Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
My representative, Michael, was very professional
by Grayingtemples on 05/20/2022Michael is very professional and completed my work in a timely manner.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Good job
by George on 05/19/2022Took vehicle in for recall service. Everyone was top notch. Even got a free Lyft home. Also, good communication with service advisor.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Safety Recall
by MT on 05/19/2022Called to schedule safety recall on new Ford F-150. Dealer from whom I bought the car couldn’t get to it for 2 months, Contacted Tidwell Ford and they took care of it in one week.lWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great Customer Service
by Eric on 05/19/2022Christina did a great job keeping me informed and updated during the repair process. Overall a great experience!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Reg Service
by Ron Mahler on 05/18/2022Quick response and great service.Thank you Ron for your kind words! We look forward to your business with us again!
Excellent service!
by Rob on 05/18/2022I was very pleased with the service provided by Jim Tidwell Ford. I had my car towed in after it wouldn’t start and Johnny was able to get it diagnosed very quickly and ordered the new parts after the technicians identified the issue.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great service experience.
Always A Great Job
by Mustang Tony 61 on 05/18/2022I brought my Mustang for the usual oil change and tire rotation and the service people treat you like royalty. Tristan kept me abreast of everything that was happening. He let me know that the cooling system is at a point where it could… flushed but it'll be OK if I want to wait until the next oil change. I take care of my car so I always bring it to Jim Tidwell Ford.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Michael is great.
by HeyMarietta on 05/16/2022We have taken our Explorer to service many times at Jim Tidwell. Michael in the service center has always been top notch, very communicative and making sure we get great service.Thank you! We are thrilled that our team continually provides you with the best service experience! We thank you for your continued business!
Big Dually Maintenance
by John Cassidy on 05/14/2022I worked with Michael Guittar. He explained everything that was going to be performed on my truck. He also set me up with a Lyft driver to and from the gym. I was satisfied with everything that the service department did for me.Thank you John for your kind words for Michael! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Professional and friendly
by Alex on 05/14/2022Friendly and knowledgable, stated what I needed and had no issues. Was called to inform that the work had been completed and was ready for pickup.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Happiness
by PinkOne on 05/13/2022Reliable and efficient serviceHi, thank you for being our customer, we appreciate your kind words!
Last minute service excellence
by Josh on 05/13/2022Jeremy & Jonny we’re able to squeeze my minor service & warranty work in one day and had me back on the road that afternoon as promised. These guys shined while other local Ford dealers left me frustrated. Thanks!Thank you for your kind words for Jeremy and Jonny, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Great customer service from All
by MJCK on 05/12/2022Pre purchase inspection done ✅ great customer service and thorough inspectionWe're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Always great customer experiences
by Gayle on 05/11/2022Hayley did a wonderful job from pull-in to pull-out. She’s always helpful, knowledgeable and personable. Service dept. gave my car back within the expectation that was set. All good experiences over the last three years.Thank you, Gayle! We are thrilled that our team continually provides you with the best service experience! We thank you for your continued business!
First Time Customer
by New Service Customer on 05/11/2022Everything went well. I just had to learn the cadence of the service operations.Thank you for being our customer! We are thrilled that you had a pleasant first service visit!
Super service!
by Deuce on 05/11/2022Fast reservation done on-line. I was early and Service department got me right in!Thank you for the review! We are thrilled that you had a pleasant service visit!
Smooth sailing
by Austin on 05/06/2022All around great communication while vehicle was being serviced! I was surprised how early they were able to get me in and complete the job. Overall very happy with my first time using this location to service my Ford vanThank you for being our customer, we appreciate your kind words!
Not satisfied
by Freda Barnes on 05/06/2022I am not happy because my car was there for over 2 weeks and window is not fixed, head liner and side trim is not fixed, worse than it is as. I can not borrow car again. I will contact fire and see what I need to do. I am not satisfied… with the work that has been done under warranty.Ms Barnes, I am terribly sorry this problem persists. My Service Manager, Kenneth Sims, will be in touch with you soon to schedule a prompt resolution. Sincerely, Jeremy Smith
ABS hell
by Paul B on 05/06/2022After my ABS and multiple other things went haywire, took the truck to Chrissy in service. She did a great job keeping me in the loop with what was going on and got my truck back to me earlier than estimated. Great job Chrissy.....Thank you for your kind words for Chrissy, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Prompt and complete
by Greg on 05/06/2022We took a truck we bought used, in for a check. It was making a grinding noise in the front. The service department drove it and did further diagnostic tests and isolated it to louder brake noise - nothing to worry about. Thank you.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Easy to make reservations thru the Ford app
by CS on 05/04/2022Went for an oil change. The price was competitive with the stand-alone service stores. I use Tidwell bc it’s close to work and their hospitality wait area is nice.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024