Ed Voyles Chrysler Dodge Jeep Ram

Thomas Pappas not only made me happy but turned unhappy to happy. I always enter with attitude because I was sold an extended warranty at a different dealership with the promise that everything that can possibly happen to a car is covered except for the radio and video system. Not so! Chrysler needs to do something about these guys. He said that if something is not covered, call him and he'll pay for it out of his pocket. This was said in the presence of several people including Chrysler sales staff and clerical staff which made me confident that I didn't need to actually read every word. Big mistake! For this most recent repair, after paying $463 for a rental car for the first week of the repair because the rental benefit of the lifetime warranty runs out after 100,000 miles, Thomas arranged for a loaner for the second two weeks. I was very grateful for that. He was courteous and accommodating in spite of the tough job of having to deal with disgruntled customers misled by warranty salesmen who are long gone. Btw, the transmission was covered but not the motor mounts. Thomas is a credit to his company and I will always request him for service and suggest you do too.