrival I was informed that it would take about 3 hours for the inspection and oil change. I can not pretend to be happy about a 3 hour oil change but I place great value in and appreciate honesty. Almost to the minute, after 3 hours passed I was on my way (maintenance and inspection complete). Next time I will plan a little further ahead to get an appointment but it is nice to know that not having an appointment doesn't mean writing off a whole day sitting at the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty Repair
byon 03/05/2017
The repair totally perplexed another dealer so I brought it to Ed Voyles. It had them perplexed for about a week until they figured it out. But they kept me in the loop, gave me a good car to drive and completed the work. Nice job on what was an oddball issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Gideoin
byon 03/03/2017
great, timely and more than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Service
byon 02/26/2017
The service at EVCJ was truly exceptional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil Change Tire Roation Air Bag Sensor
byon 02/22/2017
They had to keep my car overnight which wasn't discussed originally but they put me in a rental quickly. Upon returning they completed all tasks (oil change, tire rotation, removed nail from tire, swapped out air bag sensor, and free car wash from previous survey I completed... No hassle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments